AirTkt Reviews 69,332

Terrible service. I booked a vacation to Antalya from Friday, April 17 to Friday, April 24. On April 20, I had to travel to another city because my wife’s father passed away.
I sent an email to change my ticket, but the only option they gave me was to buy a new ticket. There was no support or understanding from Airtuerk. Very disappointing service. I will never book from Airtuerk again, and i wil never recommend anybody to do that.

Kyra is an absolute STAR! My phone service was all over the place, but she never gave up—she kept calling back until she got through. She helped me get exactly what I wanted. THANK YOU SO MUCH!

Took my money and got horrible service

On Mon, Oct 20, 2025 at 3:54 PM Hilary Kale wrote:

No I have already booked for another airline. Sorry.

Sent from Yahoo Mail for iPhone

On Monday, October 20, 2025, 2:16 PM, Customer support wrote:

Hello Hilary Kale,

We apologize for your inconvenience.The fare which we advise that fare is no longer available so we have provided flight with the current fare. We want to let you know that our website is not controlled manually; instead, it is equipped with a live booking engine that displays all live results obtained from the airline system. All of the fares displayed on our website are obtained directly from the airline database. Please keep in mind that airlines prices and availability change on a regular basis, which may result in a fare change or fare error. As a result, the price selected and booked is not guaranteed until all requirements are met.

Rapidly changing airline fares are a common challenge faced by all travel portals and travel suppliers worldwide.

Please reply back with your acceptance starting with " I agree" with the new price in order to confirm your booking.

Thank you
Sales & Support Team

117 W 9th St #307,
Los Angeles CA 90015
213 955 9695 PH.
The above message was sent to me to reply with the words "I agree" before my booking will be confirmed. I declined with the statement" No I have already booked for another airline" Yet they went ahead to booked me. When I call them to cancel it I was unfairly charged a cancellation fee. There was no legal booking in the first place because I declined to accept their last message. This is absolutely exploitation because there was no booking that existed.

Horrible customer service! They cancelled my flight without notifying me. and hung up on me! HORRIBLE! I asked for a refund. Was told to wait 5-7 days. I waited 11. Called back. Told me it was going to be another 5-7 days and hung up on me! HORRIBLE!
and they charge me agent fee...

Beware- This company is engaged in fraud. I am puzzled by the postive reviews on here. I would highly suggest you google this company.

I called this company thinking they were american airlines. The agent lied to me saying the original flight had been canceled and that I needed to rush and book a new flight. They booked a second reservation with American and then charged a 451 fee in addition.

I found out the first flight was not canceled. This was a lie. American gave me back the money for the 2nd ticket, but now I had this additional charge of 451 charged by these people. When I attempted to contact them back I got a message that they were out of service for 30 days.
I have reported this to the police because this is fraud. Hopefully something will come of this. One thing I have learned.

When I originally gave them a standard credit card the told me through no fault of mine that the network was down and I could not use a credit card and did I have an atm debit card. I was so rushed I gave them that instead. Of course I later learn that the protection on a regular credit card vs a debit card is very different. As a consumer you have much less protection with a debit card then an atm card.

I was very busy that day when this all happened. I was dumb. But that doesn't mean a company like this has the right to lie and cheat you out of money. They performed no service in the long run and hopefully they will be put out of business due to their continued fradulant actions. Again do a google search. You will see.

Horrible customer service! They cancelled my flight without notifying me. I asked for a refund. Was told to wait 5-7 days. I waited 11. Called back. Told me it was going to be another 5-7 days and hung up on me! HORRIBLE!

JetBlue changed the flight schedule for our departure flight from Jacksonville to New York to meet our international connection. JetBlue and Royal Air Maroc both notified me of the change directly and did not mention a need to re-issue the ticket. I received an e-mail from AirTkt.com asking me to confirm the time change for the flight, to which I responded. AirTkt then charged me $25 per ticket to "reissue" the confirmed tickets. The ticket was issued as a through ticket on Royal Air Maroc ticket stock, and JetBlue was perfectly prepared to honor the original ticket without re-issue. In other words, AirTkt baited me into authorizing an unnecessary re-issue with their e-mail stating that "If you will not reply to the email you may miss your flight." The email did not mention a fee involved with confirming that I was aware that the airline had changed the flight time. Finally, AirTkt completed the fraud by claiming that they needed to re-issue the tickets, but no actual re-issue was done. The ticket numbers remain exactly the same as when first issued in December. So, AirTkt charged me for something that not only was not "required", but no service was actually provided for the payment extracted. UPDATE: AirTkt kept responding to my e-mail with boilerplate pablum about their policies and nonsense word salads. This morning I was informed that they would be "making an exception" and refunding my $50. So, to prospective buyers, I say that you can, in fact, get a good deal on business class tickets from AirTkt, but remember that you are dealing with a consolidator, not a regular travel agency. Read and understand what you are buying. Buy separate travel insurance from a third party to cover the price of your non-refundable, non-changeable tickets in the event of an emergency cancellation. Realize that until you check in for your flight the airline can do nothing with your ticket, except maybe give you seat assignments. After you check in, the reverse is true. AirTkt is completely out of the picture. BUT, as this episode has demonstrated, AirTkt is a sleazy outfit that will try to game you for unearned fees on the back end. There are other reliable consolidators out there: Buy from one of them. If you buy a ticket from AirTkt, my advice is to follow up on the airline's web site to ensure that the airline has the reservation and then never communicate with AirTkt again about that reservation. Caveat Emptor, and travel on.

Phone number immediately disconnects. They booked seats for me, charged me, and the airline has no recordation of my paid seat upgrades.

The undoubtful solid reputation and good review, made me sign up with this agency. Well, nothing fancy about it at all. I’m glad that my vacation was great, without any effort from my side, all provided by them. Anyway, I can’t call it the best out of the best. MB, customer service wasn’t that honest, truly talking about the resorts:-? Which was good places to travel, still…

customer support

Their platform is easy to understand

The agent was professional, helpful, and explained everything well.

Lina was very helpful and booked my flight and car rental and arranged the best deal.

efficient , patient

A great customer experience. Got me the flight that truly met my immediate needs

Had problems with my card and they worked very hard to help me. Many thanks.

VERY HELPFUL SIMIAI I HAVE NOT FLOWN IN YEARS