Albatross Tours Reviews 

979
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, including guides, drivers, and tour managers, for their exceptional knowledge, professionalism, and helpfulness, often going above and beyond to ensure a smooth trip. Many people highlight the well-organized tours, appreciating the thoughtfully planned itineraries that often include longer stays in each location, allowing for deeper exploration and a more relaxed pace. The quality of accommodation, comfortable transport, and overall holiday experiences are frequently described as excellent, contributing to memorable trips. However, some customers also noted specific areas for improvement, such as isolated incidents where staff responsiveness was lacking, like a guide not assisting with a medical emergency or a tour director not noticing a missing group member. A few people mentioned concerns regarding accommodation quality, including noisy hotels or remote locations, and some felt certain itineraries involved too much walking or travel time. Additionally, the quality of meals was occasionally described as mixed or generally poor.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising tour guides for their exceptional... See more

Location

Customers consistently note positive experiences with location, highlighting beautiful hotels in scenic areas... See more

Holidays

Reviewers express high satisfaction with their holidays, often describing them as amazing and exceeding... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Quality

People report positive experiences with quality, particularly regarding hotels and accommodation which were... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent tour covered so many aspects of Ireland. Small group was ideal .visited so many beautiful places. Bus driver was amazing, nothing was too much trouble for him . Our tour guide was incredibly... See more

Company replied

Rated 4 out of 5 stars

Another great tour from Albatross. Nicely paced, interesting experiences, a hard-working tour manager who went above and beyond. A good bunch of fellow travellers. The Irish people are so friendly, al... See more

Rated 4 out of 5 stars

Our Albatross tour of Sicily & Malta was the first larger tour we’ve ever done. Previous tours were only 10 -12 people & we were surprised when this “small group” was 27 people. We feel it would b... See more

Rated 4 out of 5 stars

Albatross takes tourists to the best parts of Europe, and structures the tour in the best ways. Touring in Europe has become increasingly difficult, as more and more groups and individuals become... See more



Company details

  1. #8 of 11 best companies in Tour Operator

About Albatross Tours

Written by the company

Albatross Tours is a European tour operator based in Brisbane, Australia. Albatross Tours has been designing, creating and operating European escorted tours for Australians and New Zealanders since 1995. Offering longer stays in each destination, small group sizes and genuine inclusions, Albatross tours are jam packed with included excursions, entrances and feature dinners.

View Europe & UK Summer Tours

There is a magical winter wonderland out there waiting for you, filled with 'bucket list' experiences, amazing adventures and bursting with heart-warming festivities. Learn more about our European Christmas, New Year and Northern Lights tours

View European Festive Tours

As part of The Albatross Group the company manage in excess of 5,000 tour groups in Europe every year.

Albatross Tours - Come share our love of Europe

Written by the company

European tours designed especially for you
We offer unique European tour itineraries designed to suit the travel needs of you - Australians and New Zealanders, who travel halfway across the world, seeking a more authentic European travel experience.
Enjoy our relaxed, longer stays
Enjoy a leisurely and more sensible pace with 2, 3, 4 and even 5 night stays in each captivating city or region.
Exceptional value with no hidden extras
We guarantee there are NO ‘optional’ activity costs – even your ‘end of tour’ tips are included. View the outstanding value inclusions in each of our itineraries.
See more, experience more
Packed with fabulous local dining, high quality excursions, authentic activities and unique experiences - and they are all included!
'My Time' guaranteed
Your days are easier. With our sensible and leisurely pace, we guarantee your ‘My Time’ so you can relax and truly enjoy the destinations you have travelled so far to see.
Stay in unique accommodation
Stay in first class, character style accommodation in superb locations… maybe historic mansions, centuries old castles, palaces or beautiful chalet style hotels.
Experience you can trust
With 31 years of experience in successfully creating and operating market leading European tours, you know you are in safe hands.

Book your Europe/UK Summer or Festive Tour for 2026 or 2027!

Book with confidence!

