Appalling customer service - Avoid
Appalling customer service, communication non existent.
Took a ring into the jewellers to be resized and for a formal valuation to be made for insurance purposes. Was informed that a quotes would be sent via email and the whole process would take 2-3 weeks.
Week later - no quote. Telephoned and was told that the quote would be available that day or the day later. On asking how long it would take was told 2-3 weeks after instructing, after accepting the quotes.
Two days later rang again as no quotes. Finally received the quotes and accepted. Received an email to say we had to go back into the Jewellers to sign a form. Requested a digital form as we are not local to Wincanton. The request was refused.
After discussion, as the service from the jewellers was so poor, they were informed that ‘due to lack of trust’ the ring needed to be returned to us.
We will be picking the ring up and finding another jeweller who can provide a professional service.