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albelli Reviews 15,620

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I make foto calenders to our grandparents for 5 years from albelli, I'm really happy with quick service and quality. There are many temples which are very easy to use. I will continue to buy my calend... See more

Rated 4 out of 5 stars

Ordered a mug with print and is already discoloring and even flaking after two months of use. Not happy with this inferior printing. EDIT: After being contacted by Albelli customer support I got a... See more

Company replied

Rated 3 out of 5 stars

The Miami Dolphins are off to a dominant 3-0 start so far this NFL season, in large part due to their superstar wide receiver Tyreek Hill. The seven-time Pro Bowler recently revealed that, upon reti... See more

Rated 5 out of 5 stars

Thank You received well and before delivery expected date. Would be very good to have the community in Wnglish.

Company details

  1. Photo Printing Service
  2. Gift Shop

Written by the company

Wij zijn er voor de verhalen. De mooie, de ontroerende, de verhalen die je steeds opnieuw wilt horen. Wij houden je verhalen levendig als op de dag dat je ze beleefde, zodat jij terug kan kijken op je hoogtepunten en je verheugen op de momenten die nog moeten komen. albelli begon in 2003 met de verkoop van fotoboeken in Nederland. Daarna werden de activiteiten al snel uitgebreid naar verschillende andere Europese landen en het Verenigd Koninkrijk. Tegenwoordig kunnen klanten ook bij ons terecht voor wanddecoratie, kalenders, kaarten en andere fotoproducten. albelli BE maakt deel uit van Storio group. In totaal hebben we acht merken in veertien verschillende landen en bedienen we meer dan elf miljoen klanten. Daarmee zijn we een toonaangevend bedrijf voor gepersonaliseerde fotoproducten in Europa. Wij blijven ons dag in dag uit vernieuwen zodat onze klanten hun mooiste herinneringen met elkaar kunnen blijven delen. We make joy unforgettable. We brengen jouw verhalen tot leven met gepersonaliseerde fotoproducten van hoge kwaliteit, zoals fotoboeken, wanddecoratie, kalenders en cadeaus. Dankzij onze innovatieve software kan je elke creatie uniek maken. Verwen jezelf of verras je familie en vrienden eens met een gedenkwaardig fotocadeau van albelli. Onze fotoproducten worden met de grootste zorg gemaakt waardoor je al je verhalen tot leven kan brengen, groot en klein, gepland of onverwacht. Zo kan jij al die mooie momenten herbeleven en ze jarenlang koesteren.

Written by the company

Klanttevredenheid gegarandeerd

Wij willen dat je bij ons een onvergetelijke ervaring hebt.

Wij willen dat je bij ons een onvergetelijke ervaring hebt.
Kom je er niet uit bij het creëeren van je product? Ben je niet blij met je bestelling? Indien je ergens ontevreden over bent, aarzel niet om contact op te nemen met onze klantenservice, we bieden graag een passende oplossing.

Contact info

Promotion box for albelli

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4.3

Excellent

TrustScore 4.5 out of 5

16K reviews

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Rated 5 out of 5 stars

perfect gifts for grandparents!

I make foto calenders to our grandparents for 5 years from albelli, I'm really happy with quick service and quality. There are many temples which are very easy to use. I will continue to buy my calenders with you guys, thank you :)

18 December 2025
Rated 4 out of 5 stars

Photomug decoloring and flaking after a couple of weeks - product reprinted free of charge

Ordered a mug with print and is already discoloring and even flaking after two months of use.
Not happy with this inferior printing.

EDIT: After being contacted by Albelli customer support I got a free reprinted mug sent to me, hopefully this one will last longer :)

10 December 2025
Unprompted review
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Reply from albelli

Hi Ivan! We would like to thank you for taking the time to provide us with your feedback regarding our products. 

Thank you for your feedback. We’re really sorry to hear that your mug started discoloring and flaking this is certainly not the quality we aim to provide.

We’re glad that our customer support was able to send you a replacement mug free of charge. We hope this new one meets your expectations and lasts much longer.

We really appreciate you giving us another chance and for sharing your experience it helps us improve our products for everyone.

In case of any further assistance, please do not hesitate to contact us again.

Kind regards, Photobox

Maja T.

Rated 3 out of 5 stars

Customization

The major thing about which their service can boast about, didn’t work quite well. Too limited options for customization. I wanted smth special for the present. Didn’t get it, though.

8 August 2025
Unprompted review
Rated 1 out of 5 stars

I bought a voucher to create a fotobook…

I bought a voucher to create a fotobook for 95 Euros. I missed the time frame to create it and there was no grace to prolong it for two days and they never sent a reminder until when I have time to create it! But instead the whole time hundreds of emails to make advertisement!!

6 February 2025
Unprompted review
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Reply from albelli

Dear mr./mrs. Schwyzer,

Thank you very much for your review on Trustpilot. We really appreciate your feedback.
We are sorry to hear that you are not satisfied with your purchase from albelli. Please contact our customer service for further help and support:
https://service.storiogroup.com/hc/nl/p/contact

Thank you in advance for your cooperation.

Kind regards,
albelli

Rated 1 out of 5 stars

To avoid!

Avoid this service, total rubbish. Ordered Christmas presents on 6 December, with delivery by today 19 December. I have received no update that the order would be delayed. Today I logged in (surprised that I didn’t get a delivery notice since it is the last day) and the system says the order is delayed. There is no new delivery date. I am trying to call customer service to cancel my order as I won’t be needing the Christmas presents after Christmas, but no one is answering the customer service number. Thanks for nothing, this service is a total con and to be avoided at all costs!

19 December 2024
Unprompted review
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Reply from albelli

Hello, thank you for your feedback, we are sorry to hear that you are dissatisfied with our services. Please use the following to contact customer service if you need further help regarding the complaint about the order, and we will try to answer it as soon as possible: https://service.storiogroup.com/hc/nl-be/p/contact

Kind regards,
albelli

Rated 1 out of 5 stars

Don't believe their promises, stay away

Ordered 20 Christmas cards on the 1st of December. 10 days later it's still 'in production' without any indication on the delivery. At the time of order the supposed date of delivery was the 6th of December. Tried to contract the customer support through chat and Messenger but couldn't get a human being on the chat. The phone menu didn't work. I believe this is probably on purpose. Don't believe their promises on delivery, or better; never ever order something on their websites. I know I won't be tempted anymore by one of their brutal discounts and promotional offerings for a nonexisting service.

/update after the feedback;
I've been trying to contact customer support for days already. Even this morning, again (on Messenger): no response at all, no new status updates at all.

11 December 2024
Unprompted review
albelli logo

Reply from albelli

Dear Kristof,

Thank you very much for your review on Trustpilot. We really appreciate your feedback.
We are sorry to hear that you are not satisfied with your purchase from albelli. Please contact our customer service for further help and support:
https://service.storiogroup.com/hc/nl/p/contact

Thank you in advance for your cooperation.

Kind regards,
albelli

Rated 3 out of 5 stars

The Miami Dolphins are off to a…

The Miami Dolphins are off to a dominant 3-0 start so far this NFL season, in large part due to their superstar wide receiver Tyreek Hill. The seven-time Pro Bowler recently revealed that, upon retiring from the NFL, he would like to become a porn star.

Hill linked up with the Tampa Bay Buccaneers wide receiver Mike Evans for a Twitch stream where they discussed post-NFL plans. Evans had a lot of praise from the Dolphins receiver as a person, saying, “When you retire, you’re gonna be all over the place. They’re gonna put you on TV [and] everything.”

27 June 2023
Unprompted review

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