Easy order process. Significantly better priced than other webstores in Benelux. No delivery costs. Delivery was accurate. Packaging was quality. A happy new customer!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve been a customer of Alensa for two years and their service has always been excellent. Fast shipping, great products, and zero problems. Highly recommended.
Company replied
Alensa has a wide range of contact lenses, prescription glasses and accessories. Prices are competitive and free postage above the minimum order helps. Their site is easy to navigate and ordering i... See more
Company replied
Great experience, very good quality product at an amazing price. Delivery went super well. I will order again from Alensa
Company details
About Alensa.be
Written by the company
Gratis bezorging boven €45
De bezorging is gratis voor alle bestellingen boven de €45 en begint bij slechts €3.59 voor andere bestellingen. Alle bestellingen worden voorzien van een trackingnummer en de meeste bestellingen worden binnen 3 werkdagen bezorgd.
Gratis cadeaus boven €85
Kies een leuk cadeau bij aankoop van meer dan €85. De cadeaus veranderen regelmatig, dus blijf op de hoogte.
Snelle verzending
Elke maand verwerken we meer dan 200.000 bestellingen en we zijn er trots op dat we bijna 98% van deze bestellingen nog dezelfde dag verzenden.
Altijd lage prijzen
We doen er alles aan om je de laagste concurrerende prijs op de markt te bieden, en als je een betere aanbieding vindt, passen we ons aan.
Nr.1 Europese leverancier van contactlenzen
We zijn er trots op dat we de grootste voorraad contactlenzen en bijbehorende accessoires in Europa hebben, waardoor we lage prijzen en een perfecte service kunnen bieden vanwege de onmiddellijke verzending.
Hoogwaardige monturen
We hebben uitsluitend originele producten van alle grote fabrikanten op voorraad. Onze online shop biedt meer dan 19.000 modellen brillen en zonnebrillen van meer dan 80 merken, waaronder Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger en Prada. We hebben alle monturen op voorraad en klaar voor onmiddellijke verzending.
TOP Kwaliteit van Brillenglazen
We laten alle brillenglazen op maat voor je maken in Europa. Hiervoor werken we samen met toonaangevende brillenglasfabrikanten zoals Zeiss, Adrial of Essilor. Onze artsen hanteren de hoogste normen bij de productie en assemblage van brillenglazen op sterkte.
Alensa.be
De kennis en ervaring die we in 20 jaar op de markt hebben opgedaan, hebben ons geholpen bij het ontwikkelen van een uitgebreide productcatalogus, een toegewijd klantenserviceteam en miljoenen tevreden klanten.
De bezorging is gratis voor alle bestellingen boven de €45 en begint bij slechts €3.59 voor andere bestellingen. Alle bestellingen worden voorzien van een trackingnummer en de meeste bestellingen worden binnen 3 werkdagen bezorgd.
Gratis cadeaus boven €85
Kies een leuk cadeau bij aankoop van meer dan €85. De cadeaus veranderen regelmatig, dus blijf op de hoogte.
Snelle verzending
Elke maand verwerken we meer dan 200.000 bestellingen en we zijn er trots op dat we bijna 98% van deze bestellingen nog dezelfde dag verzenden.
Altijd lage prijzen
We doen er alles aan om je de laagste concurrerende prijs op de markt te bieden, en als je een betere aanbieding vindt, passen we ons aan.
Nr.1 Europese leverancier van contactlenzen
We zijn er trots op dat we de grootste voorraad contactlenzen en bijbehorende accessoires in Europa hebben, waardoor we lage prijzen en een perfecte service kunnen bieden vanwege de onmiddellijke verzending.
Hoogwaardige monturen
We hebben uitsluitend originele producten van alle grote fabrikanten op voorraad. Onze online shop biedt meer dan 19.000 modellen brillen en zonnebrillen van meer dan 80 merken, waaronder Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger en Prada. We hebben alle monturen op voorraad en klaar voor onmiddellijke verzending.
