Airtecho Reviews 

If i could give the customer service a minus score I would! For 5 months I've been battling to get my money back for a hairdryer i never received! The emails and communication is absolutely appalling, excuse after excuse waiting for logistics, I gave them all the info they asked for and still nothing! The same sickly sweet email every time! Don't bother with this sham company! I wouldn't recommend to my worst enemy!

We have only had the hair dryer 8 months and it has given up on us. Paid a fortune and no 12 months guarantee to replace have to pay $50 what a joke. please avoid buying these products they are just money making business.

Read all the negative reviews after I placed the order, yes the delivery tracking set up was rubbish, however, product arrived and I gave it to my wife as one of her Christmas presents.

One month in, she is very happy with the present and if there are no issues in the next 5 months, I would buy her another as she was really unhappy with how Dyson dealt with a product failure. My daughter uses is as well with different attachments and she gives it a 10 out of 10.

Bought a hair drier for my family. They lived it. Then it quit soon after. They sent a second one, also quit. Now they are ignoring me. Junk.....do not buy it!

I wish I could give them negative stars. All the bad experiences are true. They lie about their return policy - it's not 90 day return guarantee for any reason. First they terrorize you saying that you should keep it, it's a great product; then they say to video/pictures of the defects; return to china at your own cost. waste of time, waste of money. I contacted the bank to handle them and reported them to Trading Standards, which I recommend you do too so they can be shut down. ABSOLUTELY BE WARNED TO NOT BUY.

Got the hair dryer, would have needed extension lead to reach my mirror! So tried to send it back. They wouldn’t give a return address instead asked me to keep it and they’d offer 5% back then 10% then 15% and after 6 emails and 30% offered back I kept saying no so they gave me the return address in CHINA and I had to pay £31.70 postage then £36 taxes to Chinese customs once it got into China and the so I wasted well over £60 on this awful experience!! I worry they’re running a total scam business with a very cheap plastic noisy hairdryer and charging a huge price. Wish I had read these reviews before I got caught out by them!

This company is in China, there is no mention of that on their website. Very poor and hard to deal with.
When I ordered the product it was based on good reviews by hairdressers.
I then found these reviews after ordering. What a mistake and would recommend no one to buy off them.
I sent the product back to which I had to pay the postage for and now being charged for customs for a Chinese product to get back into their country.
Have placed the purchase in dispute with my credit card company not sure what will come of this but worth a try.
All advertising is very misleading to customers.

After reading good reviews I ordered this back in December believing it was a UK based company, it said it would be delivered within 3 days, it took over 2 weeks to arrive, this is because it was dispatched from China! very misleading.....
As soon as I took it out of the box I could tell straight away it was very poor quality, very flimsy, poorly finished.
I turned it on, it was just Luke warm on the lowest heat, pressing the button just once it was boiling hot! very dangerous and certainly not fit for purpose.
I contacted Aitecho, they wanted me to send a video, i said that it isn't possible to show in a video over heating??
They said i could return but i would have to pay postage and customs costs, ABSOLUTE TOTAL SCAM AVOID AVOID AVOID!!!!!

Wish I had seen the reviews on this company! Ordered on the 28th December, tracking number didn’t work (conveniently for them) so contacted them after 2 weeks and they sent me a screenshot of the tracking coming from China! And said it will be with you soon. Then after more time it still has not arrived and Airtecho say it’s been delivered, which it has not been delivered. I asked for the name of who signed for the item but no answer. So now they are telling me to send PROOF that I have talked to the company who were delivering it. Proof from a company that I don’t know the name of and a tracking number that does not work. I reply saying this and I just get the same email back! Bloody scam artists! So if u find great reviews on any site I think that is a fake review site! Disgusting people scamming everyone!!!
DO NOT BUY FROM AIRTECHO!!!

Purchased a hairdryer for my wife as an xmas present after seeing it was well recommended on a review website which I now believe to be fake.
The site advertises itself as UK however the dryer is sent from China and took so long to get to me Christmas was over before it arrived.
Once I did receive it I was met with a cheap looking product which has china writing on the handle and is packed poorly.
I should have done more research before I brought this but it was close to Christmas and I thought it looked ok and id give it a try.
The dryer lasted one use and tripped out the houses power after getting red hot and smoking.
After contacting them they now refuse to accept any liability and insist if I want a refund I will have to pay to send it back to china.
Luckily I purchased it on my credit card and have started a claim.
DO not buy one of these!

DO NOT BUY FROM THIS COMPANY.
False marketing with a fake "sale ends" countdown clock. Also have made fake review websites which puts their product as number one.
I have tried to return this product, unopened and still in the original shipping packaging from them. After one month of many delaying tactics from their support email team I eventually was given a return address in China. I have paid £30 for sending it back to China, as well as £20 for customs clearance, only for them to refuse delivery by UPS. They have now stopped replying to my emails and I feel I never get a refund now for this product.

Feel like I have been ripped off. Hairdryer is not worth the £179. Looks cheap and has no power to it. Having an awful time trying to get a refund. They are doing everything they can to make me keep it. Threatening me with £35 return delivery fee, offering me 5% refund etc…
Do not buy this hairdryer and beware of this company!!!

BEWARE!!!!! panicked after ordering this product when I read the reviews and tried to cancel. I was advised the order was already being processed. It arrived to my surprise four weeks later and seemed great. I’ve been using it each day since Christmas Day on a medium heat and speed setting. This morning I switched it on and it started blowing very fast and hot and wouldn’t turn down. It then sparked and switched off. I tried to switch it back in and it blew the fuse in the plug sockets!!!!! I will try and contact Airtecho for a refund, but after reading previous reviews I’m not very confident.

Ordered this dryer on Boxing Day then panicked when I saw the poor reviews. I was preparing myself for a long wait for a poor product but was pleasantly surprised when it arrived yesterday. Dried my hair this morning and was really impressed. Just as good as my Dyson airwrap dryer. Can’t comment on it’s durability yet!

I ordered on 23 December and the dryer arrived on 2nd Jan from a company based in the Uk. The hairdryer has UK instructions, was beautifully packaged and works like a dream. I tried to cancel the order after stumbling across these reviews and am so glad I didn’t. Really pleased with the service and the hairdryer.

Imposing to be UK based while it's based in China. Once trying to return the item they keep on offering discounts just to keep the money. It's a cheap hairdryer, can be bought on common websites with Chinese goods for £40-50. Do not buy! It's a scam.

Late delivery then the product was faulty after 5 months.They requested a video of the hairdryer working (or not!) which I did.Company wanted 50. US dollars to send it to the factory to be checked
Don’t waste your money-it wasn’t cheap!

As all the other negative reviews -- do not buy from this web site -- Lets you think you are buying UK -- But comes direct from China -- took over three weeks -- after ordering i see the reviews on here - then straight away tried to cancel was told it had been shipped - etc
When received it is NOT a £179 Product --- Chinese writing around the function buttons have tried to contact them to return - but got the usual - as others transport costs - import taxes into china etc -- cost nearly as much as the product
They have offered me a £5 refund to keep the product
I have raised a dispute with my card company

Should of bought the Dyson -- but hindsight as they say

DO NOT buy from this company - they will not provide a return address and keep saying it will cost me too much to return despite the website stating that they accept returns!