Alensa.gr Reviews 2,234

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 646 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent prices, fast delivery, and high-quality products. Many appreciate the efficient and smooth service, noting that orders arrive promptly and are well-packaged. The company is praised for its wide selection of items and reliable service, with many people expressing satisfaction with their purchases over several years. However, some customers also noted issues with delivery times, attributing delays to the courier company. A few other people also felt that some products, like sunglasses, had flaws such as being too pointy or having tight screws.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the fast and... See more

Price

Users describe positive interactions with price, frequently highlighting good, fair, and competitive pricing... See more

Product

Reviewers highlight positive aspects of product, often praising the good choice, variety, and quality of... See more

Service

Reviewers consistently express satisfaction with the service, describing it as fast, reliable, and... See more

Quality

Customers consistently note positive experiences with quality, praising the high quality of products, lenses,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using Alensa for many years as they are everything I'm looking for in an online store. The lenses I buy are always in stock, their prices are the best I've found and my order arrives in less... See more

Company replied

Rated 5 out of 5 stars

By far the most consistently reliable company I've ordered from. My orders are shipped almost instantaneously and reach me after 2 days at the very maximum, which is a feat that no other company has a... See more

Company replied

Rated 5 out of 5 stars

Great experience so far. Good prices, good delivery times. I've been purchasing contact lenses for several years. I only once had an issue with the a broken package (courier's fault) and Alensa respon... See more

Company replied

Rated 5 out of 5 stars

The sunglasses I had bought almost 4 months ago broke as I was wearing them. I contacted Alensa to inform them and ask if there was a warranty. They asked me to send them back in order to have them ch... See more

Company replied


Company details

  1. Contact Lenses Supplier
  2. Glasses Store
  3. Sunglasses Store

About Alensa.gr

Written by the company

Δωρεάν παράδοση πάνω από 49€
Η παράδοση είναι δωρεάν για όλες τις παραγγελίες άνω των 49 ευρώ και ξεκινά από μόλις 2,49 ευρώ για άλλες παραγγελίες. Οι αριθμοί παρακολούθησης παρέχονται με όλες τις παραγγελίες και οι περισσότερες παραδίδονται σε λιγότερο από 3 εργάσιμες ημέρες.

Δωρεάν δώρα για παραγγελίες άνω των 60€
Επιλέξτε ένα συναρπαστικό δώρο με την αγορά σας άνω των 60€. Τα δώρα αλλάζουν συχνά, οπότε μείνετε συντονισμένοι.

Άμεση αποστολή
Επεξεργαζόμαστε πάνω από 200.000 παραγγελίες κάθε μήνα και είμαστε περήφανοι που σχεδόν το 98% αυτών των παραγγελιών αποστέλλονται αυθημερόν.

Πάντα χαμηλές τιμές
Δεσμευόμαστε να σας προσφέρουμε τη χαμηλότερη ανταγωνιστική τιμή στην αγορά, και αν βρείτε καλύτερη προσφορά, θα την ισοφαρίσουμε.

Νο.1 ευρωπαϊκός προμηθευτής φακών επαφής
Είμαστε υπερήφανοι που διαθέτουμε το μεγαλύτερο απόθεμα φακών επαφής και των αξεσουάρ τους στην Ευρώπη, γεγονός που μας επιτρέπει να διατηρούμε χαμηλές τιμές και τέλεια εξυπηρέτηση λόγω της άμεσης αποστολής.

Σκελετοί υψηλής ποιότητας
Διαθέτουμε γνήσια προϊόντα μόνο από όλους τους μεγάλους κατασκευαστές. Το ηλεκτρονικό μας κατάστημα προσφέρει περισσότερα από 19.000 μοντέλα γυαλιών και γυαλιών ηλίου από περισσότερες από 80 μάρκες, συμπεριλαμβανομένων των Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger και Prada. Διαθέτουμε όλους τους σκελετούς στα αποθέματά μας και είμαστε έτοιμοι για άμεση αποστολή.

TOP Ποιότητα των φακών γυαλιών
Έχουμε όλους τους φακούς γυαλιών που κατασκευάζονται κατά παραγγελία για εσάς στην Ευρώπη. Για το σκοπό αυτό, συνεργαζόμαστε με κορυφαίους κατασκευαστές φακών παγκοσμίως, όπως η Zeiss, η Adrial ή η Essilor. Οι γιατροί μας τηρούν τα υψηλότερα πρότυπα στην παραγωγή και συναρμολόγηση των συνταγογραφούμενων γυαλιών.