TOP Kwaliteit van Brillenglazen
We laten alle brillenglazen op maat voor je maken in Europa. Hiervoor werken we samen met toonaangevende brillenglasfabrikanten zoals Zeiss, Adrial of Essilor. Onze artsen hanteren de hoogste normen bij de productie en assemblage van brillenglazen op sterkte.
Alensa.be
De kennis en ervaring die we in 20 jaar op de markt hebben opgedaan, hebben ons geholpen bij het ontwikkelen van een uitgebreide productcatalogus, een toegewijd klantenserviceteam en miljoenen tevreden klanten.
Contact info
4.7
Excellent
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy new customer !
Easy order process. Significantly better priced than other webstores in Benelux. No delivery costs. Delivery was accurate. Packaging was quality. A happy new customer!
26 March 2026
Unprompted review
Reply from Alensa.be
Hello Olivier,
Thank you so much for your kind words! We're delighted to hear that you had a smooth ordering experience and appreciated our pricing, delivery, and packaging. Welcome as a new customer—we’re glad to have you with us! 😊
Kind regards,
Alensa
Good and fast delivery
8 March 2026
Reply from Alensa.be
Thank you for your review! Great to hear that you’re happy with the good and fast delivery. 😊
Best price online and quick delivery
Best price online and quick delivery, what more do you want?
13 January 2026
Reply from Alensa.be
Thank you for your review! Great to hear that you’re happy with the best online price and quick delivery. 😊
Alensa good choice, good prices
Alensa has a wide range of contact lenses, prescription glasses and accessories. Prices are competitive and free postage above the minimum order helps.
Their site is easy to navigate and ordering is straightforward.
Delivery times stated are sometimes optimistic, but the service is quick enough.
16 January 2026
Reply from Alensa.be
Thank you for your detailed review! Great to hear that you’re happy with our wide range, competitive prices, easy website and free shipping option. We also appreciate your feedback regarding delivery times and will certainly take it into account. 😊
The order arrived late.
16 January 2026
Reply from Alensa.be
Thank you for your review. We’re sorry to hear that your order arrived later than expected. We apologize for this inconvenience.
Reply from Alensa.be
Bedankt voor je feedback, Alensa Klantenservice
Products arrived damaged
Products arrived damaged
All 5 items in my package were damaged on arrival, not so badly that I can't use them, but I reported this to Alensa immediately and they haven't bothered to contact me back even after 48-72 hours. No doubt the package wasn't treated well in transit, but the items weren't protected in the original package. And now they've sent me 2 requests for a review of their service, so I'm telling it like it is.
4 December 2025
Reply from Alensa.be
Dear customer,
thank you for your feedback and for bringing this to our attention. We are very sorry to hear that your items arrived damaged, this is definitely not the experience we want our customers to have.
We have checked our communication history and unfortunately did not find any message from you regarding this issue. We’ve now reached out to you by email to help resolve everything as quickly as possible.
Reply from Alensa.be
Bedankt voor je feedback, Alensa Klantenservice
I’ve been a customer of Alensa for two…
I’ve been a customer of Alensa for two years and their service has always been excellent. Fast shipping, great products, and zero problems. Highly recommended.
8 December 2025
Reply from Alensa.be
Thank you for your review! Great to hear that you’ve been satisfied for two years with our fast shipping, quality products, and smooth service. Highly appreciated! 😊
Reply from Alensa.be
Bedankt voor je feedback, Alensa Klantenservice
Good products, competitive prices
30 September 2025
Reply from Alensa.be
Hello,
Thank you for your positive review! We are happy that you like our products and prices. If you have any questions, please do not hesitate to contact us.
Kind regards,
The Alensa team
I’ve been a loyal customer for years
I’ve been a loyal customer for years, always ordering the same brand of contact lenses. This time, I selected a variant with slightly more near-vision support — still within the same trusted brand I’ve used for ages. Unfortunately, the lenses I received gave me blurry vision and were completely unusable.
When I reached out, my complaint was dismissed with the assumption that I had switched brands or made a mistake. As a licensed optician, I know exactly what I’m doing when it comes to lens selection. Being told otherwise felt condescending and disrespectful.
