Airtel India Reviews 

Can we have -ve star rating. Please provide rating stars indicating -ve infinite. I have raised my issues in all forums like 121, personal meeting with l1 managers. Still I am waiting for reply, this is going on since Apr 22nd 2026.

I am writing this review fter an extremely distressing experience with Airtel’s handling of my mobile number and SIM replacement - which is still not resolved even after 1 month.

During an eSIM conversion, eSIM conversion failed and Airtel also blocked my physical SIM, leaving me with no access at all to my number – neither physical SIM nor eSIM – for over a month. Because of this, I cannot receive OTPs for my Indian bank accounts, credit cards, or income tax filing.
My ability to file my IT return and manage my finances has been completely disrupted, solely due to Airtel’s inaction.

On 9 June, my cousin visited the Airtel office at Bhoinagar, Acharya Vihar, Bhubaneswar (Odisha) on my behalf to apply for a new physical SIM on the same number. Every single document requested by Airtel was submitted:
Aadhaar, PAN, Address proof, GPS location and photos.

Despite this, the application has been pending for more than a month with no resolution and no transparency.

What makes this worse is the pattern of excuses and avoidance:
Repeated messages that “the manager is on leave” or “the server is down” for weeks.
My cousin is forced to physically visit the store to get any update because staff routinely ignore phone calls.
When I asked for the application number, I was told it cannot be shared because it is for internal tracking only, which means I have no way to monitor the status of my own request.

In parallel, I have contacted Airtel through multiple official channels:
- 121 email
- airtelcares
- Nodal officer
- Appellate authority

Even after providing full details and following every formal escalation step, the issue remains unresolved after more than one month. There has been no clear explanation, no committed timeline, and no sense of urgency despite the direct impact on my financial and tax obligations.

This experience raises serious concerns about:
Airtel’s customer service culture, where basic communication and accountability are missing.
The lack of transparency around applications and internal tracking, which leaves customers completely powerless.

The failure to recognize the urgency when a blocked number prevents a customer from accessing banking, credit cards, and government services.

At this point, I have lost confidence in Airtel’s ability to manage something as fundamental as a SIM replacement, and I am considering regulatory and legal options due to the financial and compliance impact of this prolonged inaction.

If you rely on your mobile number for critical services, please be aware that Airtel’s processes and support – at least in this Odisha branch – can leave you stranded for weeks with no realistic timeline or accountability.

The worst network as i found is Airtel
Even for enquires the customer support is unavailable
My wifi router is not working past few days
There is no proper network in my area so i ofted Airtel Wifi but its of no use
Wifi is connecting to my phone but network is 0. Router's pause light is on and trying connect the agent he is not responding as well the worst customer care are least bothered
Stop trusting Airtel better go with other option which provide better option well good customer support.

If zero stars was an option, that's what they deserve. I got a wifi and dth connection on June 6th and from June 8th dth connection is not working. From then I made multiple calls and raised many complaints. Even when I said it's a hardware issue based on the inspection by the installation guy and local electrician, they still wrote in their complaint that it's a network issue and closed it later. Many of my complaints were cancelled without my knowledge and no request were shown in the airtel thanks app which gives me no option to track my requests. Many weeks were passed waiting for atleast one technician to come and resolve this. Even the customer care were not effective. They were repeating the same thing and even increasing their voices when I ask smthng. Today on July 13th , same thing is repeated when I asked them to cancel the connection. They don't have all the data of my complaints, so my refund will be based on the complaint I raised on July 12th it seems.. So my money is wasted without even using it properly for 3 days. The worst experience with airtel.