Book with confidence!
If you book and deposit on any of our tours, as long as there are 15 or more people travelling, our designated group departure, is guaranteed to travel, just look for the green tick next to your preferred departure date. For more information, download our digital brochure

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

979 reviews

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4.5

All reviews

(979)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

The Bohemian Christmas Market tour was…

The Bohemian Christmas Market tour was an excellent way to kick off the Christmas season. It was a perfect balance of the history of each city and an authentic Christmas market experience. Lead by our Tour manager- Helen, whose ability to effectively organise all the different aspects of our tour, along with a variety of allergies and liaise with the local tour guides, was outstanding. Helen always ensured every member of our group was organised and oriented in each town before leaving us to explore on our own. This attention to detail was greatly appreciated and her genuine care for our group was obvious. Our driver Josip skillfully manoeuvred the bus through the narrow streets and ensured all our luggage and bags were well taken care of.
The tour itself was fabulous. The day spent exploring Berlin and Potsdam with the stop at Sansoucci Palace could have been done over two days as we were left wanting more time to explore Potsdam. Our experience with the local tour guides was generally positive. We were lucky to have guides who were willing to share their personal experiences and insights to historical events that we have only heard about in history books. The “my time” day in Prague was a much needed day and a bonus to explore- no one on the tour did the same thing but we all saw what we wanted to.

Overall I highly recommend this tour and am grateful to Albatross, Helen and Josip for such a wonderful experience!

16 December 2024
Unprompted review
Rated 4 out of 5 stars

SPAIN & PORTUGAL

Overall, the tour was good. The tour leader was very knowledgeable and personable. The bus driver was very good as were the local tour guides. Believe that the tour could have been a couple of days shorter. There needs to be more upfront communication as to the amount of walking required by participants, especially given the age group and the amount of hills and cobblestones/stone streets. Some participants struggled.
The wine tasting at Aveleda Estate was less than satisfactory. We spent more time walking around a garden than wine tasting, and the wine/cheese tasting was extremely sparse. Perhaps this could be avoided in the future.
Laundry facilities were at a minimal. Hotel charges were exhorbitant and there was not always sufficient time to wash and dry clothes before proceeding to the next town/hotel. Towards the end of the tour, the tour guide arranged a bulk laundry deal which was welcomed by everyone. Maybe this could be incorporated in future tours at different locations. This service was excellent value for money.

17 September 2024
Rated 3 out of 5 stars

In a word disappointed

In a word disappointed. Albatross promotes small group, my time, 4 to 5 star accommodation but our actual experience was really same as lots of other tour companies doing exactly the same hotels sites etc. Some of the accommodation issued per room by a sort of ballot means some people get the best, others in the same group experience 2 star at exactly the same place (Trulio houses an example). A designated boat cruise was cancelled when we arrived to board and we travelled an hour to get there, as a tour person all of us knowing it would not go due to weather. Why put us through this and then leave us at an Italian port too early for any facilities to be open. No plan B no option no compensation. Further 26 people is not exactly "small"group and the bus uncomfortable especially on a 7 hour trip in one day. Not value for money at all sadly and there was a definite feeling of the same amongst at least 50% of the tour. In saying all of the above we did get to experience some wonderful places Mt Etna as an example BUT you could not move in any of the places travelled without thousands of people and tours trying to see and do exactly the same. The people you do deal with in Australia regarding booking or any question are lovely.

11 September 2024
Unprompted review
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Reply from Albatross Tours

Dear Jo Lo,
Thank you for taking my call and sharing your detailed and constructive feedback with me at this busy time of year! We really value the opportunity to learn more about all those extra details in depth, directly from our guests, so we can look to improve our tour experiences in the future, where possible. I am pleased to hear that you still had some highlights to take home with you like your time in Matera and Marsala.

Matt
Customer Service & Sales Leader
Albatross Tours

Rated 3 out of 5 stars

Hotels to far from centre of towns

Hotels to far from centre of towns, except for Bublin. Hotels were very good. Not enough meals provided, good to experience some meals by oneself. Our tour guide was 5 out of 10. Went on the Italian Grande 2 year early and rate that 9 out of 10.

