Have used Alensa for many years to purchase contact lens. I wouldn't go anywhere else. Best price, best customer service, best delivery. Can recommend 100%
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See what reviewers are saying
Quick delivery. Ordered the lenses the day before holiday in France when I couldn’t find mine at home, it was delivered two days later.
Company replied
I made an order back in May which was not full filled properly. Instead of any explanations, or asking what solution I would like, they just kept sending me very cheap, rubbish contact lenses. they we... See more
Company replied
Absolutely brilliant service yet again!! Alensa never fail, from order to delivery in two days.
Company replied
Company details
About Alensa.fr
Written by the company
Livraison gratuite à partir de 65 €
La livraison est gratuite pour toute commande supérieure à 65 € et commence à 2,75 € seulement pour les autres commandes. Un numéro de suivi est fourni avec toutes les commandes, et la plupart sont livrées en moins de 3 jours ouvrables.
Cadeaux gratuits à partir de 75 €
Choisissez un cadeau original pour tout achat supérieur à 75 €. Les cadeaux changent souvent, alors restez à l'écoute.
Envoi rapide
Nous traitons plus de 200 000 commandes par mois et nous sommes fiers d'expédier près de 98 % de ces commandes le jour même.
Des prix toujours bas
Nous nous engageons à vous offrir le prix le plus bas du marché, et si vous trouvez une meilleure offre, nous l'égalerons.
1er fournisseur européen de lentilles de contact
Nous sommes fiers de disposer du plus grand stock de lentilles de contact et de leurs accessoires en Europe, ce qui nous permet de maintenir des prix bas et un service parfait grâce à l'expédition immédiate.
Cadres de haute qualité
Nous ne stockons que des produits originaux de tous les grands fabricants. Notre boutique en ligne propose plus de 19 000 modèles de lunettes de vue et de soleil de plus de 80 marques, dont Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger et Prada. Toutes les montures sont en stock et prêtes à être expédiées immédiatement.
Qualité TOP des verres de lunettes
Tous les verres de lunettes sont fabriqués sur mesure en Europe. Pour ce faire, nous travaillons avec les plus grands fabricants de verres comme Zeiss, Adrial ou Essilor. Nos médecins respectent les normes les plus strictes en matière de production et d'assemblage de lunettes de prescription.
Alensa.fr
Les connaissances et l'expérience que nous avons acquises en 20 ans sur le marché nous ont permis de développer un vaste catalogue de produits, une équipe de service à la clientèle dévouée et des millions de clients satisfaits.
La livraison est gratuite pour toute commande supérieure à 65 € et commence à 2,75 € seulement pour les autres commandes. Un numéro de suivi est fourni avec toutes les commandes, et la plupart sont livrées en moins de 3 jours ouvrables.
Cadeaux gratuits à partir de 75 €
Choisissez un cadeau original pour tout achat supérieur à 75 €. Les cadeaux changent souvent, alors restez à l'écoute.
Envoi rapide
Nous traitons plus de 200 000 commandes par mois et nous sommes fiers d'expédier près de 98 % de ces commandes le jour même.
Des prix toujours bas
Nous nous engageons à vous offrir le prix le plus bas du marché, et si vous trouvez une meilleure offre, nous l'égalerons.
1er fournisseur européen de lentilles de contact
Nous sommes fiers de disposer du plus grand stock de lentilles de contact et de leurs accessoires en Europe, ce qui nous permet de maintenir des prix bas et un service parfait grâce à l'expédition immédiate.
Cadres de haute qualité
Nous ne stockons que des produits originaux de tous les grands fabricants. Notre boutique en ligne propose plus de 19 000 modèles de lunettes de vue et de soleil de plus de 80 marques, dont Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger et Prada. Toutes les montures sont en stock et prêtes à être expédiées immédiatement.
Qualité TOP des verres de lunettes
Tous les verres de lunettes sont fabriqués sur mesure en Europe. Pour ce faire, nous travaillons avec les plus grands fabricants de verres comme Zeiss, Adrial ou Essilor. Nos médecins respectent les normes les plus strictes en matière de production et d'assemblage de lunettes de prescription.
