Avoid at all costs. I made a SEPA Bank Transfer on April 27th. The funds were received by their bank (Unlimit EU Ltd), yet they refuse to deliver the service. Worse: Their support is a loop o... See more
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See what reviewers are saying
I have been using Alchemy pay since 2023 and up till now it has been quite a wonderful experience. The platform has a very simple and secure mode of trading between crypto and fiat. No fees are obs... See more
Company replied
I purchase some btc through ledger via pix pay and ledger suggested alchemy pay to handle the transaction. Couple minutes after I paid the transaction was cancel on my account and I have not see my... See more
First I liked this resource. They sold crypto at good prices also they supported Skrill and Neteller payment options. However after several transactions they blocked my account without any reason. I t... See more
Company replied
Company details
Written by the company
Alchemy Pay is a payment solutions provider that seamlessly connects fiat and crypto economies for consumers, merchants, and developers. It provides merchants with convenient crypto acceptance and makes crypto and web3 services highly accessible. Alchemy Pay is supported in 70+ countries with 300+ payment channels and has touchpoints with 2 million merchants. Its ramp plug-ins will be integrated onto web3 and crypto platforms for D2C onboarding and offboarding. ACH is Alchemy Pay's ERC20 utility token issued on the Ethereum blockchain.
Contact info
sahdjkasdhwqk, 37401, Savannah, Lithuania
- support@alchemypay.org
- alchemypay.org
You should know
2.0
Poor
122 reviews
Replied to 57% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SCAM CRIMINAL ALERT!!!
Scammers!!! They are criminals!!! We should report to police about them and to regulators like FINRA. I bought 60USDT through their service on Trust Wallet and they just have stolen them. The crypto money never reached my Trust Wallet account. Support doesn’t reply to my emails. I send all screenshots of transactions. I didn’t receive money from them to my Trust Wallet. They just stolen them. I raise a claim with my bank and going to report to police and regulators. Guys - please write to me and I will guide you through how to make a report to regulators and police. We must shut down this criminals!!!
16 February 2024
Unprompted review
Reply from Alchemy Pay
We have requested your information and hope you can agree with that , and we highly value the issue you mentioned. Once we receive the information, we will verify it and provide you with a detailed response regarding the specific situation. Alchemy Pay is a fully compliant platform and has obtained licenses issued by multiple countries. You don't need to worry about the security of your funds.
I was contacted from telegram by…
I was contacted from telegram by individual called Kestas Gelvydas to invest 70 pounds and get my money worth of 19.949 from investment but after that time he ask for another 160 for transaction to pay in 10 minutes for some random government pay😂since when we pay have to pay 160 for a transaction in to our wallet
14 February 2024
Unprompted review
Very bad service.I paid the money but…
Very bad service.I paid the money but didn’t give usdt.From the support team no replay
13 February 2024
Unprompted review
Reply from Alchemy Pay
We’re very sorry to hear about this experience. If your payment was completed but you didn’t receive the USDT, this may require manual review from our team. Please send your transaction ID and registered email to support@alchemypay.org and we’ll prioritize your case. Thank you for your patience.
I had purchased tokens via my credit…
I had purchased tokens via my credit card. money is from my credit card, but after almost 40 hours I have not received my tokens. In every email I receive from them I receive the response that the tech department is looking into the problem. poor service from the company
14 February 2024
Unprompted review
A single spot for buying and selling…
A single spot for buying and selling cryptocurrencies
30 January 2024
Unprompted review
I buy crypto coin and send in my cripto…
I buy crypto coin and send in my cripto wallet, but money somewhere gone, i thei dont want help anything. Dont trust Alchemypay.org very bad company...
6 February 2024
Unprompted review
Avoid at all cost !
Avoid at all cost !
Took 5 days and many emails till i could get a refund!
5 February 2024
Unprompted review
A highly customizable experience that…
A highly customizable experience that can be tailored to match Alchemy without compromising the user experience.
27 January 2024
Unprompted review
Convenient visual card
17 January 2024
Unprompted review
Drive broader adoption of blockchain.