19 August 2024
Albatross Tours logo

Reply from Albatross Tours

Dear Gloria,
Thank you for your feedback. We're glad you enjoyed our hotels, especially in Dublin. We note your concerns about hotel locations and meal provisions and will consider these for future tours.
We regret that our tour guide didn't meet expectations this time and appreciate your comparison to the Italian Grande tour. Your insights are valuable for our improvement, and we consider all feedback.
We hope to welcome you back soon and provide an even better experience.
Best regards,
Matt & the Albatross Tours Team

Rated 5 out of 5 stars

Italian Alternativo from Venice to Rome by less traveled routes

Our bus trip (Italian Alternativo) from Venice to Rome, tracked south giving us frequent views of the Adriatic Sea. Aspects which appealed to us were:
* the programme was designed to limit our exposure to the "tourist crush" found in many cities;
* an effort was made to stay in our hotels for a longer duration (rather than 'over nighters' ) and while radiating from there to an assortment of interesting attractions and novel places;
*there was a good balance between a planned activity and free time;
* in addition, there were a few special dinners in unique places, the memory of which will last forever; and lastly,
*our Tour Guide was knowledgeable, helpful (especially in recommending suitable places to eat & see) and kept the group to the timetable for everyone's benefit.
Good memories

3 September 2024
Rated 3 out of 5 stars

Value for money in doubt but had a good time

Pace was good. Guide & driver was exceptional. Seville hotel was terrible. I think Albatross tour designers should visit proposed accommodation. It was too far out of town, adding to costs. At the price we pay for the holiday we expect top 4-5 stars. Some days we got in too late.
This is our second Albatross tour but for the price we are not sure we got value for money.

19 September 2024
Albatross Tours logo

Reply from Albatross Tours

Hello Mark,
Thank you for your feedback. We're pleased to hear you enjoyed the tour's pace and found our guide and driver exceptional.
Your comments about the Seville hotel and its location are noted, and our tour designers review all feedback to identify where improvements can be made. We also appreciate your insights on the schedule and value for money, which can help us enhance our offerings.
Thank you for choosing Albatross Tours again. We hope to welcome you on another tour soon and provide an even better experience.
Best regards,
Matt & the Albatross Tours Team

Rated 5 out of 5 stars

Grande Tour of Italy

I had to start the tour with a foot feature that was almost recovered, and as the tour was quite action packed, I was a bit nervous how I would go. My tour guide Helen made sure I was ok at all times and with the Italian hospitality I was able to hop on and off the boats (and gondola) with ease. We had a free day in Tuscany and Helen booked us into a great restaurant in the town square that was full of atmosphere as a festa was in full progress. It was a memorable night out.
Our bus driver Andrea made us feel safe on the road (and driving through the mountains). He was very professional.
We had a great time considering I was in recovery, the tour exceeded my expectations.

28 August 2024
Rated 5 out of 5 stars

Wonderful experience

You could not fault the organisation by our Tour Guide on the Italian Grande Tour I was on in August/September this year. The Hotels, tours and meals were all first class.
It was also lovely to stay in the smaller towns away from the major tourist centres.
I would highly recommend this tour.

28 August 2024
Rated 5 out of 5 stars

Our guide Gian-Franco

Our guide Gian-Franco, ably assisted by our wonderful bus-driver Paolo, helped to make the Italian Grande trip a wonderfully memorable experience. Just a lovely mix of unmissable cities like Florence and Venice, combined with some less well-known, smaller charming towns like Macugnaga and Lucca. My daughter and I will never forget the beautiful and historic places we visited, the amazing food we ate and the terrific people we met! Thank you Albatross!

11 September 2024
Rated 5 out of 5 stars

Albatross always deliver

Albatross always deliver, from unique experiences or lunches to genuine one of a kind boutique accommodation. From staying at the luxurious Alhambra Palace Hotel to a magnificent lunch at a port winery, and with no added extras.

3 September 2024
Rated 4 out of 5 stars

Karen was a wonderful guide

Karen was a wonderful guide, very knowledgeable & so easy to get along with, took care to ensure everyone was looked after.
I did feel there were times we didn’t get enough time in a place for example St. Paul de Vaunce, whilst we were in Nice

8 September 2024

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