If you order the wrong size, you can get a free returns label for DHL drop off, which is handy. UPDATE : the trousers never made it back, and the company sent 4 separate DHL collections to my home ad... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good, quick service, notified how my order is going, when its dispatched, and when its been delivered. Only slight is that Customer service emails don't always get answered if you have a query, you h... See more
Company replied
Material is a bit rough but after a few washes it softens a little. Need to make the unform more true to size for women as most of us have curves. Other than that, it's a reasonable price and arrived... See more
Company replied
Ordered uniform for summer. Was in stock, can be quite expensive and delivery was quite slow, but is better quality than most.
Company replied
Company details
Written by the company
Alexandra has been designing and manufacturing garments since 1854. From the part we played in the development of women’s workwear at the start of the 20th Century, right through to the development of modern protective workwear and suiting for just about every sector and business in the UK, to the solutions we now offer to millions of wearers across the world, Alexandra has remained true to our core principles - quality, good design and reliable service.
FREE delivery on all orders over £85 (ex vat)
30 Day Returns
All products manufactured by Alexandra. Established in 1854 - That’s 170+ years of expertise
Contact info
Alexandra House, Thornbury, BS35 2NT, United Kingdom
- 0333 600 1111
- customercare@alexandra.co.uk
- alexandra.co.uk
3.8
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Alexandra
Good Morning,
Thank you for taking the time to leave us a 5 star review. We are so glad to hear you are happy with your uniform.
Kind regards,
Alexandra Customer Service
Sizing on my tunic is drastically…
Sizing on my tunic is drastically different from my last order. Too big and I can’t send it back because it’s embroidered
2 March 2026
Reply from Alexandra
Good Morning Nicholas,
Thank you for taking the time to leave us a review, we really appreciate your feedback and custom.
We are very sorry to hear you were not happy with the sizing of your uniform. We really want to investigate this further with our quality team and get this resolved as soon as possible, please know we have reached out to you to obtain some further information and images.
Kind regards,
Alexandra Customer Service
Reply from Alexandra
Good Morning Lindis,
Thank you for taking the time to leave us a 5 star review. We are so glad to hear you had a smooth ordering process and are happy with the delivery service.
Kind regards,
Alexandra Customer Service
Reply from Alexandra
Good Morning Celestine,
Thank you for taking the time to leave us a 5 star review. We are so glad to hear you are happy with your uniform.
Kind regards,
Alexandra Customer Service
Always great service
Always great service , great quality , reasonable prices. Always notified if when /where my orders are .. very happy to use Alexandra
2 March 2026
Reply from Alexandra
Good Morning Lorraine,
Thank you for taking the time to leave us a 5 star review. We are so glad to hear you are happy with your uniform and the service you have received.
Kind regards,
Alexandra Customer Service
To return items we have to travel 2…
To return items we have to travel 2 miles by bus.
Ridiculous
16 February 2026
Reply from Alexandra
Good Afternoon
Thank you for taking your time to leave a review , we appreciate all feedback, please accept our apologies that you had to travel to drop your return off. I have reached out by email regarding this.
Kind Regards
Alexandra customer care team
arrived timely
arrived timely.
sizes good and accurate, a very comfortable wear for workplace.
27 February 2026
Reply from Alexandra
Good Morning Marie
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of your order arriving in time along with the comfort.
Kind Regards
Alexandra customer care team.
Easy to use website and quick delivery
27 February 2026
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a review , we appreciate your feedback and value your custom. We are so pleased to hear of the website was easy to use and the quick delivery.
Kind Regards
Alexandra customer care team.
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of of the good material of you garments.
Kind Regards
Alexandra customer care team.
Easy to find what I wanted
Easy to find what I wanted, but also a lovely site to browse.?
26 February 2026
Reply from Alexandra
Good Morning Joan
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the ease of ordering.
Kind Regards
Alexandra customer care team.
I got my scrub trousers very quickly…
I got my scrub trousers very quickly thank you, they are big but that's good as I have plenty of room to move, they will be very good in the heat.Excellent service.
24 February 2026
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear you are pleased with the scrub trousers you have ordered.
Kind Regards
Alexandra customer care team.
Great response - Nancy Vowles dealt with my query…
Nancy Vowles dealt with my query professionally and quickly providing me with an immediate response on one and instructing me on how to take forward my pricing query on another .
27 February 2026
Reply from Alexandra
Good Morning Debbie
Thank you for taking your time to leave a 5* Review, we appreciate your feedback and value your custom. We are so pleased to hear of the great service you have received from Nancy , we will ensure this feedback is passed onto her.
Many Thanks
Alexandra customer care team
Reply from Alexandra
Good Morning John
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the ease of ordering along with the fast delivery.
Kind Regards
Alexandra customer care team.
I can speak to an actual human
The fact I could actually speak to someone
A miracle these days
19 February 2026
Reply from Alexandra
Good Morning Kim
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the service you have received from calling into our call center.
Kind Regards
Alexandra customer care team.
I made x2 separate orders
I made x2 separate orders. Went to website looking for my orders and found that both orders had been cancelled. No communication. I have also had to persue them and i am still awaiting a refund of £94 .
19 February 2026
Reply from Alexandra
Good Morning Sian
Thank you for taking your time to leave a review , we appreciate all feedback. Please accept our full apologies that your order was cancelled on the website with money being taken. I have reached out by email regarding this issue.
Kind Regards
Alexandra customer care team.
Easy to order great product quick…
Easy to order great product quick delivery would order again
18 February 2026
Reply from Alexandra
Good Morning Margaret
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the ease of ordering , fast delivery , its great to hear you will order from us again.
Kind Regards
Alexandra customer care team.
Perfection
16 February 2026
Reply from Alexandra
Good Morning Keith
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased of the perfection of your service and order.
Kind Regards
Alexandra customer care team.
I ordered a 24 and I am not a 24 but it was soo tight
Their sizes are ridiculous.
Far too small from what you ask for .
Their returns policy is very complicated.
Never order from them again
15 February 2026
Reply from Alexandra
Good Morning Adele
Thank you for taking your time to reach out and leave a review, we appreciate all feed back, Please accept our full apologies that the garments were not the size as you expected along with the returns being complicated. I have reached out by phone and email regarding this.
Kind Regards
Alexandra customer care team.
Easy to order and superfast delivery.
Easy to order and superfast delivery.
Excellent quality, as usual.
Many thanks.
15 February 2026
Reply from Alexandra
Good Morning Robert
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the ease of ordering , fast delivery and excellent quality.
Kind Regards
Alexandra customer care team.
Excellent service
Excellent service, great value for money, tunics are good quality and wash well and keep there shape
10 February 2026
Reply from Alexandra
Good Morning Fiona
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the excellent service you received and are pleased with your tunics.
Kind Regards
Alexandra customer care team.
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