16 January 2024
Unprompted review
easy to buy and sell crypto without…
easy to buy and sell crypto without having to go through multiple steps
20 January 2024
Unprompted review
I made a purchase through their portal
I made a purchase through their portal
Horrible service 6 hrs and funds did not appear in wallet
When u contacted support always their service in maintenance
And we appreciate ur patience
Another 6 hrs and i will give them minus stars
I decided to give them 1 star
Bad support
Bots always replying no access to refund if buy failed
24 hrs passed and tech still processing and reviewing
Big red flag till now please avoid people or you will have an headache
23 January 2024
Unprompted review
Reply from Alchemy Pay
Hi there,
We're truly sorry to hear that your experience didn't meet your expectations. Your feedback is incredibly valuable to us, and we're committed to making things right. At Alchemy Pay, we're always striving to enhance our user experience, ensuring it's both stable and seamless.
Thank you so much for choosing Alchemy Pay. We're eagerly looking forward to having you use our services again, and we promise to deliver a much smoother experience next time around.
Good experience
All clear with them they gave usdt in max 20 hours not always this much time but this happens with me for the first time but next time they pay me in 2 hours max .
22 January 2024
Unprompted review
Reply from Alchemy Pay
Thank you for your feedback! We're glad it worked out and will keep working to ensure even faster service next time.
Alchemy Pay: Simply thieves
These people are simply thieves. We tested their system with $40.00. They could not deliver funds to the the target, instead they refund you with fees in TRC20, not the Bitcoin that was paid with.Good hustle guys. I have learned a lot.
Not recommended.
17 January 2024
Unprompted review
Reply from Alchemy Pay
Hi there,
We're truly sorry to hear that your experience didn't meet your expectations. It's important to us that you feel supported and taken care of, whether you use an on-ramp or off-ramp. If there's ever a hiccup in the process, we make it our priority to ensure your funds or crypto currency are returned to you promptly.
If you're still facing any unresolved issues, we're here to help. Please don't hesitate to reach out to our customer service team once more. Your choice to use Alchemy Pay means a lot to us, and we're eager to make your next experience smoother and more enjoyable.
Thank you for choosing Alchemy Pay. We're looking forward to serving you again.
SCAM COMPANY!!!! Watch out!!!
Tried to use them one time via Trust wallet. Tried using Apple Pay and putting my card info in. The customer support told me I had multiple accounts and that they couldn’t help me and they were disabling my account. Just a SCAM company.
15 January 2024
Unprompted review
Reply from Alchemy Pay
Hello, there
We're truly sorry if your experience with us wasn't as smooth as we aim for it to be. Our team works hard to ensure that all operations are secure and compliant, making sure your transactions run without a hitch.
However, if you feel that your account was mistakenly affected by our safety measures, please don't hesitate to reach out to us again. We're more than willing to take another look and conduct a manual review.
We appreciate your understanding and support. Thank you for being with us.
AVOID AT ALL COSTS
AVOID AT ALL COSTS !
this is my second time trying to buy crypto (LTC) with them and they flag my payment even thought I ran through a 3D Secure check !
and this is the second time they take my money , it's been 7 days and I still haven't gotten a word about my first refund , awful service and support !
16 January 2024
Unprompted review
Reply from Alchemy Pay
Hi there,
Thank you so much for choosing Alchemy Pay! We want to assure you that we have robust measures in place to ensure all our operations are fully compliant and secure. This means that if there's ever an issue with your exchange, we've got your back and will ensure your funds are promptly returned to you. We truly appreciate your understanding and are here to support you every step of the way.
Made a transaction
Made a transaction, had to wait fir days to get my refund. Avoid them
3 January 2024
Unprompted review
Reply from Alchemy Pay
We’re sorry to hear about the delay in your refund. This isn’t the experience we aim for. Please reach out to our support team if the issue is unresolved — we’re here to help.
card works for small day to day…
card works for small day to day payments, but they seem to be the slowest support ever in case you need to withdraw money it took me 4 days and a lot of customer support contact to finally get a refund..
11 December 2023
Unprompted review
Edit
Updating this review that was previously 1 Star.
I managed to get my refund after a lot of headache.
Support is non existent. Deserves 2 stars but I'll give 3 because I was able to retrieve the cash.
29 November 2023
Unprompted review
Alchemy Pay involve in SCAM via…
Alchemy Pay involve in SCAM via cryptocard.bit.store they frozen my account without any reason and stolen my 1180 USD.
on small transaction go smoothly but when you load much money they blocked and scam with you. Bad experience
8 November 2023
Unprompted review
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