Air France Reviews 

All our luggage. (Three suitcases) were lost at Paris on our flight to Peru.
After completing a lost baggage claim at Lima airport we heard nothing more back from Air France other than through their portal which continually gave changing stories on where our luggage was. Air France never informed us that our luggage had actually arrived in Peru.
There appears to be no way to contact Air France by phone or email as we and our travel company tried several times.
When our luggage eventually arrived at Cusco (after four days) Air France would take no responsibility for getting it to us despite the fact we were nearly three hours from the airport.
If it was not for the fact that our travel company helped us to bring them I don’t know what we could have done.
When I received my luggage our daughter’s brand new suitcase was found to be in a terrible state. It was covered in oil stains, oily hand stains and very dirty. It had clearly not been taken care of.
we submitted two claims at the beginning of July.
I have tried several times to contact Air France but they do not answer any phone lines, and I can find no e mail address for them.
If you go to their complaints page you are redirected to a claims page. Everything has to go through this claims page. To try and make a complaint you are just taken round and round to the claims page. Its other problem is it does not log any of your input after your initial claim. There are no records shown. It keeps no copies of proof of receipts or picture evidence on it. In September I added to my claim that the delay was unacceptable and that I would be contacting ADR. It is not logged.
At no time have we received any communication from Air France.
Four months is an acceptable time to wait for two small expenses claims.
Air France ensures that it has a very difficult process to find and make complaints. The page that states you can make a complaint takes you to a claims page. If there is an e mail address it is not easy to find.
There is no communication from Air France other than via their claims page which keeps no logs and if any updates are put on, then you are not notified. I confirmed to them that I wanted this to be considered a complaint. This was also not acknowledged.
After three months I contacted the Ombudsman. Strangely enough they emailed a few days later to pay our expenses. No payment for the badly damaged suitcase.
So if you want a response from Air France contact the Ombudsman other wise you don't exist.

Still waiting for a refund!! Legally I’m owed one and they are taking forever to process it. Absolutely disgraceful and bad customer service. It’s actually crazy how long it takes them to refund people.

Great website, very easy to use. Thanks

The experience was smooth and effortless.

They cancelled our outbound flight for all 11 of us due to an air traffic control strike. We booked Eurostar to get to Paris to celebrate my daughter's 18th birthday instead as they couldn't offer us an alternative. Now they say that you can't take the return flight as we won't have flown out with them. What a ridiculous policy that is. We've had to buy last minute Eurostar tickets. Who are the losers? Us and AirFrance, the winners Eurostar. What is the point of that?
Never again Air France.

everything went smoothly and I'm happy with the outcome

They hiked up the price while I struggled to pay via card for 30 min. If I had a choice, I wouldn’t go with them. Very disappointed. It’s a matter of principle.

I was hoping to have a pleasant experience with Air France, but it has been frustrating. My husband has a spelling mistake in his name and needs to change from Ian Freemam to Ian Freeman. I was assured it will change, yet tickets came through with the unchanged name. We have economy tickets, but are unable to add any baggage and it clearly states online that economy tickets may add 1 baggage weighing till 23kg. Booking Ref: VQCPPX

Aful Airline. Overbooked flight and denied boarding. Lost our luggage. Failed to book us in properly for the replacement connecting flight.

it was my first time using i found it easy to navigate and lots of info for a first timer well done and thanks for making my booking easy

Travelled with many airlines but found Air France to be excellent.

Hard to get hold of (approx 50 mins waiting) but were excellent in helping with minimum fuss.

You can only judge a company on how they respond if things go wrong and Air France were excellent for me.

Will reuse.

The website was easy to use, the flight times were great for what we needed and the cost of the flights was good.

Booked two Business Class tickets to Cuba. Due to the recent political and social situation in Cuba we have decided it is safer to avoid going there.
Tried to change the booking online - can't change the destination, just dates.... they force you to call their customer service.
Called customer service, some people speak English some don't- shocking! After someone quoted us for a change of destination to Punta Cana (which was cheaper than the flight to Cuba anyway so we would lose money) we were told that the changing fee is £280 per person - we were happy to pay that. The advisor saved the quote and said that we can call back and just pay the additional fee as it is all saved on the system.
We have called back and asked the new advisor (the less English speaking one and one with a lot less common sense) to proceed, she has advised us that as we have started a new call/enquiry with them she has now cancelled our saved quote and said that currently we will have to pay £7000 each!!!! to change our flight. What on earth?
Air France should happily help us change the flight as the situation in Cuba with protest, food shortages and electricity blackouts is not a safe destination! Customer Service is diabolical and Air France should be ashamed and also legally held responsible for not providing a customer service that can speak English -it is dangerous to speak to them as they really don't have a clue what you are saying to them.
We have recorded the conversations with their customer service and if it cost me a fortune I will not leave this as it is.

Booking process went very well, also had a phone conversation to help book flight with AF very helpful.

Good value flights but not so good if there is a problem to deal with. The web site can be a little confusing as some of it (booking transport to and from the airport) is in French and found the help desk always busy.

After booking and paying for two return business class tickets to Brazil, unfortunately the plans have changed and we had to change the flights and the dates. And that is when our nightmare started. After being on hold each time for over 30m minutes, talking to numerous agents, that all give us completely different information, after waiting for 4 days for a promised new reservation email, we called the AF again, and another "customer advisor" Angel said again that there are no recored changes to our booking, that that new flight is economy class would cost us the same amount as our return business class, but if we were being it online it would have been £2000.00 cheaper!! After we asked to talk to her supervisor, first she said that there is no supervisor, 5 min later she said that her supervisor is there but wouldn't talk to us. Lies after lies, exhausting and frustrating!!! The worst customer service ever. Complete absence of service, to be fair. We still haven't achieved anything, just wasting our time on useless agents that are rude, unhelpfull, and totally unprofessional .

Never ever ever again booking through Air France - where do I start? In summary... you call customer services and because they're busy, you get cut off. The only communication possible with a human seems to be through Facebook messenger. It has taken 3 days to sort out 1 problem through messanger because you're having a slow-motion conversation going backwards and forwards - this would have taken 2 mins on the phone... so frustrating. Online system is terrible - now we've ended up in a position where the system shows we've booked all our seats but our receipt only shows some... apparently messenger people say we need to call - when we call we keep getting cut off - we have little children and can't let them be separated from us on the flight... seriously... have never encountered such a long catalogue of problems with an airline... have no hope that when we turn up it will all be fine... we've never ever had this amount of difficulties with ryanair... and that's saying something!!!!!!!

So easy to navigate

easy to navigate
quick to book and very informative
yhank for the smoth booking experance