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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the quick withdrawal process and the quality of customer service, often noting fast responses and helpfulness. Many also find the game selection to be good, with some enjoying the variety of slots and the frequent activation of bonus features. However, some people were dissatisfied with the website's performance, mentioning occasional lag. A significant number of reviewers also expressed concerns about the fairness of the games, particularly slots, and reported issues with account closures and refusal to pay out winnings.

What people talk about most

Website

Reviewers highlight ambiguous aspects of the website. Many customers express strong dissatisfaction, citing... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers praise the customer service as... See more

Product

Customers had ambiguous experiences with product. Many reviewers expressed dissatisfaction, citing issues... See more

Payment

People report varied experiences with payment. Many customers praise rapid payouts, with some receiving funds... See more

Price

Clients share ambiguous opinions on price. Many reviewers express dissatisfaction, citing hidden charges,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am recently new to ak bets ( about a week in ) bet mainly on sports and occasionally blackjack. Excellant withdrawel procedure as many have said. Loving the big prices option with better odds. Speed... See more

Company replied

Rated 4 out of 5 stars

In what is a swamped marketplace AK Bets are as good as you are going to get when it comes to Sports betting. They will lay a 4 figure bet and win, lose or draw you are rewarded with bonus bets. In my... See more

Company replied

Rated 2 out of 5 stars

This is a relatively new site lacking strong finance. They have smartly linked up with a golf medium named ‘the sweet spot’ which is highly regarded by golf punters following the expertise of Steve Pa... See more

Company replied

Rated 5 out of 5 stars

Was skeptical at first because it would let me deposit a couple of quid when I had loose odds in my bank. Had a little blast and got lucky and got a little win. Tested the waters with a withdrawal and... See more

Company replied


Company details

  1. Gambling Service

Written by the company

Online Bookmaker in the UK & Ireland available @ AKBETS.BET. Known for Big Prices & Big Rewards. Download The App.


Contact info

3.0

Average

TrustScore 3 out of 5

231 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Using AK BETS for a few months now

Using AK BETS for a few months now, great markets, competitive odds, fast withdrawals, although I done Mastercard for my withdrawal payment this time which takes a few days (not an issue), I’m sure this ‘smaller’ bookmaker will be competing with the big ones in the near future! Happy Punter :)

24 February 2024
Unprompted review
AK BETS logo

Reply from AK BETS

Really appreciate the review and hope you continue to enjoy using the site/app Stephen.

Please login to see how this has been actioned on your account.

Rated 4 out of 5 stars

Hi everyone

I made withdraw but my account is suspended so do I still receive my money

20 February 2024
Unprompted review
AK BETS logo

Reply from AK BETS

All responses should be fairly quick.
Will need more information here to assist you.

Response to Edit: you keep changing this review to a new question. This is TrustPilot not Customer Services.

Customerservices@akbets.bet will be able to assist you as will the Trader Chat function on the website. Again we do not know your name or account number based on this review so cannot assist you here.

Rated 5 out of 5 stars

Decent site decent slots

Decent site decent slots
Waiting for my withdrawal but affected because of weekend. Customer support really good. Only been a member a few weeks but so far so good…..update 20/02/24… withdrawal landed. Thank you

17 February 2024
Unprompted review
AK BETS logo

Reply from AK BETS

Thank you for this review.
Lots of improvements coming in the next few weeks also.

Rated 5 out of 5 stars

Great site has a wide market for…

Great site has a wide market for everything, just waiting on a withdrawal but it says up to 5 days and theres no rush so all in all its a good site id recommend.

19 February 2024
Unprompted review
AK BETS logo

Reply from AK BETS

Appreciate the kind review.
Withdrawals do say up to 5 days but 100% won't be that long. That's a catch all timeline.
Depending on amount some are same day.
Jump on Trader Chat if you need anything specifically and the team will be able to provide more info.

