Al Fanous CarReviews 

133
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and professionalism, often highlighting the staff's helpfulness and dedication to providing suitable vehicle options. Many people appreciate the affordable and reasonable pricing, especially considering the quality of the cars offered, and note the smooth and easy user experience. Reviewers frequently mention the convenience of services like free airport pick-up and drop-off, and the flexibility in car delivery and collection. However, some people had an ambiguous experience with the booking process, with some finding it easy and others not explicitly mentioning it.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and very... See more

Staff

Reviewers consistently mention positive feedback about staff, highlighting their professionalism,... See more

Price

Customers had positive experiences with price, consistently finding the costs fair and affordable. Reviewers... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing satisfaction with the overall... See more

Booking process

Customers consistently note positive experiences with the booking process, with many finding it easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would like to thank Al Fanous Car for their excellent service and professionalism. I contacted them from the United States, and the communication was smooth, clear, and very responsive. They provi... See more

Rated 5 out of 5 stars

Great service fast respond good stuff they were fantastic I will recommended Al Fabius to my friends and the price was affordable I have good 43 days with them .. keep up with a good service thank you... See more

Rated 5 out of 5 stars

The best place to rent a car in Casablanca, very affordable and very reliable cars. The car was good didn’t give any problems. The AC was good n very high. Anything I need I just reach out and they re... See more

Rated 5 out of 5 stars

It was good experience with Al fanous car ponctuality, professional, they come in time, very clean car and new For sure. I will deal with you again


Company details

  1. Car Rental Agency

Written by the company

Al Fanous Car Office is a car rental office with 16 years of experience and a large fleet of luxury, medium and small cars distributed in all Moroccan cities and airports, with great experience in renting cars for tourists and a trained team to serve you and ensure your comfort.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

133 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(133)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience was great

My experience was great. I rent a beautiful Mercedes 2024 at a competitive price. The delivery and pickup was smooth. I had an issue regarding my credit card. But the stuff was very reassuring and professional. They follow up the issue with the other financial institution until the problem was resolved and the money get back to me. Special thanks to Zineb and Yassine. I would definitely recommend to rent from them and I’m looking forward to rent my car from them next time I come to Morocco

12 December 2024
Unprompted review
Rated 5 out of 5 stars

The fastest renting service in Casablanca

I had a chance to rent a car on my trip to Casablanca. First thing I notice with this agent that majority of their cars are 2024 models with very competitive prices. Also the customer service is 24/7 Everytime I text asking about anything they responded within 5 min max on Whatsapp App.
Overall I like the experience and car 🚗 also
I as american i highly recommend this agent

23 October 2024
Unprompted review
Rated 5 out of 5 stars

Rented a car for 2 weeks from Al…

Rented a car for 2 weeks from Al Fanous, Sallah brought the car before 12pm as instructed and the delivery was fast and simple.

Any time I called them or messaged them they answered within a minute, which is helpful when you need to plan for pick up and drop off. I appreciated the great service.

28 September 2024
Unprompted review
Rated 5 out of 5 stars

Great service!!

Great service!!! They handle everything and they are always before time. Highly recommended.

28 August 2024
Unprompted review
Rated 5 out of 5 stars

This summer

This summer, I rented a beautiful car at al famous car I get very reasonable price, and new car 2024, for 43 days. Driving was enjoyable, and every time I needed help, I called and the service was always provided.
Thank you, Zainab. Thank you, Muhammad and the others 🇺🇸

13 July 2024
Unprompted review
Rated 5 out of 5 stars

Great service and experience

Great service and experience, whatever I have a question or concern they answer right away especially when I had a problem with the airline on my way back and I called them to return the car because I couldn't go the same day the guy was in charge answered right away and brought me the car back.
I'm very very happy with everything this company provides specially ifou have aespecially if this is your first time renting please use this company they will guide you step by step.
I will definitely rent back from them next time I visit Morocco

29 August 2024
Unprompted review
Rated 5 out of 5 stars

The booking process was incredibly…

The booking process was incredibly simple and friendly. ALFANOUS CAR allowing me to browse through a wide selection of cars provided all the necessary information about each vehicle, including photos, specifications. Communication with the car owner OMAR LAGHRIB was smooth and efficient. ALFANOUS CAR allowed me to ask questions, clarify details, and coordinate pickup and drop-off times easily. They provided clear instructions, making the entire process hassle-free. When it came to picking up the car, they are flexible options made it convenient for me. I was able to choose a location that suited me best, whether it was at the airport or home drop off .AYOUB AND ABDLKABIR they was punctual, available and responsive 24/7 proactive in addressing any concerns or queries I had, I felt supported throughout the entire rental experience. and the car was in excellent condition, clean ,well-maintained, and ensuring a comfortable and worry-free ride. my experience with ALFANOUS CAR was outstanding. They offered competitive pricing, I highly recommend it to anyone in need of a reliable, affordable, and enjoyable car rental experience.

18 February 2024
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of renting…

I recently had the pleasure of renting a car from Morocco Casablanca with Zainab and Ayoub, and I must say, the experience exceeded my expectations. From the moment I arrived, Zainab provided exemplary service, demonstrating kindness, efficiency, and a genuine desire to ensure my rental experience went smoothly.

Zainab and Ayoub were incredibly helpful, ensuring correct timing for both my arrival and departure. Their punctuality and professionalism were truly commendable, making the process hassle-free and convenient. Their dedication to customer satisfaction was evident throughout, and I appreciated their attention to detail.

I am grateful for the exceptional service provided by Zainab, and I will undoubtedly choose Al Fanous Rental Car for my future rental needs. However, I do have one small suggestion: it would be beneficial to have some petrol available upon arrival to avoid any inconvenience.

Overall, I highly recommend Morocco Casablanca Rental Car, thanks to the outstanding service provided by Zainab. Their commitment to excellence has left a lasting impression, and I look forward to renting from them again in the future.

18 December 2023
Unprompted review
Rated 5 out of 5 stars

Superior service

Loved my experience at Al Fanous’ car,
Super friendly staff- they provide all necessary information and answers all your qsts,
Excellent service
Definitely coming back.

27 January 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Very helpful if you want to take and return the car in the airport. The most important also prices and choices of cars are super. Thank you for everything and definitely not the last time. 😃

19 January 2024
Unprompted review

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