Airpaz Reviews 894

Do not book here.
No service what so ever. My flight was so delayed that i missed my connecting flight.
I do hope they will refund me my ticket.
Chat robot, no service what so ever
Following day:
The reply : It is not Airpaz’s Policy to refund missed flight’s, even thougt i payd for extra security.
Stay away from this Company, it is a Hustle.

Horrible company.

Airline cancelled flight and company wouldn’t refund and issue gift voucher instead, which I won’t be using the next 12 months so will go to waste.

Couldn’t contact the customer representative at all. They even direct me to Air Batik but it is Airpaz the agency that took my cash.

Airpaz code 1033817108.

Refund is given subsequent to this review.

Much cheaper to book directly with the airline !!!

Bad Review – Airpaz Overcharged Flight Reschedule
I am a regular customer and have been using Airpaz as my only flight ticket purchasing platform, but this experience has completely disappointed me.
I requested a simple date change for my AirAsia flight from Bali (Denpasar) to Penang, originally scheduled on 7 May 2026, 16:55 – 22:40, to 8 May 2026 at the same time.
There were no add-ons involved — no baggage, no seat selection, no extras. Just a date change.
Before proceeding, I personally checked with the AirAsia counter, and they confirmed that the flight change fee should be below MYR150 per pax for a date-only change. However, AirAsia was unable to assist with the change because the tickets were purchased through Airpaz, therefore I had no choice but to seek help from Airpaz directly.
However, Airpaz charged me a total of MYR2,116 for 4 passengers.
This amount is more expensive than buying brand-new tickets, which is completely unreasonable for a simple reschedule.
What makes the situation worse:
I asked the live agent to provide a breakdown or agent service charges
The agent failed to provide any explanation
My questions were ignored repeatedly via live chat
As a loyal customer, this lack of transparency and accountability is unacceptable. Overcharging customers without a clear fee breakdown and then ignoring them when questioned is not how a trustworthy travel platform should operate.
This will be my last purchase on Airpaz if this issue is not resolved properly.
I strongly advise other travelers to be cautious when rescheduling flights through Airpaz.

Airpaz, if you wish to contact me, please email me.
Booking number: 1034148887 / 1034188649

It has been 4hrs since i booked the ticket from SG to Bali
I have yet to receive it. Cant sleep and waiting for the ticket
can you please provide an update on it...

No refunds for "refundable" tickets. Bought two adult tickets which were labeled as "refundable" for a total of $821, however only received a voucher worth $56 when we initiated the refund two weeks before departure with no explanation whatsoever and only after multiple chats/emails to follow-up on the outcome. Very disappointed with the whole experience. Truly a scam. This company should be shut down!

Sneaky company which is not legit. I booked my flight directly from the airline but at payment, I was sneakily transferred to Airpaz. I was immediately charged and sent a confirmation but the airline did not see my booking.

Don’t use this company! Booked flights with the company instead of directly with the airlines. Ended up breaking my leg so had to cancel our trip. The company continued to deny a refund after submitting surgeon letters, medical letters stating I couldn’t travel, proof of my relationship to my husband of 48 years. With each denial came a new document they wanted. Anything not to issue the refund. Don’t use them.

Worst airline in the world, period. Appalling customer service, real thieves

Total scam. No customer care. No cellphone to contact with questions. I booked a flight. We cant’t check in; notification of the airline is that the booking isnt paid. DO NOT BOOK VIA AIRPAZ

Airpaz has to be the worst booking site I have ever seen. Their practices are nothing short of being criminal. Right after booking I received a mail that says the flight was overbooked and I received a voucher. I have request a full refund of the amount instead. It has been over a month and nothing was received. Their automatic reply's are shamefull and simply disgusting.

I booked with order number 1033834152 , a single flight from Medellin to Curacao that was supposed to be on January 4th of 2026.

Do not book on this site ever! Shame to the airlines who work with them.

Impossible to communicate with the Airpaz representative regarding failed tickets. No proper communication about refunds. Using the same copy and paste templates on email replies. Failed to provide proper justification for fund crediting.
It has been 7 days, has not returned my funds.

UPDATE 12 JAN 2026: Airpaz is being dishonest. They replied here claiming they sent an email, but no email has been received (checked Inbox and Spam). This is a deceptive PR tactic to make it look like they are helping.
​
My demand remains: A full refund to my ORIGINAL MODE OF PAYMENT for Order 1033022992 (PNR: LNIMBA/IMIMAB). Flight OD670 was rescheduled by 24 hours. Under MACPC 2024, you cannot force vouchers. I have reported this deceptive behavior to @caamalaysia (Case: CAAM-009371-01-26). Stop lying on public forums and refund my money!

REVIEW ON 09 JAN 2026: Airpaz is currently violating Malaysian aviation laws (MACPC 2024). After my flight OD670 was rescheduled by 24 hours, Airpaz refused my legal right to a CASH REFUND and instead tried to force an E-voucher with a 24-hour expiration timer.

​When I refused the voucher, they allowed my request to 'expire' and have since been deleting my public comments on Instagram to hide their non-compliance.