Rated 1 out of 5 stars

THIS SITE IS ALIE

THIS SITE IS ALIE . It’s more than obvious if you look at the the previous reviews . I have been trying to withdraw for 5 months now . They are connected to Ninewin.com and Goldenbet . They trick you into thinking these are real gambling sites . They also pay people to flood out the bad reviews on here . YOU NEED TO GET A PROPER JOB CONNING PEOPLE AND RESPONDING IS NOT GONNA HELP YOUR SITUATION. Anyway I have reported them all to fraudteam . They are growing and using disguised applications and fake adds to draw you in .
AK Bets by your repsonse below you are a lie . You are conning people out of their pockets and u will be stopped

19 February 2024
Unprompted review
AK BETS logo

Reply from AK BETS

Googles 'Alie'. Nope ... us neither.

Think you may be slightly confused here.

We haven't heard of NineWin or Goldenbet.
Both of these sites appear to be licensed outside of the UK & Ireland so we would agree with you not to use them.

All withdrawals processed in 1-2 days maximum here. More than welcome to give us a try as it's obvious you don't currently have an account.

Rated 1 out of 5 stars

AKBETS customer services HORRENDOUS!!!

Joined AKBETS few weeks back. Running at quite a decent profit due to a large win on one of their slots

Everything is fine until you have an issue then you have an issue 😁

No telephone number for customer services should have raised alarm bells for me but then I find out there is no live chat either!!

They can only be contacted by email and it’s takes forever for them to respond if they respond at all

I wouldn’t actually call it customer services it’s so bad

I spend upto and over 10 mins trying to place in play bets as their ‘accept prices’ just constantly lags

They offer no best odds guaranteed on horse racing and their favourites on most markets are mostly always shorter than the bigger bookmakers

Their markets in international horse racing is limited, there is no in match time on the odds market(very limited pic and time when you click on selection though)

Majority of their slots are older ones and ‘money takers’ although they do have some decent ones with decent RTP to be fair

In the interests of balance and fairness, their withdrawals are really quick and their bonuses are excellent, always have decent sized free bets every other day

To summarise, the customer services need to drastically improve and they need to be offering a far better in game site than they have currently

*UPDATE

I sent an email asking why their in app bet placement is so slow and s*#t. Then a few minutes later my account was suspended with no correspondence or reply

I have sent several emails for an explanation but still no reply

I have a balance of over £409 aswell as live bets yet they suspend my account and give no reason nor explanation

I will be thinking twice about betting with AKBETS in the future

17 February 2024
Unprompted review
AK BETS logo

Reply from AK BETS

Good morning Scott,

You did win on our Slots. Congratulations. That money was returned to your registered payment method.

Given we have both a phone number and a Trader Chat function (it's literally the box between your current balance and the My Account button) I'm afraid you got this bit wrong.

Thank you for the comments on our offering. It will be enhanced this week actually with 20 new Casino providers joining our site. The bonuses and withdrawal times are excellent we agree.

The reason Customer Services didn't respond to you was you sent around 40 foul-mouthed emails in the middle of the night. It is on this basis your account has been closed for abusive language.

Have a lovely day.

Rated 5 out of 5 stars

Excellent site

Excellent site, only downside is they don’t offer a sign up offer, but I’ve used it for a couple of bets, withdrawal’s are quick but could be faster like other sites such as 365 and William Hill, but I’m sure that’s a work in progress

Odds seem fair, will definitely stay around for a while

9 February 2024
Unprompted review
AK BETS logo

Reply from AK BETS

Good afternoon Andrew, appreciate the 5-star review.

Withdrawal times are still fairly quick but improvements being made to have them rapid by end of March.

Sign-up offer we don't have as standard
Please login to see how this has been actioned on your account.

Good luck on the site.

Rated 4 out of 5 stars

Great site fast withdrawals good lay…

Great site fast withdrawals good lay out easy to work casino bonus are not allways great but that's the same evryware keep up the good work would be 5 star but like say bonuses on slots are not great keep up the good work

10 February 2024
Unprompted review
AK BETS logo

Reply from AK BETS

Hi Avayah (apologies I can't find your account), we are revamping our Casino/Slots offering in the next 6-8 weeks so the bonuses will be much better in both application and generosity.

Appreciate the kind review in general and delighted you are enjoying the website/app.