Instead of listening and offering a solution, I was met with a defensive response and zero customer care. No refund, no goodwill gesture, not even a discount code for a future order. Apparently, loyalty means nothing here.
I always strive to offer real service and understanding to my own clients — something I expected in return. Sadly, this experience left me feeling unheard, undervalued, and extremely disappointed.
5 November 2025
Unprompted review
Reply from Alensa.be
Dear customer,
Thank you for your feedback and for being our loyal customer. We’re sorry for your disappointment. After checking your order, we found that you selected spheric lenses instead of your usual toric lenses (what is also recommended in your prescription). This difference can cause blurry vision, which is why any change in lens type should always be tested with an optician first as they can provide you with test lenses
Since the lenses were supplied as ordered, we couldn’t offer a refund, but we’d be happy to help you verify your next order to ensure everything matches your usual prescription.
Reply from Alensa.be
Bedankt voor je feedback, Alensa Klantenservice
Super fast and very cheap
Super fast and very cheap. My number one company to order contact lenses.
25 July 2025
Reply from Alensa.be
Thank you for your feedback, Alensa Customer Service
Reply from Alensa.be
Hello Paul,
Thank you for your review! We are glad that you appreciate our speed, prices, and product quality. Your satisfaction is our priority!
Please don't hesitate to contact us. We look forward to serving you again!
Best regards,
The Alensa Team
Reply from Alensa.be
Hello Caroline,
we apologise for the late response and thank you for your review!
We are delighted to hear that you find our service efficient and reliable. We remain committed to providing the best service and hope to be of assistance to you again soon!
Alensa Customer Service
Fast delivery and all good.
30 July 2025
Reply from Alensa.be
Dear customer,
we apologise for the late response and thank you for your review!
We are pleased to hear that the delivery was quick and that everything was to your satisfaction.
Alensa Customer Service
Reply from Alensa.be
Hello Vladan,
Thank you very much for your 5-star review! We are delighted that you like our offer and the description of our products. Please do not hesitate to contact us if you have any questions or need assistance.
Best regards,
The Alensa Team
Appalling company!
Appalling company!
Spent €118 on a pair of prescription glasses for my husband but they were so bad he couldn’t wear them they made his vision blurred! They were also extremely cheap plastic !
I have sent them back but they will only refund the frame which was really cheap! They won’t refund the lenses even though they were clearly wrong! I am therefore €100 out of pocket and my husband has no glasses!
I see that as theft! They’ve taken my money and I’ve nothing to show for it!
A very angry customer!
21 July 2025
Unprompted review
Reply from Alensa.be
Hello,
We apologize for this situation. However, we would like to inform you that, in accordance with our conditions of sale, if the customer acquires vision glasses supplied with a prescription and there are errors in the parameters on their side, we accept the return of the glasses.
But, we offer two solutions: either we can remake the lenses free of charge, provided the customer has a valid prescription, or we can refund the amount of the frame only, because the lenses have been manufactured in accordance with the parameters provided at the time of purchase.
We have manufactured your glasses according to your parameters.
We thank you for your understanding and remain at your disposal for any further information.
No delivery. No answer. Don’t order!
When I ordered it said 24h delivery. It’s been 8 days. I sent multiple emails. The only reply I received said „they would check with their shipping partner“. Then nothing.
I asked for a refund now - also no reply
9 July 2025
Unprompted review
Reply from Alensa.be
Dear customer,
Thank you for your feedback.
We’re sorry for the ongoing delay and truly understand your frustration. Your shipment is currently under investigation by PostNL, and unfortunately, we’re still waiting for a final update from their team.
We want to clarify that we have responded to every email you sent. However, without any new information from PostNL, there have been limited updates we could provide. We understand this isn’t the smooth delivery experience you expected, and we regret the situation has taken this long.
As soon as we receive a resolution from PostNL, we’ll proceed immediately with either a refund or a replacement—whichever you prefer.
Thank you for your patience, and we’ll be in touch as soon as we have more information.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.