Alaya's customer service is second to none! I want to try a new product. I always research the product against what's available. Alaya ALWAYS comes out as the Cleanest product while maintaining a v... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer service the best . I had a problem of them billing me twice after receiving my confirmation invoice by email. I sent them a email, within 30 mins .I got a refund. It was probably a clitc... See more
Oddly enough I found this off a social media add. I love Jillian Micheals and she reps for them...so I figured I would try. I use the Multi Collagen and the Creatine. Both products have made a noticea... See more
Company replied
I have been using the Multi Collagen unflavored powder by Alaya Naturals for over a year now! Since I made the switch (from another brand), I feel and see the difference ~ in my complexion, my nails,... See more
Company replied
Company details
Written by the company
Alaya Naturals is a premium wellness brand focused on quality, transparency, and evidence-based formulations designed to support everyday health. Founded by a wellness entrepreneur who set out to create the supplements she couldn’t find herself, Alaya was built on a simple belief: integrity should guide every formula, from sourcing to final production. Today, Alaya has proudly served over 700,000 customers, earning trust by prioritizing ingredient quality, meaningful dosages, and bioavailable forms the body can recognize and use. Our product line includes Multi Collagen, Advanced Synbiotic, Micronized Creatine, Joint Support, Metabolism Plus, Daily Essentials, and more, all designed to integrate seamlessly into real-life routines. We focus on research-backed ingredients and avoid unnecessary fillers or trend-driven additions that don’t serve a clear purpose. Every product is manufactured in cGMP-certified facilities and third-party tested to help ensure quality, consistency, and transparency. Beyond formulation, we believe the customer experience matters. We strive to provide responsive support, clear communication, flexible subscription options, and a seamless ordering process. Our goal is to make it easier for people to feel confident in the supplements they choose. At Alaya, we believe wellness should be thoughtful, practical, and rooted in integrity — because quality should never be an afterthought.
Contact info
Miami, United States
- help@alayanaturals.com
- alayanaturals.com
4.8
Excellent
555 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product
I trust this company! Their multi collagen is really helping. I’m going to be 70 this year and feel quite a bit younger. Thank you!
19 March 2026
Reply from Alaya Naturals
Michal, turning 70 is worth celebrating! Thank you for trusting Alaya and our products. It's something we never take for granted.
Reply from Alaya Naturals
Rena, so glad you're happy with Alaya Naturals! Thank you for the review.
I appreciate the ease with which I can…
I appreciate the ease with which I can adjust my subscription. The communication when I have a pending order is good, too. The product yields positive, identifiable results!
5 April 2026
Reply from Alaya Naturals
Easy subscription adjustments and clear communication on pending orders. That is every piece of the experience working together. Thank you for noticing!
Reply from Alaya Naturals
Fran, fast delivery and excitement to try something new from our line is great to hear. We think you are going to love the convenience of the Alaya Naturals Multi Collagen Capsules. Let us know what you think!
Reply from Alaya Naturals
Great product and great customer service. That is the full Alaya experience. Thank you!
I love the multi collegen and would…
I love the multi collegen and would highly recommend it. I tried other brands & this is superior. Fast shipping too!
5 April 2026
Reply from Alaya Naturals
Trying other brands and coming back to say ours is superior is the ultimate compliment. Fast shipping just seals the deal. Thank you for recommending us!
Reply from Alaya Naturals
Deborah, we're glad to hear you're on your second jar! Thank you for sticking with us.
Im really happy so far with the quality
Im really happy so far with my experience. I started taking their collagen and I feel that it is a high quality vitamin. I'm happy with how I feel as well.
31 March 2026
Unprompted review
Reply from Alaya Naturals
Ingrid, so glad you're happy with the quality. Thank you for sharing your experience!
Great products and company
I have been using the collagen and biotin for years from Alaya. Great products that don’t have a bunch of fillers. Love the auto ship option. My products always arrive on time. They give a nice discount to new customers and also for referrals.
1 April 2026
Reply from Alaya Naturals
Years of using our collagen, reliable auto ship, on-time delivery, and great discounts for new customers and referrals. You covered everything that makes Alaya Naturals special. Thank you for your long-term loyalty!
Reply from Alaya Naturals
Thomas, quick responses are the standard our team holds themselves to. Thank you!
Great customer service.
3 April 2026
Reply from Alaya Naturals
Sylvia, great customer service is something our team works hard to deliver on every interaction. Thank you!
Customer service was very good/quick
Customer service was very good/quick. I did not receive my discount for a review I did, which is why the 4 stars.
They were on the ball though and came thru within a few hrs…
Will definitely be using the products for the foreseeable future.
9 April 2026
Reply from Alaya Naturals
Susan, we are glad our team was able to get that sorted out quickly for you! Just to clarify for anyone reading, we offer a discount code when customers leave a product review for use on our website through a separate review platform. That is different from Trustpilot, which does not have a discount attached to it. We are happy you are sticking with us and appreciate you taking the time to share your experience!
Easy access
Easy access, quick checkout. Use of coupon, helpful. Will continue using this company.
9 April 2026
Reply from Alaya Naturals
Shelia, easy access, quick checkout, and helpful coupons. We want every part of the experience to be smooth. Glad you are continuing with us!
The products are sensational
The products are sensational! The ordering process is simple, and the shipping is righton time. I reccomend Alaya to all my friends.
8 April 2026
Reply from Alaya Naturals
Victor, great products, simple ordering, and on-time shipping. And recommending us to all your friends? That is the highest compliment we could ask for. Thank you!
Great
Been using the collagen for about a year and seems to be helping. My nails are much stronger. I like that shipping is always quick after ordering.
1 April 2026
Reply from Alaya Naturals
Melinda, quick shipping after every order is the kind of consistency that keeps customers coming back. Thank you for sticking with our collagen!
Reply from Alaya Naturals
Melody, good communication, quick delivery, and a product that lives up to its promises. That is exactly the experience we aim for at Alaya Naturals. Thank you!
Peace of mind
My experience has been great ! I never have to worry about running out of my product. My shipment is always on time without me having to call. I get a text with an update for my delivery!!! Perfect communication!
1 April 2026
Reply from Alaya Naturals
Bonnie, never having to worry about running out, on-time shipments, and text updates with delivery status. That is the kind of peace of mind our subscription is built to provide. Perfect communication is a high bar and we are thrilled we are meeting it for you!
Great follow through and quality collagen
Shipping problems were quickly addressed and made right. They made sure I didn't run out and fixed the delays by making sure I had my collagen the next day. The collagen is my favorite product.
19 March 2026
Unprompted review
Reply from Alaya Naturals
Shannan, we are so glad our customer service team was able to jump on the shipping issues quickly and make sure you had your collagen the next day. Hearing you call it your favorite product after everything you went through makes this resolution even more meaningful. Thank you for giving us the chance to make it right!
I love this company
I love this company! Their products are high quality and affordable. They give you enough time to change your order if needed and it’s very easy to do so. Highly recommend this company!
30 March 2026
Reply from Alaya Naturals
Trina, high quality, affordable, flexible subscription management, and easy to adjust. That is everything we want Alaya Naturals to be. Thank you for the recommendation!
Reply from Alaya Naturals
Lulu, joints that don't ache and delivery in just a few days, that's exactly what we love to hear! Our fulfillment team works hard to get your order to you fast, and we're so glad you're feeling the difference. Thank you for being part of the Alaya community!
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