Rated 5 out of 5 stars

Only joined yesterday

Only joined yesterday, had a small win and it’s in my bank already. Don’t listen to the bad reviews as it’s people who can’t take losing or scammers. Would recommend 100%

9 February 2024
Unprompted review
AK BETS logo

Reply from AK BETS

Well done Connor.
Thank you for the kind review.

Please login to see how this has been actioned on your account.
Best of luck using the website/app.

Rated 5 out of 5 stars

Want to add more stats but very…

Want to add more stars but very disappointed by the time it takes to withdraw to my Mastercard. It is my first withdrawal so I will edit in future depending on how quickly I receive my withdrawal- I hope don’t get a reply saying “we have processed the withdrawal on our end and it’s up to you bank now” because I have just this moment withdrawn 600 from bet365 and it came to my account in seconds. Every other bookie I use pays out almost instantly. It’s been nearly 2 days now for me. I withdrew 2300£.

Otherwise the site is good, clean layout- nice limits. Speak to trader option. General good. But again: in this day and age withdrawals shouldn’t be taking more than 6 hours when other bookies are usually instant. Putting me off playing again.

UPDATE.

thanks for the response guys. Received my money within 48 hours and will become part of the faster withdrawals, very happy, great site.

7 February 2024
Unprompted review
AK BETS logo

Reply from AK BETS

Good evening J G,

First of all we are delighted you like the website. A lot of work gone into it so thanks for that.

Re: Mastercard withdrawals we actually agree with you. 2-3 working days (it's shorter time period for lower amounts but a little longer for amounts your size) is too long.

Dev work is underway now to improve this to same day for Mastercard. Expected to be completed by mid/end March. At this time we'll also have open banking facilities so withdrawals will become super quick.

In the meantime we can stick you on Fast Withdrawals (this can be requested via Trader Chat). VISA just faster for us at present but this will change soon so everything very fast.

We appreciate your patience. We agree and are working on it.

Rated 5 out of 5 stars

Another 5 Star experience

These guys deserve another review. They are constantly leading the way! I was blown away to have a withdrawal instantly paid into my bank account and they now have live in play stats so you know what's going on during games! Also just wanted to say if you are ever going to add place market bets to your horse racing? For example odds on a horse to finish first 3/4/5 depending on the race, would be fantastic. Keep up the great work

27 January 2024
Unprompted review
AK BETS logo

Reply from AK BETS

Hi Malcolm,
We are always very grateful to receive reviews like yours and are delighted to hear you are enjoying the website.
Horse Racing Extra markets are going to be added in the coming months. Same with Greyhounds and a few other sports too.
Please login to see how this has been actioned on your account.
Wishing you well.
AK BETS

Rated 5 out of 5 stars

I just signed up with AKBets today and…

I just signed up with AKBets today and my experience has been really good.

Most of all is how helpful and knowledge the support staff are, no query to small.

What a great bookie

22 January 2024
Unprompted review
AK BETS logo

Reply from AK BETS

Thanks Rach. Glad you're enjoying the site.

Rated 5 out of 5 stars

Really good services and fast chats

Really good services and fast chats. Only problem I have is the withdrawls taking a bit of time. Other than that definitely worth a go on here

22 January 2024
Unprompted review
AK BETS logo

Reply from AK BETS

Hi Connor, really appreciate the 5-star review. I've added a Free Bet to your account as a token of our appreciation.

Our withdrawals times for the gambling industry are better than average but that's not good enough for us.

We released an update this morning to increase speed of Mastercard withdrawals which tend to slower than VISA (in general not just for bookmakers).

It's something we are constantly working on and we have lots more positive updates coming for the whole site in the next couple of months.

