Albionshire Car Diagnostics  Reviews 

302
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, smooth online ordering processes, and the wonderful support provided when choosing the right diagnostic tools. People note that the equipment arrives promptly, is packaged very well, and works exactly as described to resolve vehicle errors. Some reviewers were not happy with receiving the incorrect item or discovering that the scanner did not cover specific vehicle issues or clear certain dashboard faults. Despite these occasional setbacks, most consumers remain completely satisfied with the efficient service, helpful communication, and overall reliable product quality.

What people talk about most

Product

Users describe positive interactions with product, highlighting that items arrive quickly and match... See more

Delivery service

Consumers find delivery_service to be positive and consistently prompt, with many reviewers receiving their... See more

Service

Customers report extremely positive experiences with the service, highlighting helpfulness, prompt... See more

Staff

Clients share positive opinions on staff, consistently praising their friendly, professional, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the fast response times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cant say enough good things about this company, the equipment, delivery and accessibility to information after purchase was first class. Always contactable by e mail or phone. Don't waste your tim... See more

Rated 5 out of 5 stars

Ordered ANCEL BM700 PRO For BMW / MINI and delivered the next day, works well and diagnosed fault. Overall very impressed with company, the communication, delivery and the product. Would definitely u... See more

Rated 5 out of 5 stars

I purchased an iCarsoft V3.0 from these guys as there was no in car menu option to wind back the EPB rear calipers to enable brake pad replacement. I had concerns as to whether the unit would functio... See more

Rated 5 out of 5 stars

I first purchased a CR MAX scanner to cover different vehicle types. l quickly discovered that the unit didn’t cover all issues. After several phone conversations and emails, John was really helpf... See more


Company details

  1. Car Equipment Accessories Store
  2. Car Service

Written by the company

As the UK’s leading supplier of car diagnostic tools, we are dedicated to serving both garage professionals and DIY enthusiasts. Our mission is simple: to make independent high-grade dealer-level diagnostic tools accessible to all, ensuring garage professionals can get work done efficiently and reliably whilst empowering DIYers to tackle some repairs on their own.


Contact info

4.9

Excellent

TrustScore 5 out of 5

302 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(302)

128 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Company with old fashion ethics

This is my second time reviewing this company, John went out of his way to help me sort a problem on a scanner he didn't sell me rather than just sell me one of his, so when I decided to get a new one there was only 1 choice of supplier. Before actually selling me the unit I had to give a list of the functions I required so he could check with the manufacturer the I would be getting the correct one. I have not come across a company whose ethos is Customer Satisfaction before Profits for many a year. John will reply to a query in double quick time and nothing appears to be too much trouble.
If you are looking for diagnostic equipment then these are the guys to contact, you will not find better !

31 January 2024
Rated 5 out of 5 stars

Great company to deal with arrived next…

Great company to deal with it arrived the next day and was the best price for the ANCEL vd700 it is a spot on piece of kit as it has also helped me sort out and clear all faults showing and it will even clear the service spanner indicator if you do your own servicing

30 January 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service ! Super fast delivery , full description of the reader and even a tutorial video available on their website. Quick and helpful response from Emily when I asked for tracking. Part turned up today. Faultless !

22 January 2024
Rated 5 out of 5 stars

VDubDiag - Albionshire Diagnostics

Queried whether this tool would perform particular ABS tasks and John responded promptly to my e-mail offering advice and option to return product if it did not meet my needs. The item was promptly shipped and on first inspection it would appear to have a very comprehensive feature set including the particular function I required. Although it’s early days to thoroughly evaluate I am more than satisfied with the friendly advice and excellent service from Albionshire Diagnostics.

28 December 2023
Rated 5 out of 5 stars

Best customer service I've ever had

Used these guys for a model specific scanner which performed faultlessly until it was updated online. I went direct to the manufacturer for help who were less than helpful so I went to Albionshire as the supplier and they have me a full no quibble refund. Couldn't wish for better customer service. Won't hesitate to use these again.

29 October 2023
Unprompted review
Rated 5 out of 5 stars

Top Don Elite purchase

I was not sure if the Top Don Elite would suit my needs so I contacted Albionshire through email and they contacted me back with a person from Top Don who I could speak to to answer my questions which he did fully. When I purchased the Elite from Albionshire the whole process was seem less and extremely quick and it was delivered ahead of the expected due date. On the whole I couldn’t be more happier with my experience or with the company.

25 August 2023

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