Albert has been a real lifesaver for me! I live paycheck to paycheck and knowing that an instant deposit is available is a breath of relief for me. Whether it’s for gas, food, or bills, Albert has had... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
This app continues to surprise me. It has a lot of features that I love and didn't know I needed until I had it.
Company replied
Everyone is very helpful and timely addresses whatever concerns you may have. Customer service is easy too reach and communicate with.
This is the only one of these apps I like. I always forget I have have rainy day fund saving up with Albert and it always is a blessing to have!
Company details
Written by the company
Albert is a fast-growing money app with millions of customers. We help people get smarter about money with industry leading financial products and a personal financial assistant that offers a whole new way to budget, save, and invest. Complexity and high fees have dominated the financial industry for decades. At Albert, we make financial products that are intuitive, affordable and available to all.
Contact info
, , Los Angeles, United States
- support@albert.com
- albert.com
4.5
Excellent
7K reviews
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Terrible Company
Never a person to leave review, but I have to go out of my way to tell you how TERRIBLE this company is. I absolutely hate every single thing about this app and the bank they’re affiliated with, I have had money blatantly stolen from me and them tell me they would not refund me because it matched my “spending patterns” when I had a whole police report for my stolen property. I am currently closing my account and I advise anyone else that constantly gets locked out of their account and told it will take them a few minutes to look into to find a new bank too. It never takes just a few minutes to look into. This asks for date of experience and honestly, there are TOO MANY to name.
14 April 2026
Unprompted review
Reply from Albert
Hi there — I’m Sam, a senior support specialist at Albert, and I’d like to see how I can help you with the account closure process. Please reach out to me at support+sam.m@albert.com so we can connect. –Sam
Reply from Albert
We appreciate the feedback! We're glad to hear Albert has been working well for you.
Always coming in clutch and showing…
Always coming in clutch and showing appreciation by giving higher amounts
14 April 2026
The worst app to use
The worst app to use! I just tried today,it says it can't let me!!! I never did anything wrong. It's a piss poor app. Don't use it !!
13 April 2026
Unprompted review
Reply from Albert
Hey there — I’m Sam, a senior support specialist at Albert, and I’d like to take a deeper look at any issues you’re facing. Please reach out directly to me at support+sam.m@albert.com, and I can help you get this sorted out. –Sam
The transaction was quick and easy with…
The transaction was quick and easy with no hassle
12 April 2026
Yanked my advance limit away from me…
Yanked my advance limit away from me and caused me great turmoil
11 April 2026
Reply from Albert
Hey - I’m Sam, a senior support specialist, and I’d like to learn more about the issue you’re experiencing with Instant. Can you please reach out to me at support+sam.m@albert.com when you have a chance? Thank you. –Sam
This app is horrible and a scam
This app is horrible and a scam. They play games with your advances
11 April 2026
Reply from Albert
Hi there — I’m Sam, a senior support specialist at Albert. I’d like the opportunity to understand more and help address your concerns. Please email me at support+sam.m@albert.com so I can help. –Sam
They will not let you close your account!
Have been trying to close my account for 3 months. In the meantime, they have taken out $19.97 a month from my account.
After the initial cash advance, which was paid back on time, they have never offered another. Just taking from my account. Basically a scam.
Do not trust this app!!!
9 April 2026
Unprompted review
Reply from Albert
Hey there - I see our support team resolved this with you. If you have any other questions or need further assistance, you can reach out to me at support+sam.m@albert.com. Thanks! - Sam
The app is amazing
The app is amazing, but it does take a while for account balances to update making it possible to make payments.
8 April 2026
Terrible. Impossible to cancel.
This program is complete BS. It charges you a monthly for everything you can get for free online or simple clicks in your calculation. To make matters worse, the cancelation process is so difficult that you end up giving up. Avoid!!
7 April 2026
Unprompted review
Reply from Albert
Hi there — We understand not everyone wants to pay for an Albert account. I’m Sam, a senior support specialist, and I can help you close your account or adjust your plan to something that works for you. Please reach out to me at support+sam.m@albert.com so I can assist you. –Sam
Albert has really helped me…
Albert has really helped me when in need with my finances. I’ve been doing a lot of catching up this year and Albert has definitely helped in that regard. I’m finally at the point where I’m saving and feel in control.
8 April 2026
Always there
7 April 2026
Payment is easy
7 April 2026
Don’t listen to these fake reviews. They’re crooks.
I made a purchase for $444.65. I was shortly later refunded by the merchant for the total of $444.65. I went to my Albert Banking app and took screenshots that I had a +$444.65 pending to be deposited into my account. I contacted customer service to see when I could expect to see the funds returned to my account. They ADMIT they see the funds pending to be credited back into my account, as I documented EVERYTHING via screenshots. And 4 YEARS LATER, they have still refused to give me my money back. Giving me every nonsensical bullsh*t excuse. It’s now that they’re telling me I didn’t make the transaction as I never had the funds in my account. To then say that the transaction never went through. Even though the merchant informed me that it was false and sent me a refund receipt as well as Stripe verifying my claims. They’re crooks and I wouldn’t recommend them to anyone. 4 years later and I’m still fighting to get my money back. It’s no longer about the money, it’s about the principle. They think I’m just going to be someone to be like “Forget it, it’s too much”. But absolutely not! I’m not going to stop until I get what I’m owed! DO NOT USE THEM!!
7 April 2026
Unprompted review
Reply from Albert
Hey there — I’m Sam, a senior support specialist at Albert, and I’d like to take a deeper look at any issues you’re facing. Please reach out directly to me at support+sam.m@albert.com, and I can help you get this sorted out. –Sam
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