​I have four active cases with CAAM (Civil Aviation Authority of Malaysia):
​CAAM-009361-01-26
​CAAM-009371-01-26
​CAAM-009383-01-26

​Warning to all travelers: Do not book here. They ignore the law and suppress consumer voices. I demand a full cash reversal for Order 1033022992

Worst ticket-booking experience ever. Payment went through just for them to come back 2 hours later saying fares went up and now they can't honor my original price ($100 difference).

Dear Airpaz Support Team,

I am writing to formally follow up on my outstanding refund.

The last correspondence I received from your team was dated 17 December, advising that the refund would be processed within approximately 7 days. As of today, no refund has been received, nor have I been provided with any further update.

Please provide an urgent update on the status of this refund and confirm when payment will be finalised.

For ease of reference, the details are as follows:

Airpaz Code: 1031390016

No customer service provided.

I would appreciate your prompt attention to this matter and a clear timeframe for resolution.

I’ve booked a flight from SYD to MEL with Virgin Australia with 1 checked baggage 1x23 kg. During check-in, it turned out that the fare only included 7kg of hand luggage. I had to pay an additional A$65 for my checked baggage. My booking no longer exists online with Airpaz, so I can't communicate with them (if you can even call it that). The good thing is, I can prove everything with screenshots. This is definitely a case of deliberate deception and therefore fraud. As soon as I get home, I'm going to find legal support. 🤷🏻‍♀️

The answer from Airpaz is another lie because they have my contact details and already contacted me. They probably want to make other customers believe with their response that they are easily reachable and take care of the customer problems. Unfortunately, this only worked after I left a review on Trustpilot. I sent them screenshots that clearly show that, after everything I experienced at check-in, I was deceived by Airpaz.

5. January 2026: Sorry, no Email after I’ve sent them the requested documents and no provided clarification 😠

9. January 2026: This company is getting more and more ridiculous. After sending them the requested documents five days ago, I received an email today saying they hadn't received a reply and would close the case within 72 hours if they didn't hear from me. So I've sent them the documents a second time. I'm curious to see what happens next. This has absolutely nothing to do with professionalism.

22.01.2026: This is the biggest joke ever. After Airpaz wrote to me saying they had initiated a refund, I received a voucher yeaterday 😂 As if I'd ever book with them again. And they probably even think they've resolved the issue to their customer's satisfaction. What crooks!
DO NEVER EVER book via Airpaz !!!!!!!!

Absolutely shocking service. My wife accidentally booked through this site being deceived into thinking it was the legitimate booking platform. We had booked our flight for a 9:55 departure about 9 months prior. 2 days before we were due to fly, we checked in and bought food and reserved seats. Nowhere during this process was it clear that they had changed our scheduled departure to 17:15, a delay of more than 7 hours. On the way to the airport the day before, we noticed this change, so went straight to Air Asia counter. There were still plenty of seats available on the plane but Air Asia refused to reseat us on the flight we had originally booked. They said it was Air Paz's responsibility. Air Paz said because it was less than 48 hours to departure they could not put us back on our original flight. The only way we could do it was to buy new flights. During this time flight prices had increased. So we have ended up rebuying our flights at a 30% premium, no seat allocation, no food, no extra luggage. Hopefully we will get a refund on our original flights, but still will have paid approximately 500GBP more than we originally did plus stress plus hours waste. NEVER use a third party site.

Airpaz is a non-compliance company because they work around laws and legalities via foreign policies, im sure. If they were stationed somewhere customers would be able to call, speak to someone, make changes, reschedule etc.

This company is absolutely horrible and they take our money and disappear into the online global al market.
Shame on them, and shame on the airlines that allows them access to their flight infor.ation and bookings.

Do NOT USE AIRPAZ.
RESPECTFULLY,
DR VINES

Lastly,
NO WEAPON FORMED AGAINST ME SHALL PROSPER.
🙏

AVOID AT ALL COST AND BOOK WITH ANOTHER TRAVEL AGENT. Lion Air have cancelled my flight. Requested a refund via Airpaz website. First refund will take between 26 to 86 days. Secondly, the refund will be processed via a voucher. I have spoken to two agents who first said Airpaz only issue vouchers. When I challenged this because not anywhere on their terms and conditions does it say if the airline cancels the refund is issued in vouchers, both changed their story and then said accept the vouchers and then try to get this converted back to your original payment method later with their relevant department. When I asked who that would be they could not tell me. Obviously the agents are trained to say this because once you submit a refund you then have to approve the refund. Once you click the accept button a pop up appears stating that you agree to accepting a refund via vouchers. So why are the agents telling me to approve the refund request and then saying to convert the vouchers back to your original payment method. Totally scam. Also guess what both agents ended my live chat when I asked what their complaint process is. If an airline cancels a flight why should you receive a voucher back in return. STAY AWAY FROM THESE THIEVING CROOKS. I will have to do a chargeback via my credit card. I have taken all the screenshots from our chats as proof what what discussed.

Please do not use this website. Total scam. They have taken details of our private house in Madeira and put it up for rental. It is not for rental.

I have read their reply. I shall not be contacting them but this is a warning to anyone using this site that they are cloning pictures to lure unwary punters into believing a private house is for rent . Avoid at all costs!