Air Force Gift Shop Reviews 

749
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Application to shop was well designed and easy to shop. My new baby grand daughter looks absolutely amazing in her pink NASA hoodie. Thank you.

Company replied

Rated 5 out of 5 stars

I had been looking for a cool nasa hoodie for a while but they were all around £35. Came across this shop online selling the same hoodies for £13! Took a few days for delivery but they kept me up to d... See more

Rated 5 out of 5 stars

I was looking for a gift for a child in the US and an England football shirt was way too much money so this was my second choice but a brilliant one. The Red Arrows fly all over the world and he had s... See more

Company replied

Rated 5 out of 5 stars

Hoodie aged 18 months was thinner material than I thought but actually turned out better for wearing . Prompt delivery . Just in time to be worn at the Red Arrows show and grand daughter stole the... See more

Company details

  1. Fashion Accessories Store

Information provided by various external sources

Official Licensed RAF Red Arrows and Royal Air Force Products


Contact info

4.9

Excellent

TrustScore 5 out of 5

749 reviews

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4.9

All reviews

(749)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

1st class customer service

Order was processed very quickly but what I was most impressed with is that I ordered the 58th season t shirt and sweatshirt. Only the next day I receive an email from the lovely polly asking if I would like to upgrade my order to the 59th season version that had only just been released that day!!! Of course I said yes and was over the moon with it. Now that's what I call a first class customer service

22 June 2023
Rated 5 out of 5 stars

Best in the World

Best in the World. Was looking for something to remind me of my youth and saw the beanie. The process from start to finish was really easy. The beanie hat itself is of great quality and a fantastic deep red. It certainly keeps your head warm and is a fantastic addition to my collection

25 June 2023
Rated 5 out of 5 stars

Excellent service

Easy to use Web site, delivery was a little slow. Quality of goods are excellent as is price. Son loves military aircraft and was more than happy when he opened his gifts on his birthday.

7 June 2023
Rated 1 out of 5 stars

It’s a shame I had to give this company…

It’s a shame I had to give this company even a single star.
I have ordered various products in the past with no issues. But when it comes to ordering embroidered
T shirts, this is when the the fun starts. The operatives Polly and Amy have little knowledge of the products on their own website. Two orders have been sent to me incorrectly. The narrative with regards any complaints gives the impression that you are dealing with a wide boy, back street outfit. I would strongly advise not to buy these items from this company, they are non refundable, there is no customer ethos and the buyer who should beware, will be responsible for this companies mistakes in the ordering process. Quite simply the worst online experience I have ever had.

I stand by my original assessment with regards the second delivery, this company is acting in a highly irregular manor and either has no control over its ordering process, is dishonest or incompetent.
Unfortunately I am now stuck with a T shirt that I did not order, from a company that won’t admit its mistakes, buyer beware.

11 April 2023
Air Force Gift Shop logo

Reply from Air Force Gift Shop

Dear Matthew,

We are sorry to hear that you are not happy with your purchase. We always try our best to rectify any order errors as soon as customer contact us which we did in your case.
We have agreed with you that first order was sent incorrectly, and this was rectified quickly, and the correct products were sent to you which you have now received.
You have emailed us to say that the products we have shipped are incorrect again. We have sent you order confirmation (copy of which you would receive as well) where it shows, that correct products have been sent to you. However, you have said that this is incorrect and that we have issue with our system as you have ordered something else.
In order to resolve the issue with your order and to check if there is error with our system, we have asked you to provide us with copy of the order confirmation you have received when placing order, however you are refusing to do this.
We are unable to resolve this issue if you refusing to provide us with order confirmation you have received if it is showing different products to our order confirmation.
Once you provide us with the information we have requested, we are more than happy to issue refund or exchange for correct items.

The embroidery items are made to order and therefore they are non refundable. This is also clearly stated on our website under each product.

Kind Regards,
Airforce Gift Shop

Rated 5 out of 5 stars

Tee shirt

Amazing products every time well done guys

16 March 2023
Air Force Gift Shop logo

Reply from Air Force Gift Shop

Dear Jayne, thank you for your review and happy to hear you are happy with your purchase.

Kind Regards,
Airforce Gift Shop

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