When I reported a poor finish on the button holes of the dress I bought customer service were quick to make contact and very helpful. As I really liked the material and style of the dress, and it was... See more
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See what reviewers are saying
I was disappointed by the quality of the clothes, the service was fine otherwise. This is fast fashion at high prices. I ordered two pairs of culottes, the black ones had a really low rise compared... See more
I returned an item last year and opted for a voucher refund - I have since struggled to find anything I wanted to buy. In an attempt to use the voucher before the expiration date I ordered two dresses... See more
I already have these gorgeous culottes in white, navy and animal print. Just took delivery of the newest colour and absolutely love them. So versatile, I wore them all last summer and managed to smug... See more
Contact info
115 Coventry Road, E2 6GG, London, United Kingdom
- +442038087000
- help@albaray.co.uk
- albaray.co.uk
2.8
Average
64 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Problems with returns
There seems to be an issue with returns. The website says, Please allow up to 5 working days from return for the order to get to us and a further 2-3 days for us to process the return and send you an email. My parcel was received by them on 4th August according to tracking (2 days after posting) but they still can't tell me when the refund will be processed and replies to emails are generic or can't give any information other than we'll chase it with the warehouse. I've received no emails from them except when I've got in touch. Also the recommended contact email on the site goes to a blank page when you click on it. This was my first time shopping with Albaray and I won't repeat it.
15 August 2023
Unprompted review
Reply from Albaray
So sorry to hear the issues experienced when returning your order and thank you for your feedback – we really appreciate it. We're positive this has been resolved by now, however do get in touch with us on help@albaray.co.uk (with your order number and email address you used to place the order) if there's anything else we can do to put things right.
Also, deepest apologies for the huge delay in responding – Trustpilot isn't our chosen review platform to send feedback requests from and so its not monitored as regularly.
Team Albaray
Amazing service
Amazing service. I’ve had 2 orders from them, unfortunately the first one was around Christmas time and my parcel went missing (no fault on their part), I very quickly received a refund and discount code to use on my next purchase. My second order arrived very quickly and the items are very good quality. Would highly recommend
1 January 2023
Unprompted review
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