If you order the wrong size, you can get a free returns label for DHL drop off, which is handy. UPDATE : the trousers never made it back, and the company sent 4 separate DHL collections to my home ad... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good, quick service, notified how my order is going, when its dispatched, and when its been delivered. Only slight is that Customer service emails don't always get answered if you have a query, you h... See more
Company replied
Material is a bit rough but after a few washes it softens a little. Need to make the unform more true to size for women as most of us have curves. Other than that, it's a reasonable price and arrived... See more
Company replied
Ordered uniform for summer. Was in stock, can be quite expensive and delivery was quite slow, but is better quality than most.
Company replied
Company details
Written by the company
Alexandra has been designing and manufacturing garments since 1854. From the part we played in the development of women’s workwear at the start of the 20th Century, right through to the development of modern protective workwear and suiting for just about every sector and business in the UK, to the solutions we now offer to millions of wearers across the world, Alexandra has remained true to our core principles - quality, good design and reliable service.
FREE delivery on all orders over £85 (ex vat)
30 Day Returns
All products manufactured by Alexandra. Established in 1854 - That’s 170+ years of expertise
Contact info
Alexandra House, Thornbury, BS35 2NT, United Kingdom
- 0333 600 1111
- customercare@alexandra.co.uk
- alexandra.co.uk
3.8
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good quality lab coat
Very good quality lab coat, heavy duty and should be hard wearing ĺasting long time. It would have been nice to have a hanging loop included on the collar. 7
29 March 2026
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are pleased to hear of the good quality lab coat you have received, thank you for your feedback on the loop, we will feed this back.
Kind Regards
Alexandra customer care team.
True to size and very good quality
True to size and very good quality. I would definitely order again.
29 March 2026
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of of the good quality of the garments, so good to hear you will order again.
Kind Regards
Alexandra customer care team.
Wrong shoes delivered and returns not…
Wrong shoes delivered and returns not collected when they should have been. Awaiting refund before I re order shoes.
24 March 2026
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a review, we appreciate all feedback. Please accept our apologies for the issues you have received regarding your order and returns. As per telephone conversation I will be looking into this and following up with an email to yourself.
Kind Regards
Alexandra customer care team
Easy to use website
Easy to use website
Ordering simple
Tracking updates very helpful
Quality garments as always
28 March 2026
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the ease of the website , simple ordering along with the quality of the garments.
Kind Regards
Alexandra customer care team.
Reply from Alexandra
Good Afternoon
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the quick delivery and excellent product you received.
Kind Regards
Alexandra customer care team.
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the good quality and fast delivery of your order.
Kind Regards
Alexandra customer care team.
Reply from Alexandra
Good Morning Gillian
Thank you for taking your time to leave a review, please accept our apologies that you have received no update on your order. As per telephone conversation, embroidery parts of order take a little longer, I will put a chase on these.
Kind Regards
Alexandra customer service team.
Excellent quality
Excellent quality, really professional design, very pleased with my order
26 March 2026
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the excellent quality and professional design, we are so glad you are pleased with your order.
Kind Regards
Alexandra customer care team.
Had problems with delivery
Had problems with delivery. Alexandra staff were very helpful
26 March 2026
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a review , we appreciate your feedback and value your custom. We are sorry to hear you had problems with your delivery but glad to hear we were helpful in sorting this.
Kind Regards
Alexandra customer care team.
The order was processed very quickly.
25 March 2026
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a review, we appreciate your feedback and value your custom. We are so pleased to hear of the quick process of your order.
Kind Regards
Alexandra customer care team.
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a review, we appreciate your feedback and value your custom. We are pleased to hear of the nice tunic you have received.
Kind Regards
Alexandra customer care team.
Great service and so far I am impressed with the quality.
Great service and so far, I am impressed with the quality and style. Nicely fitted tops.
19 March 2026
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the great service, quality and style.
Kind Regards
Alexandra customer care team.
Over worked Practice nurse
Delivery was on time,
delivery service were respectful of my package and followed my delivery instructions.
22 March 2026
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the delivery service that you received.
Kind Regards
Alexandra customer care team.
Reply from Alexandra
Good Afternoon
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear you are satisfied with the product that you ordered.
Kind Regards
Alexandra customer care team.
Reply from Alexandra
Good Afternoon Dinesh
Thank you for taking your time to leave a review, we appreciate all feedback, Please note I have reached out by phone and email to explain why your order failed on our website.
Kind Regards
Alexandra customer care team.
Reply from Alexandra
Good Afternoon
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the great product.
Kind Regards
Alexandra customer care team.
Still awaiting my tunic 3wks after…
Still awaiting my tunic 3wks after ordering as problems with DHL.
Had to request a refund as can't get any answers.
14 March 2026
Reply from Alexandra
Good Afternoon
Thank you for taking your time to leave a review, we appreciate all feedback. Please accept our apologies that you have not received your order as yet. As per voicemail and email I have reached out to our couriers regarding this.
Kind Regards
Alexandra customer care team
Reply from Alexandra
Good Morning Alma, Thank you for taking your time to leave a review, as per voice message I have left along with an email , there is no postcode or house number added to the address online. Please can you respond with this information and we will get this posted out straight away.
Many Thanks
Alexandra customer care team
I have found that Alexandra’s work wear…
I have found that Alexandra’s work wear is good quality and reasonable priced
20 March 2026
Reply from Alexandra
Good Afternoon
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear you find our workwear of good quality and reasonably priced.
Kind Regards
Alexandra customer care team.
I grew up in your tunics :)
I grew up in your tunics :)
Love !
Thank you for your continued support to the community 🙏
17 July 2025
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear you are pleased with the tunics you have received.
Kind Regards
Alexandra customer care team.
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