Alensa.fr
Les connaissances et l'expérience que nous avons acquises en 20 ans sur le marché nous ont permis de développer un vaste catalogue de produits, une équipe de service à la clientèle dévouée et des millions de clients satisfaits.
Contact info
4.5
Excellent
3K reviews
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Reply from Alensa.fr
Hello Mahdi,
Thank you for your positive review! Your satisfaction is our top priority. Please don't hesitate to contact us if you have any questions.
Best regards,
The Alensa Team
Reply from Alensa.fr
Bonjour,
Merci pour votre avis positif ! Nous sommes heureux que vous soyez satisfait. Pour toute question, n'hésitez pas à nous contacter.
Cordialement,
L'équipe Alensa
Paid for nothing, delivery late
I paid additional money for 1-day delivery with DHL
it took 3 days, so I had to leave on a journey without the contact lens and wear glasses instead.
11 November 2025
Reply from Alensa.fr
Hello Valeriya,
Thank you for taking the time to share your experience. We are sorry to hear that the delivery of your contact lenses did not meet your expectations and that this caused inconvenience during your trip.
We would like to inform you that your package was delivered on time, as all orders placed in the afternoon are shipped the next day. This information is mentioned on the website, and the delivery time with DHL is 1-2 business days, not 1 day.
Please do not hesitate to contact us directly if you have any further questions or concerns.
Kind regards,
The Alensa Team
Cool RAS thanks you for the price
22 October 2025
Reply from Alensa.fr
Hello Jmbogosse,
Thank you for your review and 5 stars! We are delighted that you are happy with our prices. Your feedback encourages us to provide excellent service.
Please don't hesitate to contact us if you have any questions.
Kind regards,
The Alensa team.
Poor customer service
I purchased lenses from Alensa and 6 lenses tore after just 2-3 days of use (they we’re 14 day contact lenses) so I raised this issue directly with Alensa and they refused to provide any replacements or reimbursement as they demanded that I had photos or kept the damaged lenses. This is/was a ridiculous policy as no one would retain torn lenses.
6 October 2025
Unprompted review
Reply from Alensa.fr
Hello Paul,
We are sorry to hear that you have encountered problems with your lenses. Your feedback is very important to us. We understand that the situation regarding the torn lenses is frustrating and we apologize for any inconvenience this may have caused.
Please note that our complaints department requires photos of the defective lenses in order to process your claim. We need photos of the lenses in order to open a claim and provide you with a solution.
Please feel free to contact us directly.
Thank you for your understanding.
Kind regards,
The Alensa team
package never arrived
17 September 2025
Reply from Alensa.fr
Hello,
Thank you for your message. We are sorry to hear that you have not yet received your order and fully understand how frustrating this can be. Delivery issues are beyond our control.
Could you please contact us directly by email with your order number so that we can look into the situation and offer you a solution as soon as possible? This will allow us to examine the situation in detail and offer you a solution as quickly as possible.
Kind regards,
The Alensa team
Reply from Alensa.fr
Hello,
Thank you very much for your positive feedback! We are delighted to hear that you had a pleasant experience with our service. Your recommendation means a lot to us.
Please don't hesitate to reach out to us if you need anything.
Best regards,
The Alensa team.
Reply from Alensa.fr
Hello,
Thank you for your positive review! We are delighted that you appreciated our fast delivery and our prices. If you have any questions, please contact us.
See you soon,
The Alensa team
Absolutely brilliant service yet…
Absolutely brilliant service yet again!! Alensa never fail, from order to delivery in two days.
18 June 2025
Reply from Alensa.fr
Hello Andrew,
Thank you very much for your 5-star review! We are delighted to hear that you are happy with our service and that your order was delivered promptly. Your satisfaction is our top priority. Please do not hesitate to contact us if you have any further questions.
Sincerely,
The Alensa team
fast delivery.
fast delivery.
the monthly lenses are not quite as comfortable as the dailies.
3 June 2025
Reply from Alensa.fr
Hello Paul,
Thank you for your feedback! We are glad that you appreciated the speed of our delivery. We take your comment on the comfort of the monthly lenses into account and will continue to improve our products.
Please feel free to contact us with any questions.
