AJ Hill Aesthetics Reviews 

104
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff members, professional medical advice, and rapid, attentive customer support responses that make ongoing communication exceptionally easy and reassuring. Consumers note that the online ordering process is remarkably smooth, products arrive quickly, and overall delivery services consistently remain highly reliable, well-packaged, and efficient. However, some people mentioned occasional problems experienced with third-party courier delivery services or minor communication delays regarding their parcel arrivals. A few reviewers specifically experienced frustratingly missed delivery dates without receiving proper status updates or found their delicate packages left completely unattended outside.

What people talk about most

Customer service

Reviewers mention positive feedback about customer_service, highlighting a phenomenal and top-class... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting quick, reliable, and... See more

Staff

Reviewers highlight positive aspects of staff, expressing consistent satisfaction with the helpful and... See more

Service

Clients share positive opinions on service, highlighting efficient ordering, quick delivery, and helpful... See more

Product

People report positive experiences with product selection and effectiveness. Consumers highlight that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never quite sure who one can trust but I’ve been with A.J. Hill for approximately 2 years and have found the product to be effective, great delivery experience and good advice given. 5*

Company replied

Rated 5 out of 5 stars

Orders are made very easy. Quick delivery and if ever I have a problem or question someone always gets back to me. They contact you regularly on their checking in service too.

Company replied

Rated 5 out of 5 stars

I always get my medication days within ordering and if I ever have any questions at all my emails are replied to that day (working week) I can do nothing but praise the team!

Company replied

Rated 5 out of 5 stars

They keep in touch and make sure you’re doing ok. They also send reminders to order your monthly supply. Little bit more expensive than other’s but I’m happy with their service. Delivery is quick and... See more

Company replied


Company details

  1. Weight Loss Service
  2. Fitness and Nutrition Service
  3. Women's Health Clinic
  4. Online Pharmacy

About AJ Hill Aesthetics

Written by the company

We are a close-knit, friendly team who aim to provide you with a personalised, professional, confidential & supportive service as a platform between the customer and the pharmacies we use.


We offer a range of services including aesthetics, health products, skin care and weight management, including Semaglutide (Wegovy / Ozempic / Rybelsus) and Tirzepatide (Mounjaro)

For the weight management products, these are not just dispensed and shipped to you - we know that weight management is all about lifestyle change. You're not just sent the medication and left to get on with it - we provide ongoing and unlimited aftercare & support. We offer regular check ins but you can also contact us 7 days a week if you need any advice or support at any time. We also provide a 28 Day Meal plan written by a nutritionist and lots of online support tools to help get you into the healthier habits and mindset whilst using the medication so that when you reach your target weight, you can safely come off the medication and be in the right frame of mind and have the good habits in place.

Our ethos is about providing a holistic, safe & effective service for all of our customers, regardless of the service or product purchased. We are also your advocate with the pharmacies and manufacturers of the products provided. This is how we have retained many repeat customers over the years and continue to offer a service we are proud of. Your success is our success and we wouldn't be here with you at the heart of what we do.


We only use UK based, registered & regulated prescribers and pharmacies to ensure your treatment is sourced correctly from genuine suppliers.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

104 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(104)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Prior to posting of goods excellent…

Prior to posting of goods excellent service but in very recent months I find delivery of parcel not good. It used to be always delivered on time and in an effective manner but I cannot say the sane in the past few months.

3 May 2026
AJ Hill Aesthetics logo

Reply from AJ Hill Aesthetics

Good morning Clare,

I am sorry to hear about the delivery issues you have experienced.

We are assessing this and please be reassured that your feedback has been used to help us in our case to improve the delivery process, which used to be more efficient before internal processes were changed.

We also now have access to another courier, so going forwards, we can ensure your package is sent with them instead of the current courier.

If we can be of any further help, please drop us an email at info@ajhillaesthetics.co.uk

Kind regards,
Georgia

Rated 5 out of 5 stars

So quick

So quick, reliable, and easy to navigate!

20 April 2026
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Reply from AJ Hill Aesthetics

Good afternoon Natalie,
Thank you for your kind review!
Please let us know if you need anything at all.
Kind regards,
AJ Hill Team

Rated 5 out of 5 stars

Always reliable and trusted.

I’m a repeat purchaser. This company is excellent in supplying the product, back-up support and the delivery service.
Completely reliable and trusted.

9 April 2026
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Reply from AJ Hill Aesthetics

Good afternoon Eve,
Thank you for your kind review and please let us know if there is anything that we can do.
Kind regards,
AJ Hill Team

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. You get the feeling, through personal contact, that they actually care. Have dealt with them over 3 years and never had a problem. Highly recommend.

