Air You Go Travels Reviews 

We are in great despair to this travel/tour agencies for not fulfilling their parts on packages availed by us . It's not only disappointing, but it also negates the main idea of traveling/touring, which is to RELAX and ENJOY.
We are suppose to take a family trip to Hongkong. My kids were looking forward everyday for this trip and we are all excited as this would be our first out of the country with the whole family. We paid the entire package last april 15,and we were advised that it was cancelled due to some issues in Hongkong. They promised they’ll refund the amount paid for 30-40 days and yet days has passed and we never hear anything from them. I tried to reach their staff by phone through the numbers provided in the calling card but sadly all the numbers were unattainable.
Such a SCAM..😡😡😡
The money we paid for this travel is a hard earned money and yet the agency is not taking action for the refund of their cancelled tour.
I purposely post this in social media for awareness of all people whose planing to travel never ever pick this #airyougotravel agency.

We never used them.
Yet they sent my wife a phoney invoice containing a virus/bot.

Be careful

i am one of the group tour t join dapat last Aug 26, 2019... 2 weeks before flight i keep on calling and do follow up regarding the ticket but no response, then suddently 1 week before the flight they sent us email that it was cancelled....HUH big sigh on our part becoz we book another hotel in dumaluan which can not be cancelled...so what we did rush booking and only to found out its just same price and much cheaper, so their promos are not true its a fraud....until now we keep on waiting for the refund but no answer, its been more than 30 days as they promised...but i have an update that one of the claimant went to Tulfo, it will be air tomorrow i think....

Please do not be another victim of their scam. We have paid in full and in cash since July but we have not received our tickets two months after. The flight is supposed to be by week 2 of Sept. Office is closed and no one can be reached from their landline, mobile and email. Money gone just like that! Do not be fooled.

SCAMMER!SCAMMER!SCAMMER!SCAMMER!SCAMMER!SCAMMER!
DO NOT EVER ATTEMPT TO BOOK TO SAVE YOU FROM ANY HEADACHE AND LOSS OF MONEY. THEY WILL ASK FOR THE MONEY IMMEDIATELY AND THEN GONE. NO CONFIRMATIONS AND WHATSOEVER.

they failed to informed customer about the booking to hongkong.cancelled na pala hndi pa nila sabihan ang customer na nakapagpabook n adin ng holiday sa work. .hndi cla marunong makipag communicate pag sa bayaran ang bilis bilis nila.. pag refunded na pinaguusapan maghihintay ng napakatagal which was not mentioned.hndi cla marunong mag update, makipag comminicate and nag iignore lang ng mga msgs lalo na sa fb.. kuha cla ng kiha ng customer but they dont really know how to handle pag may problema na cla

Thank you air you go for catering us to our travel. Me and my friends enjoyed the vacation in boracay ur 3d2n is a must have.

it was actually my first time to book with them, though i had doubts at first because of the negative reviews. but everything turned out very good. i got my travel docs on the exact day they promised and was impressed with their service. not to mention they have very affordable packages which will surely make me wanna book with them again for my next trip.

I'm giving 5 stars for their excellent response and service!

I booked their Boracay package last February sa travel expo nila at one week prior nang travel dates namin ay nag send na sila sa travel documents and hotel vouchers. If ever may questions din kami they would reply sa facebook messages. Overall great experience with them. Can't wait for our next travel.

I will give 5 stars rating for Air you Go! Thank you for making one of our family travels extra memorable last July 28-30, 2019! Good customer service.

Nagbooked ako ng promo nila nung Dec 12. 2018. 2800 for their anniv. Promo. Ang flight ko July 29 2018. And now July 27 na wala prin akong flight ticket ska hotel voucher. Nakapa sinungaling ng mga sales representative nila! Iibahin. Nila ang flight date mo. Lalo n kay Miss Aiza ng air you go. Ssbhn nila within the day drting n ung travel docss but. Nothing happened. Never again akong oorder sa agency na yan! Bad and poor service!

Never again Air you go Travel Agency. You have ruined the face of travel agencies in the Philippines. It's my first time to book for a tour package as I'm used to DIY's with my trips and you gave me a very bad impression about it. My partner and I have availed your services to make sure we have a smooth holiday to Coron, Palawan but you never lived up to our expectations. Started from the no show of van transfers to our accommodation from airport to the initial cancelation of our booking accommodation as told that we haven't settled the payment when it was done months ago given that we have the invoice. It's very unprofessional to be assuring clients that everything is in place when nothing is in order.
To everyone reading this I hope you learn from our experience and never again book from this travel agency as you will be disappointed and you will end up in a big hassle in the middle of your trip.

