Aircoprofs Reviews 

⭐ 1/5 — Very disappointing installation and, even more so, customer service afterwards

My experience with AircoProfs has been extremely disappointing, particularly because of the way my complaint has been handled after the installation.

Jeffry was the person who sold me the air-conditioning system and was directly involved from the beginning. Unfortunately, there was a problem with the condensate drainage: the drain pipes were left too short, with the water discharging directly behind/near the wooden façade of my house. I raised this issue because of the obvious concern about moisture and potential damage to the wooden façade.

AircoProfs eventually came to address the problem, but the solution was still not properly executed.

What I find particularly frustrating is what has happened since then.

The management is fully aware of the situation and knows the history of the case. Yet, despite this, I have now been waiting for approximately two weeks while repeatedly being told that it will be handled “tomorrow” or “soon”.

Nothing happens.

I genuinely do not understand why, when management is aware of the situation, no effective action is being taken to finally resolve a problem that arose from the installation.

I am not expecting special treatment. I am expecting basic professionalism: take responsibility, communicate clearly, keep your promises and treat a paying customer with respect.

Mistakes can happen in any company. What matters is how the company deals with them afterwards. In my case, the repeated delays and lack of effective follow-up have been far more disappointing than the original technical problem itself.

I should not have to repeatedly chase the company for weeks to get an installation issue properly resolved.

I am sharing this review because potential customers should be aware that the quality of after-sales service is just as important as the installation itself.

I sincerely hope AircoProfs’ management takes this seriously and finally resolves the matter properly.

Unfortunately, my experience with this company did not finish good.
In the beginning they replied very fast on my email, the appointment was scheduled also very fast.
But when it was the date - just nobody came. Without any call or email. I left my job few hours earlier to be at home for this appointment.
I called by myself to clarify the situation and new appointment was done with specific date and time.
Day before second appointment, I decided to call for the visit confirmation and got the info that time was changed from 9am to 15:05 until 17:05. Again without ANY contact with me. And another time I just could not manage.
If you dont resepct your time and you life flow - good luck with them.

Installation was smooth.
But aftercare is horrible:
- I reported a small issue with one of my inside units in November. Now May and still not solved;
- I arranged a contract for yearly maintenance. Now installation more than a year ago and I reached out to them about the maintenance. But they just do not respond.
I have given up on this company and went elsewhere.

Their reaction below is a bit childish. They wonder if I actually was a customer of them. But when I put this review on in April they quickly called me about it.
I DO respect their offer to make things right. That is really nice.