AKNZ Reviews 

97
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant problems with their orders, often stating that items never arrived or were incorrect. People also found it nearly impossible to contact the company, with emails and phone calls frequently going unanswered. Furthermore, numerous consumers struggled to obtain refunds for unfulfilled orders or incorrect items. Conversely, a small portion of people felt satisfied with the delivery service, noting that some orders arrived quickly and on time. Some customers also mentioned being pleased with the product quality and packaging when their items did arrive.

What people talk about most

Order

Users describe significant dissatisfaction with their orders, frequently citing issues such as items not... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting significant delays despite paying for... See more

Product

Clients share ambiguous opinions on product, with some customers expressing satisfaction with their... See more

Customer communications

Reviewers consistently express frustration with the lack of contact from the company, reporting that attempts... See more

Refund

Customers consistently note negative experiences with refund processes, with many reporting significant... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Must admit that after reading the reviews, I became very concerned about my order, wishing I had read the reviews first. I paid for next day delivery, it didn’t arrive. No they don’t answer email... See more

Rated 3 out of 5 stars

Put in an order 29 Oct for a next day delivery. Order acknowledged but no delivery on 30 or 31. Sent an email enquiry but received no response. However, AKNZ did send notification of imminent collecti... See more

Company replied

Rated 3 out of 5 stars

Placed an order for a kettle. According to AKNZ’s website, orders are processed within 1-2 business days. 4 days later and no information. I have contacted them - they promise to respond within 24 h... See more

Rated 3 out of 5 stars

Unfortunately the next day delivery turned into a 3 day delivery. Other than that no problems at all

Company replied



Contact info

2.5

Poor

TrustScore 2.5 out of 5

97 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(97)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Would say zero stars if that was…

Would say zero stars if that was possible
Do not think this company are trading any more!
Ordered lights which have not arrived
All correspondence to them has been ignored and their phone is constantly engaged
Would not recommend
My reimbursement of money is now in the hands of my credit card company

2 September 2025
Unprompted review
Rated 1 out of 5 stars

Why is this government allowing this…

Why is this government allowing this company to get away with robbing the British people like this this company are scamming and robbing customers there must be a law to stop this kind of thuggery theft from happening how can we the people who have been scammed robbed treated very badly get this company jailed

18 September 2025
Unprompted review
Rated 1 out of 5 stars

No Communication, No Delivery, No Trust

I ordered three jars of Manuka honey and never received any dispatch update. I emailed the seller four days later, but got no reply. Waited another four days—still nothing. In the end, I had to open a dispute with PayPal. Extremely disappointing experience. This is a seller to avoid at all costs.

14 September 2025
Unprompted review
Rated 1 out of 5 stars

Rouge company

Wrong order sent, not answering the phone seems to be disconnected or not genuine?
Tried to return item immediately and a refund no response to many emails but still taking orders???
The only option left is to try through the credit card company.
I wish I had read trustpilot first as they seem a scam company.

27 August 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company like the plague

Avoid this company like the plague.
I ordered a bread bin online for next day delivery which they acknowledged.

I've heard nothing since despite my attempts to phone (permanantly engaged), email and use their online contacts, none of which they respond to.

10 September 2025
Unprompted review
Rated 1 out of 5 stars

SHAME ON YOU AKNZ

What can I say that hasn't been said previously. By ordering anything from this company, you may as well throw your money out of the window. Product never arrives and there's no communication. Shame on these people. May karma catch up with them, it usually does.

18 September 2025
Unprompted review
Rated 1 out of 5 stars

Scam site

Scam site, products don't arrive and no communication from AKNZ.

12 September 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY - They are fraudulent scammers & have scammed my elderly father out of £350. No TV ever arrived & ZERO comms from the company. How they are still allowed to trade or advertise is beyond me. Never answer any calls or emails & ALL social media pages are ‘comment free’. Trading standards have been informed & the PayPal fraud team

12 September 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this Scam Company!!!

We have placed an order with this Scam Company one month back. We have never received the order and couldn't get in touch with Customer Service to solve the issue. There is a phone number which is never available and they never replied to our emails. After one month we received an email saying that the refund has been processed, but that never happened. We are looking to get this to the Small Claim Court attention. Avoid at any costs!!!

