Alarm Expert Scotland Reviews 13

TrustScore 2 out of 5

2.0

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Company details

  1. Security Equipment Store

Written by the company

Alarm Expert Scotland - A Family business for over 30 years now its second generation of ownership. We Supply & Install Alarm Systems, Repair Alarm Systems and offer Service & Maintenance packages on Alarm Systems throughout the whole of Scotland We specialise in Wireless Alarm Installations with system starting from £375 with full 12 months parts and labour warranty. Residential and Commercial Alarm Systems We also offer CCTV Installation & Maintenance, Security Lighting & Access Control Systems. Annual Service plans start from only £9.99 per month and Repair / Maintenance plans start from only £19.99 per month. Learn more today how Alarm Expert Scotland, can save you money and protect your property.


Contact info

2.0

Poor

TrustScore 2 out of 5

13 reviews

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Rated 1 out of 5 stars

unresponsive and rude!

I emailed the "info@" email address and asked if they could help with an issue; no response. I emailed the other email addresses; no response. I found a "query" pop up on the site and sent my query; no response.
Even if they don't want my job they could have the courtesy to let me know. I see lots of positive responses on here for them, but my experience was totally negative

15 November 2023
Unprompted review
Rated 5 out of 5 stars

Alarm expert provided an excellent…

Alarm expert provided an excellent service and fixed our alarm at a time which was timely and convenient to us and had been beeping incessantly following a battery change. No youtube videos could help. Friendly efficient and courteous service at a reasonable price.

2 December 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

Robbie is first class. I contacted him directly for assistance and he came out to see me the same day and helped me deal with the insurance company responsible for payment. He went above and beyond to help and as a female dealing with him directly he ensured I understood everything in relation to my system and did not at any point attempt to fob me off or misell me anything.
Excellent service and greatly appreciate his service and him being prepared to install on a sunday so I didnt have to miss work.
Thanks again

6 October 2019
Unprompted review
Rated 5 out of 5 stars

Used Alarm Expert to install Ring…

Used Alarm Expert to install Ring Doorbell. Fantastic service from first phone call inquiry to install. Robbie the engineer that carried out the work was a true gent and guided myself and my wife through the user manual.

Thanks again would definitely recommend the service

Craig

13 September 2019
Unprompted review
Rated 5 out of 5 stars

Quick and Excellent Service

Alarm System Scotland restored the power to our alarm system and gave us a detailed explanation on how it works since we just moved in recently so the system was new to us. They were extremely helpful and we would recommend them to anyone needing their alarm fixed quickly.

9 August 2019
Unprompted review
Rated 5 out of 5 stars

Alarm Battery Issue - Resolved Quickly.

After moving into our new home we found the battery on the mains panel was creating an issue - Alarm Expert Scotland, visited and changed this over for us. Only cost £90 and the communication were very good.

AlarmFast who has been taken over by Chubb now that installed the system wanted £110 Call out charge plus £40 for the battery - So we managed to save £60 using Alarm Expert Scotland.

31 July 2019
Unprompted review
Rated 5 out of 5 stars

Excellent communication

Excellent communication. Explained everything and job was completed quickly with out any problems. Would recommend

15 July 2019
Unprompted review
Alarm Expert Scotland logo

Reply from Alarm Expert Scotland

Thanks David,

We appreciate your custom and look forward to working with your wife’s business in the future.

Regards,

Alarm Expert Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 1 out of 5 stars

Still awaiting quote after 4 months

Good communication initially with but, after 4 months I am still waiting for a quote

11 July 2019
Unprompted review
Alarm Expert Scotland logo

Reply from Alarm Expert Scotland

Hi Stuart,

You have been sent a quote, I am not sure if you just didn’t receive or not happy with our price but you have been sent a quote.

Regards

Alarm Expert Team

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