No answer!
My Flight is next week, on 19/3, and I must reschedule. Until now , no answers on WhatsApp. Waiting since 04 March!
4 March 2026
Unprompted review
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Company details
Information provided by various external sources
Find promotional ticket offers. Book with Air France to Paris and more than 500 worldwide destinations and take advantage of our loyalty programmes
Contact info
Rue de Paris 45, 95500, Le Thillay, France
- airfrance.se
1.6
Bad
29 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Why do you not respond on a claim…
Why do you not respond on a claim regarding delayed luggage? I have filled out the claims report accordingly several months ago and called you as well multiple times without any help. Do you think this is reasonable service handling?
22 October 2025
Unprompted review
EFTER ATT HA FÅTT DENNA HEMSKA INFO…
EFTER ATT HA FÅTT DENNA HEMSKA INFO FRÅN AIRFRANCE KOMMER JAG NOG ALDRIG ATT FLYGA MED DEM MER, ELLER KLM:
We are reaching out to you because of a recent data breach involving your personal data. Specifically, a fraudster gained limited access to a third-party system that is used by Air France.
However, we have confirmed that some of your personal data were exposed by this breach. These relate to your earlier contact with our customer service and may include:
- Your first name
- Your contact details
- Your Flying Blue number and tier level
- The subject line of service request emails
VAD HÄNDER NU??
7 August 2025
Unprompted review
Not acceptable, avoid Air France and Travellink.
Air France canceled our flights and offered an alternative route that didn’t work for us due to other travel plans. We have requested a full refund through Travellink, who claim to have informed Air France, but we haven’t received any feedback at all. We have written and called several times, and nothing is happening! It’s been over 3 months, and it is completely unacceptable. Neither Air France nor Travellink has responded to anything!!!
8 December 2023
Unprompted review
They have 0% customer service
They have 0% customer service, it's actually scary how little they care about their customers.
We flew to Paris, due to over 1 hour delay on their first flight, we didn't make the transfer.
Next flight, 6 hours later, no apology, no compensation.
Unbelievable that such bad customer service is possible.
First and last time I use them, and I can in NO way recommend using them.
15 December 2023
Unprompted review
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