5 September 2025
Unprompted review
Rated 1 out of 5 stars

UNPROFESSIONAL

Update from last week. Still no goods or communication, raised dispute with credit card company and refund now in progress. The company look professional, they are anything but. DO NOT USE

27 August 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Order 3274

Ordered samsung monitor (£350) with next day delivery. Confirmation email received but nothing else. 1 week later, no item and no communication. No reply to emails and no one answering the phone. Now having to go through my bank for a refund. Please don't make my mistake and use this company.

24 August 2025
Unprompted review
Rated 1 out of 5 stars

Delivery Date Missed and Still not delivered 14 days later

Delivery was due 2-3 days after placing my order on 14th Aug. 27th today and still no update. I’ve emailed them twice and despite saying they will respond in 24 hours, still heard nothing.

It’s worth paying a few pounds extra and going to a reputable company.

Will now go through credit card provider for a refund. Very disappointed.

27 August 2025
Unprompted review
Rated 1 out of 5 stars

Don't order from this place

Placed an order and after 2 weeks I hadn't heard anything despite me contacting them via their website. It was only after I raised a Paypal case that they replied to my message and sent the order out. Then when it arrived it wasn't what I ordered. I decided to write it off rather than try and deal with a return that will no doubt be another nightmare. Avoid at all costs.

26 August 2025
Unprompted review
Rated 1 out of 5 stars

Order not delivered, company impossible to contact

The order was supposed to be dispatched in 1-2 working days. It was placed on the 13th of August (order 3220), as of August the 21th, no news from the company, and of course no delivery.
I sent an email on the 19th, and contacted them directly on their website. They promised to reply every enquiry within 24 hours, and again, as of the 21th, no reply of any sort. I wish I could cancel the order, but even that is probably going to be problematic, since they don't reply to you!
Truly shameful, of course I will avoid in the future, I am now trying to recover at least my money. Surprising they are still in business with all these negative reviews all pointing at the same level of unreliability.

13 August 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID

Placed an order almost two weeks ago on a 2-3 day delivery. Nothing arrived. Company does not respond to emails or phone calls . AVOID AVOID AVOID

8 August 2025
Unprompted review
Rated 1 out of 5 stars

Very Dissapointed

I have had to resort to writing this review in the hope you will make contact with me. I have emailed and phoned numerous times regarding my order 3223, without any success. I appreciate you may be a newish small company trying to do your best in not so good times, but simply ignoring all calls and emails is really the worst you can do for any of your customers.
I realise stock could be an issue? but be honest with me, let me know to expect later than the 2 days you quote, or refund as any reputable company would do if they could not supply.I paid in earnest £24.57 for my order, I would now expect you to honour your contract with me by either supplying the order or refunding back onto my card within 1 week. After which time I will be contacting my card issuer to progress the refund. I should have read Trust pilot before I placed the order with yourselves, my mistake, after reading so many instances of my exact situation. Please,
Please, try and make things good by simply being honest, Truthful and with some integrity

14 August 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this company

DO NOT USED.
Ordered two bottles of avocado oil £16 per bottle which was delivered by DPD one or both bottles were broken with oil spilling on van floor, assisted driver clean up mess and refused to accept package. He left then I received a text saying customer not home. I promptly call their head office to complain as this was not true, they were not helpful in any way a referred me to AKMZ I have emailed them several times with photos attached tried calling leaving messages and used their contact page, to date they have not bothered to reply refund or replace.
I had hoped that I wouldn’t have to go down this route but they have left me no choice being out of pocket by £32.
There are other options I will use to recoup my money, for now I thought it best to warn others not to use this company for anything.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Bought a small item on Monday

Bought a small item on Monday. They were delivered fast by DPD by Thursday. Packaged very well. Order process and dispatch was communicated every step of the way by email. Thanks

14 August 2025
Unprompted review

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