Hloooooo everyone
Iam recharge on 1data. Lone but lone data not come 1gb can just 200 mb comming. Airtel company give. Me mydata on. Today

very poor internet speed forever

Worst service. Customer care executive always escalate the case but nothing happens.
Field technician don't pick the call.
Waiting for more than a week for IPTV installation

I have a DTH connection it's not working I raised a complaint 7 days back still now engineer has not turned back .I think engineer is coming from Dubai .And to reach out on call to customer care is like hell and wen it is connected they ll say within tomorrow u r problem will be solved and my complaint has been taken in high priority.Wat the hell is this ?
I recommend no one to buy Airtel DTH
Only until u buy those people will be behind us after we buy they will not turn back or sort out our issues.worst connection.worst product.

Horrible customer care. have been facing issues for more than 6 months. been on call for 1 hour+ They wont even escalate to a supervisor. Their line man Just closes my complaint. No matter what you do your problem is never understood or resolved.

Very poor network; emails are not opening, and even social media is not opening properly in the middle of the cell.
If anyone checks the message, I'm searching the open grounds.

I have paid 1500 advance and asked for the IPTV+WIFI connection 2 weeks before,They installed WIFI after 3 days but IPTV till now they haven't installed,When I called these people they are saying router is out of stock.

Humple request to people who is going to take connection,Please do not take airtel connection you will lose your money and the network also very poor

Worst experience with Airtel WiFi.

I applied for a new Airtel WiFi connection on 4th July. Even after waiting for more than a week, the installation was never completed. I called customer support and the local team countless times, but I never received a proper response or a clear update. I was repeatedly asked to wait, but no one took responsibility for resolving the issue.

To make matters worse, after making me wait for over a week, Airtel cancelled my order without any satisfactory explanation. My refund is still pending, which has made the experience even more frustrating.

Because of this unnecessary delay, I wasted a lot of valuable time, my work was delayed, and I suffered financial losses as I couldn't complete my job on time.

This has been one of the most disappointing customer service experiences I've had. Based on my personal experience, I cannot recommend Airtel WiFi. If you value timely installation, professional customer support, and reliable service, you may want to consider other internet service providers.

Pathetic, worst service ever, no customer care representative gives shit about your issue

I am extremely disappointed with the service provided. I raised a network issue complaint, but no one has contacted me to resolve it. I have called customer care multiple times regarding this issue, and each time I was informed that a dedicated representative would contact me. However, I have been waiting for more than a day, and the issue remains unresolved. This has been a very frustrating experience. I am still waiting for the assigned person to contact me and resolve the problem at the earliest.

Pathetic service from Airtel. I bought International roaming @ 2999 and I was billed more than 5000. I called customer care, they raised ticket and 2 weeks of time for resolution.

My Internet connection is down since 24 hours. The earliest Airtel will look into the issue is 48 hours after logging the complaint as per the SMS they sent. Despite many calls to their call centre requesting for expedited remediation of the issue, no action has been taken. With this kind of SLA, Airtel is certainly not the service provider that suits my requirements and I am sure for many of you out there. As I write this message, I have already subscribed for an alternate service provider for my Internet connection needs. Thank you Airtel for your service so far and I wish you all the best.

I am extremely disappointed with the poor service and lack of support regarding my internet complaint, which I raised on 25 June 2026.

It has now been over 25 days, and my issue remains unresolved. During this entire period, I have been following up twice every day, but no one has taken my complaint seriously or provided any concrete resolution. Every time I contact customer support, I receive the same response: "Sorry for the inconvenience. We are working on it." Unfortunately, nothing has changed.

What is even more frustrating is that while my internet service is still not working, I continue to receive calls reminding me to pay my bill. It is unacceptable to demand payment for a service that has not been functioning and for which no proper support has been provided.

Absolutely the worst service I have ever experienced. Airtel makes big promises but delivers nothing. The customer support keeps giving false assurances, engineers refuse to visit, and complaints remain unresolved for days. Paying for a premium service and receiving such pathetic support is unacceptable. Completely unprofessional, irresponsible, and a total waste of time and money. I would never recommend Airtel to anyone.

All technical staffs and corporate office staff heve no responsibility, They are not trying to customer priority. Only and only need them OTP number because self performance for his job futurestic.