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AirFreight.com Reviews 1,567

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent delivery service, highlighting its speed, punctuality, and reliability. Many consumers were particularly impressed with the exceptional service and the professional, helpful staff who provided clear communication and continuous updates throughout the shipping process. People frequently mentioned the quick response times, noting that the company was able to schedule pickups and deliveries very rapidly, even for urgent, time-critical shipments. This efficiency and dedication ensured that deadlines were met and operations ran smoothly, providing peace of mind to customers.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the speed and efficiency of... See more

Service

Consumers find service to be positive, highlighting exceptional communication, efficiency, and reliability.... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Response time

Users describe positive interactions with response times. Many customers highlight the quick responses, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called up at 7:30 pm for transportation of material to our key customers. We could not secure trucks and one that was secured cancelled at the end of the day. Todd was amazing! He quoted three sh... See more

Rated 5 out of 5 stars

Jason Knox and Air Freight were top-notch. Best communication and service I've had with a shipper in a very long time. I had a time-critical shipment that didn't get picked up, and they responded firs... See more

Rated 5 out of 5 stars

Chris Noe explained everything they can provide very well, and we realized quickly that it was the perfect fit for our need. He worked very fast on our request and was always available for question... See more

Rated 5 out of 5 stars

We cannot thank AirFreight.com and especially Todd enough for their incredible service during a critical moment for our business. When we found ourselves in an emergency situation needing an engin... See more


Company details

  1. Logistics Service
  2. Delivery Service
  3. Freight Forwarding Service
  4. Shipping Company
  5. Shipping Service
  6. Trucking Company

About AirFreight.com

Written by the company

AirFreight.com is an expedited logistics company that specializes in airborne and time critical ground deliveries. Founded in 2006, it has helped thousands of businesses transport and deliver products quickly and efficiently.

Utilizing both air and ground shipping methods, AirFreight.com can carry out a shipment and delivery made within the U.S., Canada and Mexico in just hours. AirFreight.com offers numerous cargo airline and urgent ground transportation services, ensuring each one has the capacity and resources to transport a wide variety of shipment sizes securely.

Real-time tracking technology helps reduce and prevent delays while overseeing the shipping process. AirFreight.com takes a proactive approach to eliminate any unexpected delays that may arise by analyzing traffic patterns, weather reports, and maps of each potential route.

Expedited Air Freight and Ground Delivery Services

Written by the company

24/7/365 Coverage
Your shipments are tracked by our expeditors 24 hours a day, 7 days a week, 365 Days a Year.
Single Point of Contact
Speak to the same expeditor every time you call—no long wait times and no customer service call centers.
Time Critical Freight
Select from a vast suite of expedited, same-day and time-critical services to fit your needs.

We're A Bonded Carrier

Elite Bond Status

Your Transaction Is Insured And Guaranteed!

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Top Notch Customer Service!

John Peterson made the majority of the experience with airfreight great! He provided excellent customer service, his communication skills were on point, and he kept me in the know about where the driver was each day until the final destination. The price was reasonable for a hot shot delivery, and the driver worked well with our employees during the pickup and delivery of our shipment. Thank you for the great experience, AirFreight! We look forward to working with you again.

26 January 2024
Rated 5 out of 5 stars

Last minute hot shot

Easy to schedule shipment to meet our delivery requirments on short notice. Truck driver was hard to understand but clearly new how to communicate with us and knew how to best load our shipment for travel. Shipment made it to the destination earlier than requested. Great experience

11 January 2024
Rated 5 out of 5 stars

Super fast

Pick up was on time and delivery was early. Dispatched sent regular updates on location of the truck.

8 January 2024
Rated 5 out of 5 stars

Todd was incredibly helpful and helped…

Todd was incredibly helpful and helped provide fast and easy solutions to a chaotic and stressful time. He was incredibly reliable and responsive. Todd truly saved the day! We will definitely be using airfreight again.

11 January 2024
Rated 5 out of 5 stars

World Class Service

The experience with AirFrieght was amazing, Andy provided us with World Class service. Will continue to do business with them.

11 January 2024
Rated 5 out of 5 stars

True to word

True to word. They did exactly what they said they would do. They showed up on time and delivered on time.

27 December 2023
Rated 5 out of 5 stars

John Mark took care of our request…

John Mark took care of our request quickly and professionally. He worked through some issues with the pick-up and communicated status in a timely manner. Would definitely recommend using AirFreight for hot shot needs.

12 December 2023
Rated 5 out of 5 stars

Very Good Communication

I will likely use this company again. John Mark was very helpful and responsive throughout the process. Quick response time and they got my freight where it had to be, at the time it had to be there. I would recommend to anyone that is in a pinch and needs to get freight moving quick, fast and in a hurry.

6 December 2023
Rated 5 out of 5 stars

700 mile parts run 911

We had a 700 mile 911 parts run ahead of the holiday weekend. John Mark gave us a quote and told me they could get our parts picked up within a couple of hours and deliver 8am next day. Finally!….someone that can make it happen as if you were doing it yourself! Thanks for the superior service and also the constant communication in the process. It actually happened faster than John Mark said it would…..and we were not upset about that by any means! Thanks again! Great job!

21 November 2023
Rated 5 out of 5 stars

Your people are fantastic …

Andy Ernst made the whole process painless, even when we had to make changes. He was professional and personable. And patient!! And the driver came on time, was very capable and helpful. He delivered on right on time and was polite at all times.

10 November 2023

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