The Air Conditioning Company Reviews 604

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the excellent service and the high quality of their work. Customers frequently praise the staff for being friendly, professional, and efficient, making the entire process from initial survey to installation seamless and easy. Many people appreciate the quick response times, thorough evaluations, and the neat and tidy execution of installations and services. However, some customers also noted issues with the office service, mentioning a lack of communication or unfulfilled promises regarding product functionality and repairs. A few other people also felt that engineers were sometimes rude or lacked knowledge about the trade, and experienced problems with units not being fully fixed after a service visit.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the professionalism, efficiency, and... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Product

People report ambiguous experiences with product, with many customers expressing satisfaction with their air... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent performance of units... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as a good all-round,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend if you’re looking to install AC, use this company Airconco. They are relatable, professional and price reasonable. They have a lot of options of AC to facilitate your needs. They a... See more

Company replied

Rated 5 out of 5 stars

The engineer for the first annual service of our AC units was prompt and efficient, phoning to let me know he was 20 minutes away. He arrived on time and efficiently and cleanly carried out his work w... See more

Company replied

Rated 5 out of 5 stars

The Team were really good at providing advice on our job, saving us money. They were also super flexible in terms of installation date, (which we kept moving around). Overall, great experience wit... See more

Company replied

Rated 5 out of 5 stars

I really recommend The Air Conditioning Company for all your residential Air Con needs. The team in the office were very accommodating when I had to change a last minute booking. Then the engineer wh... See more

Company replied


Company details

  1. Air Conditioning Contractor
  2. Repair Service

Written by the company

As London's leading Air Conditioning Company for over four decades, we are dedicated to providing unbeatable prices and the highest quality service to all our clients. Our expert engineers operate throughout London and the Home Counties, offering exceptional installations, repairs, and maintenance of fitted air conditioning systems, as well as the sale and hire of portable air conditioning units. Our commitment to quality is unrivaled, as evidenced by our unbeatable 10-year warranty on every installation we undertake. We're also the only aircon company in London with a dedicated showroom showcasing every type of air conditioning unit in working order. This allows potential customers to judge for themselves the styles and different noise levels, providing confidence in making an informed decision. However, we encourage potential customers to do their due diligence and check online review platforms of our company and competitors. We believe in transparency and welcome comparisons, as we're confident that our exceptional reputation and level of service will speak for itself. Our team of experts is dedicated to providing the best possible service, and we take pride in our exceptional reputation. We offer ample parking at our showroom, or you can easily reach us by underground to Mill Hill East, with our showroom conveniently located opposite the station. Choose our company for all your air conditioning needs, and you can rest assured that you're receiving the highest quality service possible. Contact us today to discuss your air conditioning requirements and experience the difference for yourself. Don't settle for less, choose the best in the business.


Contact info

4.9

Excellent

TrustScore 5 out of 5

604 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I’ve been using Aircon company for years

I’ve been using Aircon company for years now and I’ve always been very happy with the service. Both their installation and their annual maintenance thereafter. Expert, prompt, polite, I thoroughly recommend them.

19 May 2025
Unprompted review
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Reply from The Air Conditioning Company

So much appreciated John.

Rated 5 out of 5 stars

Even using this company for many years…

Even using this company for many years now and it’s always been a professional and efficient process. I will continue to use them for as long as I have my site.

6 May 2025
Unprompted review
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Reply from The Air Conditioning Company

What more can we say!

Rated 5 out of 5 stars

5-Star Review: Highly Recommend for Air Conditioning Installations

From start to finish, the entire process with The Air Conditioning Company was incredibly smooth and professional. Getting an initial quote was quick and straightforward, and the team was friendly and helpful throughout. The site survey was thorough, and they took the time to explain everything clearly, which made the whole experience stress-free.

Installation day was efficient, tidy and completed on time. Every person I dealt with was courteous and knowledgeable, which gave me great confidence in their work.

If you're looking for a reliable, friendly, and professional team for your air conditioning needs, I would absolutely recommend The Air Conditioning Company.

11 April 2025
Unprompted review
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Reply from The Air Conditioning Company

Tim - The engineers will be told!

Rated 5 out of 5 stars

Excellent Installation

Excellent service from Air. Con Co - very responsive whilst working out exactly what we wanted and very impressed with the installation by Callum; very professional and went to a lot of effort to make job as neat as possible. Would definitely recommend.

22 April 2025
Unprompted review
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Reply from The Air Conditioning Company

Thanks David!

Rated 5 out of 5 stars

Great company

Great company - very good from survey through to installation, the installation team were quick and left everything in an excellent condition.

16 April 2025
Unprompted review
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Reply from The Air Conditioning Company

Thank you.

Rated 5 out of 5 stars

Great Aircon Installation Team

Prompt service and site visit with helpful information on options and equipment. The Daikin products are high quality and we particularly like the low noise. The installation team, including electrician, were great - on time, efficient, pleasant to deal with and no issues to report. We would be happy to buy future products and services from this company.

