Been using Albion Pet foods for years. They are a good reliable company who deliver good quality food for our dog. They have a great range of products which are great value for money. Deliver when the... See more
Company replied
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Review summary
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Every experience with Albion has been a positive one. I always know when its coming, the drivers arrive on time and are always helpful, cheerful and efficient. The reps are great - nothing is too much... See more
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Clear communication regarding order status, and speedy delivery... Plus if you need to speak to them on the phone, they're all lovely people, polite and friendly and always helpful
Company replied
The quality of the Albion Pet Foods frozen raw food and treats is superb, and so is their customer service team. The team are always so helpful when I need to amend the quantity or delivery date of... See more
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Company details
Written by the company
Albion Pet Foods has been established for over 30 years and has a wealth of experience in delivering the highest quality raw working dog food, based on BARF (Biologically Appropriate Raw Food Diet). We genuinely believe that feeding raw food to working dogs, which is free from artificial colouring, fillers, additives and grains, is not only healthier but also closer to their natural diet. We have recently introduced our range of natural, air dried, pure meat treats – free from flavourings and additives, making them a perfect tasty treat for all types of dogs!
Contact info
3B Wellington Road, B50 4JH, Alcester, United Kingdom
- 01386554095
- info@albionpetfoods.co.uk
- albionpetfoods.co.uk
4.9
Excellent
2K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Amazing customer service and top…
Amazing customer service and top quality food as always for my companion
20 April 2026
Reply from Albion Pet Foods Ltd
Thank you for the wonderful feedback. It’s genuinely appreciated by all of us here at Albion.
Always had lovely personal service and…
Always had lovely personal service and the meat is fresh and of fantastic quality and a very good price
7 April 2026
Reply from Albion Pet Foods Ltd
Thank you for the wonderful feedback. It’s genuinely appreciated by all of us.
Superb quality & customer service
The quality of the Albion Pet Foods frozen raw food and treats is superb, and so is their customer service team.
The team are always so helpful when I need to amend the quantity or delivery date of my subscription order, it’s never too much trouble
16 April 2026
Reply from Albion Pet Foods Ltd
Thank you so much for your lovely feedback. We’re delighted to hear you’re happy with the quality of our raw food and treats, and it means a great deal to the whole team to know our customer service is making a difference.
Reply from Albion Pet Foods Ltd
Thank you for your feedback. We’re really pleased to hear your order arrived promptly and that you’re happy with the product. We appreciate you taking the time to share your experience.
Very high quality
Their products are very high quality, I highly recommend them to everyone.
15 April 2026
Reply from Albion Pet Foods Ltd
Thank you so much for your lovely feedback. We’re delighted to hear you rate our products so highly. Quality is something we take great pride in, so it means a lot to know it’s felt on your end. We really appreciate your business and delighted that you recommend us to others.
Excellent service from repeat orders to…
Excellent service from repeat orders to delivery
11 April 2026
Reply from Albion Pet Foods Ltd
Thank you for your lovely feedback. We’re pleased to hear your repeat orders and deliveries have been consistently good.
Great customer service
Great customer service. The subscription service is easily adjusted and always in a friendly efficient manner.
9 April 2026
Reply from Albion Pet Foods Ltd
Thank you for taking the time to share this. We’re delighted to hear that adjusting your subscription has been smooth and that our team has been able to support you in a friendly, efficient way. Providing a service that feels easy and dependable is really important to us, so your feedback is genuinely appreciated.
A really good company with the personal touch
This is the kind of business you want to deal with - good communication, great product, reliable and a real sense of responsibility towards their animal community - thank you Albion
8 April 2026
Reply from Albion Pet Foods Ltd
Thank you for the amazing review — it really does mean a lot to us.
Quality product with real good old…
Quality product with real good old fashioned quality customer service! Just fantastic.....
8 April 2026
Reply from Albion Pet Foods Ltd
thank you for the fantastic feedback - it's very much appreciated!
Due to issues with the company…
Due to issues with the company delivering the order, I needed to ring for assistance and advice. I spoke with Hazel who was wonderful. She listened to my issues, contacted the delivery company and then contacted me again to update me on the outcome. She also put in play a fallback option, should the delivery fail to take place as promised by the company.