5 March 2026
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Reply from AJ Hill Aesthetics

Good afternoon Tessa,
Thank you so much for your kind review.
Please let us know if there is anything that we can do for you.
Kind regards,
AJ Hill Team

Rated 5 out of 5 stars

This company checks up on how your…

This company checks up on how your doing making sure that you feel ok they have good offers too every now and then I would recommend this company if you wish to lose weight

3 April 2026
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Reply from AJ Hill Aesthetics

Good afternoon Nicky,
Thank you so much for your kind review.
Please let us know if there is anything else that we can do for you.
Kind regards,
AJ Hill Team

Rated 5 out of 5 stars

the support

the support for any query’s wirh your orders or tips advice etc

is amazing it’s like my own mates!!

31 March 2026
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Reply from AJ Hill Aesthetics

Thank you Matt for your kind review; we're always happy to help!
Kind regards,
AJ Hill Team

Rated 5 out of 5 stars

They are great really

They are great really. Never had any issues. They charge the going rate. They obviously work hard at getting the postage right and it has to be chilled they do a good job making sure the packages all have cool packs and they are on top of the deliveries. Can't complain at all. Thanks.

30 March 2026
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Reply from AJ Hill Aesthetics

Good morning Keith,
Thank you for your kind review and please let us know if you need anything at all.
Kind regards,
AJ Hill Team

Rated 5 out of 5 stars

Good company

Good company, friendly and easy to use

17 February 2026
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Reply from AJ Hill Aesthetics

Good morning Amanda,
Thank you for your kind review and please let us know if there is anything that we can do for you.
Kind regards,
AJ Hill Team

Rated 5 out of 5 stars

A truly responsive and customer-focused…

A truly responsive and customer-focused company that you can trust to give you accurate and useful information and help. The customer service is top class!

23 March 2026
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Reply from AJ Hill Aesthetics

Good afternoon Susan,
Thank you for your lovely review!
Please let us know if you need anything at all from us.
Kind regards,
AJ Hill Team

Rated 5 out of 5 stars

Great 5*

Great 5*
service, responsive and very helpful team. Oromptly sent and well packaged. Thank you

23 March 2026
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Reply from AJ Hill Aesthetics

Good afternoon Caroline,
Thank you for your kind review and please let us know if you need anything at all.
Kind regards,
AJ Hill Team

Rated 5 out of 5 stars

Good customer service and quick service…

Good customer service and quick service as well🌟

20 March 2026
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Reply from AJ Hill Aesthetics

Good afternoon Fidan,
Thank you for your kind review and please let us know if you need anything from us at all.
Kind regards,
AJ Hill Team

Rated 5 out of 5 stars

Everything is smoothly done

Everything is smoothly done! They even keep a careful eye on you!! Very happy

19 March 2026
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Reply from AJ Hill Aesthetics

Good afternoon Clare,
Thank you for your kind review and please let us know if you need anything from us at all.
Kind regards,
AJ Hill Team

Rated 5 out of 5 stars

Good service and advice

Good service and advice. Quick and efficient delivery and always respond to queries quickly and with a friendly manner.

15 March 2026
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Reply from AJ Hill Aesthetics

Good afternoon Emma,
Thank you for your kind review and please let us know if there is anything that we can do for you.
Kind regards,
AJ Hill Team

Rated 5 out of 5 stars

Amazingly supportive

Amazingly supportive , prompt communication

6 March 2026
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Reply from AJ Hill Aesthetics

Good afternoon Christina,
Thank you for your kind review and please let us know if you need anything at all.
Kind regards,
AJ Hill Team

Rated 5 out of 5 stars

ALWAYS A PLEASURE TO DO BUSINESS WITH

ALWAYS A PLEASURE TO DO BUSINESS WITH

15 February 2026
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Reply from AJ Hill Aesthetics

Good afternoon Allaa,
Thank you for your kind review and please let us know if you need anything at all.
Kind regards,
AJ Hill Team

Rated 5 out of 5 stars

Fab company

Fab company
Customer service I’ve got to give 100* as 5* just doesn’t do it any justice
Would recommend 100%

2 January 2026
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Reply from AJ Hill Aesthetics

Good morning Justine,
Thank you for your kind review and please let us know if you need anything at all.
Kind regards,
AJ Hill Team

Rated 5 out of 5 stars

The customer service is phenomenal

The customer service is phenomenal. I can’t believe they addressed all my concerns so well.

3 January 2026
AJ Hill Aesthetics logo

Reply from AJ Hill Aesthetics

Good afternoon Joanna,
Thank you for your kind review and please let us know if you need anything at all.
Kind regards,
AJ Hill Team

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