Alensa.gr
Η γνώση και η εμπειρία που έχουμε αποκτήσει μέσα από 20 χρόνια παρουσίας στην αγορά μας έχει βοηθήσει να αναπτύξουμε έναν εκτεταμένο κατάλογο προϊόντων, μια αφοσιωμένη ομάδα εξυπηρέτησης πελατών και εκατομμύρια ικανοποιημένους πελάτες.

Contact info

  • ΒΑΣΙΛΕΙΟΣ ΚΑΛΥΒΑΣ – EXPANDECO - Alensa.gr, Τραχειά Αργολίδας, 21052, Δήμος Άργους-Μυκηνών, Greece

  • +302112342483
  • info@alensa.gr
  • alensa.gr

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 4 out of 5 stars

I order my contact lenses from Alensa…

I order my contact lenses from Alensa as they are a lot cheaper. The service is great - their choice of courier shipping provider is not ideal as they don't deliver at my location so I have to get it delivered to my mom's location (not a huge issue). Also their credit card consumption should allow for the use of Google and Apple Pay ... it would make the purchase even more streamlined. Otherwise great products, reasonably timed shipping and great prices.

12 December 2025
Alensa.gr logo

Reply from Alensa.gr

Dear Mr. Pavlou,

Thank you very much for your feedback and for trusting our products.

Regarding the payment, we would like to inform you that your transaction was completed via Google Pay, so there is no issue with this payment method. As for courier delivery, we have already forwarded your comment to the relevant department to improve our service.

We truly appreciate your feedback and will continue working to make your experience even easier and more convenient.

Best regards,
Customer Service Team

Rated 5 out of 5 stars

Great overall

Great overall

22 December 2025
Alensa.gr logo

Reply from Alensa.gr

Dear Mr. Karras,

Thank you very much for your kind words and for taking the time to share your feedback. We are delighted to hear that your overall experience was great and that you enjoyed the performance/presentation. Your opinion means a lot to us and motivates us to continue delivering the same level of dedication and quality.

We truly appreciate you sharing your experience and look forward to welcoming you again soon!

Best regards,
Customer service team

Rated 5 out of 5 stars

great overall service

Wide selection, Reliable, competitive prices

17 December 2025
Alensa.gr logo

Reply from Alensa.gr

Good morning Mr. Klontzas,

We truly appreciate you taking the time to share your thoughts! It’s great to know that our range of products and overall value met your expectations. Your trust means a lot to us and encourages us to keep improving.

Wishing you a wonderful New Year with health, success, and many smiles!

Kind regards,
Customer Service Team.

Rated 5 out of 5 stars

Fast delìvery.

Fast delìvery.

22 December 2025
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Reply from Alensa.gr

Dear Mr Panaretou,

thank you very much for your review! We are glad to hear that you were satisfied with the fast delivery. We look forward to serving you again soon.

Always at your disposal,
Customer Service Team

Rated 5 out of 5 stars

Great quality

Great quality, fast delivery, nice price!

23 December 2025
Alensa.gr logo

Reply from Alensa.gr

Dear Ms Balamoutsou,

thank you very much for your kind review! We are delighted to hear that you were satisfied with the great quality, fast delivery, and our competitive prices. We truly appreciate your support and look forward to serving you again.

Always at your disposal,
Customer Service Team

Rated 5 out of 5 stars

By far the most consistently reliable…

By far the most consistently reliable company I've ordered from. My orders are shipped almost instantaneously and reach me after 2 days at the very maximum, which is a feat that no other company has achieved since I live on an island far away from where the orders ship from. The orders are always correct and carefully packaged. There's almost always a code running on the site and they let you pick a small freebie with your order! Overall a great consumer experience.

16 December 2025
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Reply from Alensa.gr

Dear Ms Petsa,

thank you so much for your wonderful and detailed review! We are thrilled to hear that our reliability, fast shipping, accurate orders, and little extras have made your experience a great one, even from afar. Your kind words mean a lot to us and motivate our team to keep delivering the best service possible.

Always at your disposal,
Customer Service Team

Rated 5 out of 5 stars

Great shop

Great shop, very good products, fast delivery

9 July 2025
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Reply from Alensa.gr

Good morning Philip,

Thank you so much for your kind feedback! Your support truly means a lot to us.

We wish you a Happy New Year, filled with health, joy, and great moments!
We’re always here for you.

Customer Service Team.