9 April 2026
Reply from Albion Pet Foods Ltd
Thank you for taking the time to share this. We’re sorry you experienced issues with the delivery company, but we’re delighted to hear Hazel was able to support you throughout. She always goes the extra mile for our customers, and we really appreciate your patience while everything was resolved.
Consistent Quality, Happy Dog, Excellent Service
We’ve been feeding our dog Albion raw food since he was a pup ( he is now 2 and half years) as recommended by the breeder and it’s been fantastic. He’s grown into a larger-than-average German Shepherd (thanks to his lineage) and the 80/10/10 balance has clearly supported his development perfectly.
He absolutely loves it — his bowl is always spotless — and I genuinely feel it’s great value for the quality.
Customer service has been excellent too. They’ve always been flexible when I’ve needed to tweak my subscription, especially in the early days while figuring out the right portions. Delivery is reliable every 4 weeks, with a clear one-hour time slot, which makes things really convenient.
I honestly wouldn’t go anywhere else — top-quality dog food and a great company to deal with.
6 April 2026
Reply from Albion Pet Foods Ltd
Thank you so much for taking the time to share such a thoughtful review. All of us at Albion are delighted to hear how well your German Shepherd has thrived on our 80/10/10 range, and it’s great to know the service and deliveries have worked smoothly for you. Your support genuinely means a lot.
Reply from Albion Pet Foods Ltd
That’s wonderful to hear — thank you. We really appreciate your feedback and your continued support.🐾🐾
Reply from Albion Pet Foods Ltd
Thank you for sharing that you had a positive experience. It means a great deal to us, and we’re glad everything met your expectations.
Reply from Albion Pet Foods Ltd
Thank you for your review. We’re really pleased to hear your delivery arrived on time, just as expected. Your support is genuinely appreciated.
Good products, good customer service
My dog really loves the Albion products. Excellent customer service and fast delivery.
30 March 2026
Reply from Albion Pet Foods Ltd
Thank you for your kind review. We’re delighted to hear that your dog enjoys our products and that you’ve been pleased with both our service and delivery. Your support is greatly appreciated.
Very happy with the service from Albion…
Very happy with the service from Albion Pet Food. Reliable and friendly thank you
26 March 2026
Reply from Albion Pet Foods Ltd
Thank you so much for your lovely review. We’re really pleased you’re happy with our service — it means a lot to our small team.
as always amazing customer service and…
as always amazing customer service and delivery have no complaints what so ever thank you Albion
25 March 2026
Reply from Albion Pet Foods Ltd
Thank you so much for your lovely review. We’re delighted you’re happy with our service and delivery. We really appreciate you choosing Albion and look forward to sending your next order.
Food delivered safely
Food delivered safely, on time and my freezer is now well stocked with food for our dog. Should keep him going a while!
25 March 2026
Reply from Albion Pet Foods Ltd
Thank you for your lovely review. We’re delighted to hear your order arrived safely, on time, and that your freezer is now well stocked. We hope your dog enjoys every meal, and we appreciate you choosing us to feed him.
Reply from Albion Pet Foods Ltd
Thank you so much for the lovely review. We’re thrilled your puppy is enjoying their meals, and it’s great to hear our delivery hit the mark too. We really appreciate you taking the time to share your experience.
Lovely friends staff
I have been an absolute pain changing my subscription but Hazel and the Gentleman (sorry I never catch his name) are always so lovely and helpful. Been ordering from them for a few years now and not had many issues, but if there was then it was delt with ⭐️⭐️⭐️⭐️⭐️
20 March 2026
Reply from Albion Pet Foods Ltd
Thank you so much for sticking with us and for your lovely words. Hazel and Keith will be chuffed to hear this. We know subscriptions can be a bit of a juggle, so we’re always happy to help. It means a lot that you’ve been with us for years, and we’re glad we’ve been able to sort things quickly whenever anything popped up. Thank you for the ⭐️⭐️⭐️⭐️⭐️ — we appreciate it!
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