We got the promo sale from airyougotravel last travel expo (Feb.2019),paid full with PAL + hotel accommodation,3d2N Boracay Promo then they divided the statement of invoice into 2 telling us that they only issue one statement/5persons,assuring us that our group (9 persons)will be booked with PAL,accommodation will be at Station 2.Two weeks before I called to confirm our travel/accommodation,airyougotravel customer service told me to call one week before our scheduled flight,that one whole week was so stressful ,only 4 persons were confirmed with PAL,the rest they switched with Air Asia,hotel accommodation were also switched @ station 3, 2 days before our scheduled flight.They did it on a Saturday coz our flight will be on Monday.They waited 3 months to do all bookings.They gave us a contact # in which nobody answered, tried calling all tel.# after several attempts.All in all ,we were dissatisfied with the service,not recommended.Never will we use this travel agency,not highly recommended.

Bad as hell! We love to travel but this was insane. Their booking sale states that it is all in, no hidden charges whatsoever but truth is they will bate you to book and would ask you additional charges through air fare difference. This is a deceit. We paid full the fees as we check out from their booking sites through credit card and when we emailed the sales team the response was a 14,000 additional amount to pay. And ince we asked for refund they said it will take 4-6 months and 10% of you money will be forfeited. This is unreasonably not a good experience. Don't waste your money on untrusted companies like this.

It was not a good experience from
One of your rep named joshee in megamall. We booked a promo to palawan yesterday(april 21,2018) and she asked for additional 500 because our preferred date is no longer available though its within the travel period may-sept 2018. after we gave her the payment she gave us an assurance that she was succesfully booked the flight. After 2hrs she txted me saying the date is no longer available and she was trying to collect another payment and offered us a different date..i insist our preferred date because she insist that the additional 500 cannot be refunded if we agree to her offered date..how come? Napakagulo nyang kausap to be honest.. After a few minutes she texted me saying that she already booked the flight and wait for 24hrs for the details but it was more than 24hrs already and i havent receive any email from u guys..i called and talked to one of the rep and he said he is located in cebu.he told that he will email me the flight details but then still no email..pls follow up.it was not a good experience for me.i dont think i will still trust AIRYOUGOTRAVEL on my next travel.

So it all started when I saw their sponsored advertisement in FB last December 29, 2017. They we’re offering a 3D2N Boracay package which includes airfare and accommodation. Because I thought it was a very good deal, I immediately went to their website and booked for 8 pax. Their website only allows a maximum of 4 pax per booking so I processed 2 separate bookings and got 2 different order confirmation numbers. These confirmation numbers will then be used as a reference when you make a payment via their authorized payment centers.

December 30, 2017 - I made a payment through MLhuillier and sent the receipts to their email right after. I did not get a response immediately and I thought I could still wait since it’s the holidays. I opted to pay over the counter as I am not always comfortable using my card online.

January 04, 2018 - I sent them a follow up email to confirm if they received the payment. Rachel Olmogues, a Sales Supervisor (based on her email signature) then sent me a response saying that they ran out of slots and the package I availed for is no longer available. What I don’t understand is why they would give me an order confirmation number and allowed me to pay for it if they don’t have the slots anymore. She then advised that my reservation will be on a pre-booking status. Wherein, there is no actual booking made yet and will only be finalized once the promo rate purchased is made available again.

January 05, 2018 - I received an email from the same person offering a higher priced package (P3988 per person) which is double the amount I initially paid. I declined the offer and told her that we will just wait for a cheaper package or until they have the same promo that we availed.

February 10, 2018 – Got another email from Rachel offering a higher priced promo again. This is when I started having doubts about this company. They kept on advertising lower rate promos but also kept on offering me a different one. Because my intuition told me that this is not right and that this might be a scam, I decided to cancel the booking and just move on.

February 19, 2018 – I called their hotline and requested to cancel. Based on their terms and condition, they are allowed to deduct 5% from the total amount if a client wishes to cancel the booking. Just to make things easier and faster, I did not dispute the deduction anymore. They said that refunds usually take 30-40 business days depending on the approval of the Finance Head.

March 14, 2018 – I sent them a message to get a status on my refund. I was then told that it will be released on April 03.

April 03, 2018 – Sent a message today telling them that I am expecting the refund based on their last commitment. But then again, I am told that they cannot deliver and gave another excuse.

I just hope that this post spread awareness about these types of business dealings and that no one else gets victimized by this company.

Booked last Dec 2017 to travel last week only. Not good service at all. Yes they booked my flight but it is not that really worth it. I think they over charge people then they book the seat sale and cheap hotel. Will not ever use their service again.

AIR YOU GO TRAVEL IS SCAM. WE BOOKED OUR BORA TRIP WITH THEM LAST JUNE 2017 FOR 10 PAX FOR FEB 2018 TRIP, NOVEMBER CAME, WE TRIED TO FOLLOW UP OUR ITINERARY BUT THE AGENT TOLD US TO JUST WAIT. WE WENT TO THEIR MEGAMALL OFFICE SOMETIME JAN 2018 TO CHECK ON IT BUT THEIR AGENT TOLD US THAT THEIR AGENT WHO HANDLE OUR TRIP DIDNT BOOK OUR TRIP ON THE SAID DATE. UNTIL NOW, FEB 5, 2018 NO REFUND YET. THEY ARE NOT LEGIT, DONT BOOK WITH THEM COZ YOUR TRIP WILL BE MESSED UP TOO!!!!!!!!!!