Best regards,
The Alensa Team
Totale satisfaction,Extra!
J'ai une totale satisfaction de mes achats, je recommande ALENSA Absolument !
22 April 2025
Reply from Alensa.fr
Bonjour Corinne,
Merci pour votre avis élogieux ! Nous sommes ravis que vous soyez satisfaite de vos achats chez Alensa. Votre recommandation nous motive à offrir le meilleur service. Contactez-nous si vous avez des questions.
À bientôt !
L'équipe Alensa
Reply from Alensa.fr
Hello Helen,
Thank you very much for your 5 star review! We are very happy to hear that you found our service efficient. Your satisfaction is our priority and we hope to serve you again soon.
Best regards,
The Alensa.fr team
Prompt service
Items dispatched within an hour of placing the order and arrived within a few days.
28 February 2025
Reply from Alensa.fr
Hi Susan,
Thank you very much for your 5 star review! We are happy to hear that your order was processed quickly and that you received your items in a timely manner. Your satisfaction is our priority and your feedback helps us continue to improve.
We hope to see you soon on alensa.fr!
Best regards,
The Alensa team
lost order and unhelpful customer service
Firstly they lost my order, i had to get the money refunded and reorder my items and they did not even notify me about it. Second, I tried to file a complaint about some faulty lenses that kept on breaking and the response i got was extremly unhelpful and rude.
I can not belevie that this is according to their customer service standards because after interacting with: Kaisselin I am not returning as a customer to Alensa since you have been an absolute disapontment from the start.
4 March 2025
Unprompted review
Reply from Alensa.fr
Hello,
Thank you for taking the time to share your review. We're sorry to hear that you experienced problems with your order and our customer service.
Your experience does not reflect our quality standards, and we would like you to understand that your order that was lost in shipping has been refunded.
Now you are claiming defective lenses after 3 months. We accept the claim, but you must follow the claims procedure as our legal condition states on our website. Please provide us with your valid prescription for the claim and prepare the defective lenses to be returned to us at our expense for quality control.
Please do not hesitate to contact us directly so that we can resolve these issues and improve our service.
Yours faithfully
The Alensa team
Reply from Alensa.fr
Dear Customer,
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with our customer service. If you have any further questions or need any assistance, please do not hesitate to contact us.
Best regards,
The Alensa.fr team
Quick delivery
15 January 2025
Reply from Alensa.fr
Dear Customer,
Thank you very much for your 5 star review! We are delighted to learn that you appreciated the speed of our delivery. Your satisfaction is our priority. Please do not hesitate to contact us if you need anything else.
Sincerely,
The Alensa team
Reply from Alensa.fr
Dear Monika,
Thank you for your positive feedback about our service.
See you soon on our online site.
Alensa Team
great service fast delivery product as…
great service fast delivery product as described
11 October 2024
Reply from Alensa.fr
Dear customer,
Thank you very much for your 4-star review! We're delighted to hear that you appreciated our fast service and that the product met your expectations. Your satisfaction is our priority and we hope to see you soon on alensa.fr.
Best regards,
The Alensa team.
Disappointed
I made an order back in May which was not full filled properly. Instead of any explanations, or asking what solution I would like, they just kept sending me very cheap, rubbish contact lenses. they were slow and completely unreliable. I would never use this company again.
22 May 2024
Unprompted review
Reply from Alensa.fr
Hello,
First of all, we would like to apologize for the situation with your lenses. We would like to inform you that, unfortunately, we have no control over manufacturing problems encountered with lenses. However, we are determined to find a quick and effective solution to your problem.
For this reason, we have taken the initiative of contacting you by e-mail to provide you with information about the complaints procedure. Please send us the required photos, so that we can send you a prepaid return label, at our company's expense, for quality control of your lenses.
We would like to thank you for your cooperation, and assure you that we will do our best to continue to provide you with the best possible service.
Reply from Alensa.fr
Bonjour Helen,
Merci de nous avoir laissé un excellent commentaire. La satisfaction de nos clients est notre priorité . Nous vous remercions donc pour votre aimable avis et nous espérons avoir le plaisir de vous revoir.
Nous vous souhaitons une bonne journée.
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