Aironox 

didnt expect much from it but it surprised me. still not perfect on collars but good enough that I dont care

it works best on shirts for me. trousers are okay but I don’t use them as much. still useful

took longer than expected to arrive but I can’t complain about the product. makes getting ready so much easier

I ordered an Automatic Ironing Machine (Order #AIR981162015) on January 22, 2026 and paid USD $161.95.
The item was never delivered. What I only discovered in April — by checking Aironox's own tracking page — is that the parcel had already been returned to Aironox on March 5, 2026.
Here's what makes this fraud rather than just a bad experience:
After receiving the returned parcel on March 5, Aironox continued sending me emails on March 14, 23, 28, and 30 saying they were "following up with the shipping company." They knew the product was back in their hands. They said nothing.
Their order portal still shows my order as "On its way." It is not. It has been sitting in their warehouse since March 5.
When I confronted them with the tracking evidence on April 21, they offered me a 50% refund "while continuing to resolve the delivery." There is no delivery to resolve. They have the product. They have my $161.95. They offered half.
I rejected the partial offer and demanded a full refund by April 23. They went completely silent.
I have since filed reports with UK Action Fraud, National Trading Standards, and initiated a Mastercard chargeback through my bank (BDO Unibank, Case ID: BDO-005563106).
AIRONOX LIMITED is a UK-registered company (Companies House No. 16543094), incorporated in June 2025. Looking at the reviews here, I am clearly not alone.
Avoid this company.

The machine itself is pretty lightweight which I like. Feels a bit cheap material wise but it does the job so I’m okay with it

I purchased this product from Aironox for a family member who suddenly passed away before I could give it to them. The item is in its original condition, as it was never opened, it is still sealed. I missed the 14-day return deadline by only a few days due to bereavement.

When I first contacted the company, they responded quickly — but only to say that a refund would be subject to a 30% “restocking fee”.

I then replied to the MD and Adam Pott the Founder asking why such a significant charge would apply to an unopened item, especially given the circumstances.

Since that point, they have stopped responding entirely. No explanation, no follow-up, and no attempt to engage.

In my experience, this felt extremely uncaring and purely transactional — a situation where compassion and basic customer service were replaced by a RIGID FOCUS on EXTRACTING MONEY.

This raises serious concerns:
- A 30% deduction for an unused, unopened product
- No transparency when asked to justify the charge
- Selective communication — responsive at first, then silence when questioned.

This is not about the product itself, but about how customers are treated in difficult circumstances.

Based on this experience, I would urge others to think carefully before purchasing. If you need understanding or support, you may not get it.

Not gonna lie I got this after seeing it multiple times on Instagram. Thought I was being influenced again but This one actually paid off

took around 3 weeks to arrive which was annoying. customer support helped when I asked though. machine works fine and gets the job done

I just like that I don’t have to stand there doing anything. Ironing always felt like such a chore and this removes that part completely

I ordered this product last year and have not received it yet. I have sent 21 emails asking for a refund for something I have never received. When I do get a reply they keep telling me they are working on it and try to get this resolved. And nothing happens- no product, no refund. Absolutely the worst experience. DO NOT BUY THIS !

AIR98889315 Received never worked they said send it back which would have cost $150 which is pointless as I could buy another unit. Ask for replacement as they won’t refund. This was December 2025 still haven’t had a replacement Fault plug plus unit won’t turn on. They keep saying we will get back to you.

5 months since i placed the order n no response from seller and no item recieved

It took 2 month to receive my order and when we it arrive it was well packed, but when we plugged it in to the power it worked for 30 seconds. I Sent an email in December 2025 explaining the issue finally received a reply stating that the power adaptor was faulty and they would send a replacement. it’s now April 2026 and I still have not received the replacement power adaptor. I am continuing to send emails that are not being read explaining the situation again and including all previous communications but it’s not been read. All I want is to able to use it

Bought one of these turned it on and within 5 seconds it went off and would not work again. Sent several emails to Aironox for a return and refund as per their 14 day money back guarantee. After a week they sent me an address to return it which I did with Royal Mail at a cost of £22.95 and it came back to me as the address did not exist. I have emailed them again and still waiting for a reply. DO NOT BUY ONE OF THESE!!!

I put in an order for two aironox. The order was placed on October 2025. Everything was normal, I got a tracking ID and follow it all the way to Miami. Once it arrived to Miami the updates suddenly stopped. I immediately got in contact to both Aironox and the shipping company. Aironox assured me that everything was normal and that in a few weeks I would get my package. The shipping company told me instead that since there were no updates, my package was likely lost.
Since November 2025 until April 2026, Aironox keep answering my emails with “ Please let me follow up. Warm regards,” offering little to no help.

If you are thinking buying from them, please abstain.
You will likely lost your money (refund is virtually non existing).
Buy from other companies. Keep your money. Don’t buy from Aironox.

I purchased a product from Aironox which was received in a **faulty condition**. Upon attempting to use the product, I found that:

* The device does not power on despite testing multiple outlets
* The plug provided is not compatible with Canadian outlets

I contacted the company and provided **video and photo evidence (two videos)** clearly demonstrating these issues.

Despite this, the company initially attempted to classify the return as a **non-faulty return**, stating that a **30% restocking fee** would apply. This contradicts their own stated policy, which specifies that **faulty items are not subject to restocking fees**.

After multiple communications:

* The company repeatedly requested video evidence, even after it had already been provided
* They attempted to proceed as though I had agreed to the restocking fee, which I had not
* They refused to provide a **prepaid return label**, instead requiring me to pay return shipping upfront

The company later stated that they would provide a **full refund and reimburse return shipping**, but only after I return the product at my own expense. This places financial risk on me despite the product being defective upon arrival.

Overall, the interaction reflects:

* Attempts to apply incorrect fees contrary to their own policy
* Repeated delays and requests for already-provided evidence
* Refusal to cover return shipping costs upfront for a defective product

This has caused significant inconvenience and raises concerns about **unfair or deceptive business practices**.

I ordered the Aironox machine direct from the company in November 2025 as a Christmas present for my elderly mother. It arrived in time for Christmas but the tracking was difficult to follow and updates were slow. I gave it to my mother on Boxing day. My father became very unwell later this day. We then spent all of our time caring for him through into February 2026.He has now thankfully made a full recovery. Due to the time spent looking after my father I only recently was able to set up the Aironox machine for my mother. I followed the instruction booklet but it did take some time as they were not really clear to comprehend.
Once set up i switched the machine on it and started to inflate for approximately 10 seconds and then cut out. I tried to turn it on again and nothing happened. I contacted customer service via email about this issue and have sent a clear video of the machine not working along with photos and my online purchase details and receipt as they requested. The last email I received stated 'the company would look at it' since then I have heard nothing in reply to my emails.
My Mother and myself are extremely upset and disappointed as she has a Christmas present that does not work. I purchased a more expensive gift than usual as I thought it would make it easier for her to press her clothes using this machine but sadly she hasn't even been able to make use of it as it doesn't work. The company states a lifetime guarantee so I hope the Aironox team will make further contact with me to resolve this matter, so I can gift my Mother with another present.

The machines okay - it doesn't perform as well I hoped but it works enough that I still use it

I regret purchasing from Aironox. The product arrived, but it is complete junk—I cannot even turn it on. It feels cheap and is obviously non-functional straight out of the box.

The real problem, however, is the customer service—or rather, the complete lack of it. When I tried to contact them to arrange a return and refund, I received absolutely no response. It seems like I have been ghosted.

Warning
Item arrivied faulty - agreed a refund - item returned - supplier now gone quiet when chasing for the refund.