Rated 4 out of 5 stars

Good quality and prices

Good quality through time. Usually lowest prices on the lenses I buy, however lately (last two orders) I seem to have issues with some of the lenses on the same box (Bioinfinity).
Hope it

1 July 2025
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Reply from Alensa.gr

Dear Michael,

Thank you for sharing your experience and for your continued trust in us. We truly value your loyalty and are pleased to know that, over time, you have appreciated the quality and competitive pricing of our products.

We’re genuinely sorry to hear about the issue you encountered with your recent orders. Taking care of situations like this is a priority for us, and we always aim to handle them promptly and responsibly. We also noticed that we haven’t received a direct communication from you regarding this matter. Please feel free to contact our customer service team even now, so we can review the issue in detail and support you in the best possible way.

Your feedback helps us improve, and we’re here to ensure your experience remains a positive one.

We’re always at your disposal.
Customer Service Team.

Rated 5 out of 5 stars

All fine

Very good prices and fast delivery

17 December 2025
Alensa.gr logo

Reply from Alensa.gr

Good morning Christine,

Thank you for taking the time to leave a review! We’re happy to hear that you were satisfied with your overall experience. Your support truly motivates us to keep delivering our best.

We’re always here to help.
Customer Service Team.

Rated 5 out of 5 stars

Great site

Great site. Easy to use. Fast delivery

18 December 2025
Alensa.gr logo

Reply from Alensa.gr

Dear Chrysanthi,

We appreciate your kind words! It’s great to hear that navigating our site was easy and that your order arrived quickly. Providing a seamless experience for our customers is what we strive for.

Kind Regards,
Customer Service Team

Rated 5 out of 5 stars

Fine service

Everything

18 December 2025
Alensa.gr logo

Reply from Alensa.gr

Good morning Victoria,

Thank you for your kind review! We’re glad to hear that you were satisfied with our service and overall experience.

We’re always here to help.

Kind Regards,
Customer Service Team

Rated 5 out of 5 stars

Fast and reliable

Fast and reliable

12 December 2025
Alensa.gr logo

Reply from Alensa.gr

Dear Marina,

Thank you for your feedback! Ensuring a seamless experience for our customers is always our goal.

Always at your service,
Customer Service Team.

Rated 5 out of 5 stars

Quick response

Quick response, quick delivery

19 December 2025
Alensa.gr logo

Reply from Alensa.gr

Good morning Konstantinos,

Thank you for taking the time to share your feedback! We’re glad to hear that everything went smoothly and that your experience with us was efficient and satisfactory.

We’re always happy to assist you.

Kind Regards,
Customer Service Team

Rated 5 out of 5 stars
Alensa.gr logo

Reply from Alensa.gr

Good morning Faye,

Thank you very much for your feedback! We’re pleased to hear that your experience with us was smooth and met your expectations. Your satisfaction truly means a lot to us.

We’re always at your service.

Kind Regards,
Customer Service Team

Rated 4 out of 5 stars

Freebies sre great marketing

Quality of products and packaging are excellent
Free samples should be offered.
Or freebies like alensa contact cases, eye drop blisters etc.

17 December 2025
Alensa.gr logo

Reply from Alensa.gr

Dear Ms. Vlachou,

Thank you so much for your kind words regarding the quality of our products and packaging! Your feedback is very valuable to us.

Regarding your suggestion about free samples or small freebies like contact lens cases or eye drop blisters, we are always exploring ways to offer even more perks and surprises to our customers. Your idea will definitely be taken into consideration for future marketing and sampling initiatives.

Thank you again for your time and support!

Best regards,

Rated 5 out of 5 stars

Quick service.

12 December 2025
Alensa.gr logo

Reply from Alensa.gr

Dear customer,

Thank you for your review! We’re glad you were happy with our quick service. We appreciate your support and hope to see you again soon.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

The product is great,and in case you…

The product is great,and in case you need to communicate with the company, there's a very quick response.

4 December 2025
Alensa.gr logo

Reply from Alensa.gr

Hi Foteini,

Thank you for your feedback!
We are happy to hear that you consider the product great.
We are also glad that our team quickly responded to your communication needs.

Kind Regards,
Customer Service Team

Rated 5 out of 5 stars

well delivered

4 December 2025
Alensa.gr logo

Reply from Alensa.gr

Dear Christina,

Thank you very much for your kind words!
We’re glad to hear that your order was delivered correctly and on time.

We are always here if you need any further assistance!

Kind Regards,

Customer Service Team

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