Rated 4 out of 5 stars

Been with AK Bets for close to a year…

Been with AK Bets for close to a year now, have found them to be a great bookie so far compared to some of your so called high street bookies, the guys are constantly working to try bring you the best service and are updating the app to constantly make it better and now have live streaming to watch the races which is a great addition! Also anytime I’ve withdrawn money the money is usually deposited almost instantly back into my bank account which is fantastic! The guys are easy to get in contact with via X or the trader chat and have any issues you have sorted out promptly! Also there quite good in regards to £10/£25 & £50 Free bets debited into your account weekly!
Only negative I would say with AK bets is they don’t pay first past the post, or best odds guaranteed, actually spoke with one of the AK team at the betting ring in Dundalk race course a few months back and he said BOG would be scrapped with most bookies this coming year so maybe there just ahead of the game, although I do feel first past the post would be a great addition! But over all a great bookie, with big limits and fast payouts/response team

21 January 2024
Unprompted review
AK BETS logo

Reply from AK BETS

Hi James, thanks a lot for the review. A free bet was added to your account as a thanks.

Our approach is to offer better prices and more free bets than our competitors. We've found this works for ourselves and our customers more than gimmicks like BOG which results in more accounts being closed.

We like to lay bets so will be sticking with our current approach for the foreseeable future!

Delighted you enjoy the site and best of luck.

Rated 3 out of 5 stars

Took the business decision to close my…

Took the business decision to close my account ( my account is roughly £1700 down) , this was my go to site and i Liked the site,I thought they was different as they treat you well and provide free bets twice a week but have now found out they treat you the same as other bookmakers when they choose.

I have always been pleasant and a supporter of this site and have even got around 10-15 of my mates to use this site as their main site but after my recent experience they will now leave and return to other sites they used prior.

I won’t provide a 1 or 2 star review as I still don’t think they merit this but this has left a sour taste in mouth, and as a result will lose 10-15 customers just from myself.

8 January 2024
Unprompted review
AK BETS logo

Reply from AK BETS

Good morning Blake.
Appreciate the positive comments re: the site.
Your story above misses a few key points: the most notable of which being you closed your own account 8 days ago.
Given the nature of your comments in the email dated the 9th, also not referenced above, your account will not be reopened.

Rated 5 out of 5 stars

Bookmaking as it should be

Simple to use site (can occur the odd issue with slow processing bets on the website)

Customer support very knowledgable and speedy with responses.

Take a bet, pay out a bet, offer regular bonuses, casino aspect of the site very good also.

Early prices on numerous greyhound opens and ante post markets stacked. In the days where many think the ‘games gone’ AK BETS gives you hope that it hasn’t.

8 January 2024
Unprompted review
AK BETS logo

Reply from AK BETS

Patrick, thank you for the kind review.
Please login to see how this has been actioned on your account
Thank you for choosing AK Bets.

Rated 1 out of 5 stars

AK BETS Absolute joke of a company

Absolute joke of a company

So you can send an email "In the middle of the night" saying you have closed my account for absolutely no reason but not respond to an email i sent. I had no chance of winning when you was always closing my account! Why would you let me sign up, verify me, accept £500 in deposits then close my account.

5 January 2024
Unprompted review
AK BETS logo

Reply from AK BETS

Good morning Adam.
You're correct we have decided to cease trading with you.
As you were emailing in the middle of the night the response time to your emails isn't going to be immediate.
Unfortunately we don't refund bets that have already lost. Would be an absolute joke of a company if we did that.
Your current balance has been sent back to your payment method.

Rated 5 out of 5 stars

Can’t fault them

Can’t fault them, good odds, quick pay outs, extremely quick customer service. I’d be surprised if AK wasn’t a big name soon

29 December 2023
Unprompted review
AK BETS logo

Reply from AK BETS

Thanks Alfie.
Please login to see how this has been actioned on your account.

Rated 5 out of 5 stars

Signed up to bet on a horse

Signed up to bet on a horse, finished the verification process and got my winning within 2 days! Great customer support. Will be betting with them again. Cheers

23 December 2023
Unprompted review
AK BETS logo

Reply from AK BETS

Really appreciate the review and the glowing comments about Customer Services.
Please login to see how this has been actioned on your account.

Rated 5 out of 5 stars

Great site

Great site, quick and easy on the deposit and withdrawal. Variety of markets offered and free bet tokens applied fairly regularly, now my go to betting site. Keep up the good work

22 December 2023
Unprompted review
AK BETS logo

Reply from AK BETS

Good evening Niall. We at AK BETS appreciate the review and are glad you're enjoying the website.
Please login to see how this has been actioned on your account.

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