8 April 2025
Unprompted review
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Reply from The Air Conditioning Company

So much appreciatd.

Rated 5 out of 5 stars

Great Experience

I had great experience with Airconco. Malcolm was very prompt and helpful in answering my many questions before the purchase. Ivo was very thorough and explained in detail the possibilities for the installation. Aaron came to install the unit and was very professional and did a great job fitting the air con. I would definitely recommend this company.

25 March 2025
Unprompted review
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Reply from The Air Conditioning Company

Christine - I will ensure that both Malcolm and the engineers and Ivo I told of your kind review.

Rated 5 out of 5 stars

Recommend

Professional service from sales through installation. The engineers did the job neatly and professionally at a reasonable price.

27 March 2025
Unprompted review
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Reply from The Air Conditioning Company

Thank you Mr Garske for your kind words.

Rated 5 out of 5 stars

They installed our airconditioning a…

They installed our airconditioning a number of years ago. our bedroom is under a cathedral roof, it has been a lifesaver. They have just carried out their annual maintenance . Timely, polite and swift. Excellent service

21 March 2025
Unprompted review
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Reply from The Air Conditioning Company

Thank you for your continued support.

Rated 5 out of 5 stars

Professional, knowledgeable, tidy

Not the cheapest option but did a good job.

Did the job efficiently, cleaned up after themselves, explained about the different choices and the process during initial consultation and took me through how the unit worked and operation etc. while installing.

Would recommend.

20 March 2025
Unprompted review
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Reply from The Air Conditioning Company

Huge, thanks for your kind words. We don't claim to be the cheapest and nor are we anywhere approaching the most expensive! Indeed, many air-conditioning companies subcontract their installation work to us, and put on a healthy mark up! We do claim to be the best though!

Rated 5 out of 5 stars

very reliable and impressive

i found this company to be incredibly helpful and good value . the engineer turned up on the agreed time and was very polite and completed the work very quickly. Unusual to find proficient relaible companies these days . Most of my reviews are rubbishing companies....not this one!

22 February 2025
Unprompted review
Rated 2 out of 5 stars

Beware if things go wrong

Beware if things go wrong, these guys will charge a fortune. The engineers are perfectly pleasant and seemingly knowledgeable, but to fix a fault with one of our units cost nearly as much as a new unit. Their whole attitude has been condescending throughout, and in the end took over 6 months to actually get a fix. You’d be better off going elsewhere imho. Or accept that was you’ll be paying through the nose for as long as you have the units.

1 December 2024
Unprompted review
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Reply from The Air Conditioning Company

Dear Mr. Hammond,

Thank you for your feedback. We are always open to constructive criticism, but we would like to clarify a few key points to ensure an accurate picture of your experience.

We are proud to be the only air-conditioning company in the UK to offer a 10-year warranty on our installations. This extended coverage is available only to customers who maintain an active annual service contract, as regular maintenance is essential for ensuring the longevity and reliability of the units. When you chose to discontinue your maintenance contract in 2023, we made it clear that your warranty would revert to the manufacturer’s standard one-year coverage, meaning that any future repairs would be chargeable at standard rates.

When your unit developed issues in 2024, we attended promptly, diagnosed the problem, and provided full quotations before proceeding with each stage of repair—all of which you approved in writing. It is important to note that we were unable to diagnose all of the faults in one go because there was no power reaching the unit due to the failure of the outdoor PCB. Until this component was replaced, we had no way of detecting additional issues, such as faults in the indoor PCB and solenoid valve, which only became apparent once power was restored to the system.

Unfortunately, due to what is likely to have been an electrical surge, multiple components failed, leading to an unexpected sequence of repairs. Had your maintenance contract been active at the time, the total cost for these repairs would have been just £796 plus VAT, rather than the £2,008.75 incurred. Despite this, as a gesture of goodwill, we still reduced our labour charges to reflect maintenance contract rates.

With regard to your mention of a “condescending attitude,” we find it surprising that this was never raised with us at any stage prior to your review. Customer service is at the heart of our business—we are a family-run company now in our fifth decade and take great pride in our nearly 1,000 positive reviews across various platforms, which consistently highlight our professionalism, fairness, and customer care.

If you would like to discuss any outstanding concerns—or settle the remaining unpaid invoices—we would be happy to speak with you directly. Please feel free to reach out at jordan@airconco.com

With kindest regards,

Jeff (Head of Customer Service)

Rated 5 out of 5 stars

Great customer service

Great customer service, from the first call to book in a service to the engineers who arrive,always polite, friendly and do a great job.

5 February 2025
Unprompted review
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Reply from The Air Conditioning Company

Thanks for your kind words. Just so appreciated

Rated 5 out of 5 stars

Engineer had very good knowledge what…

Engineer had very good knowledge what he was doing, left area very clean and tidy. Great communication with booking in the service. Very pleased with the overall job.

31 January 2025
Unprompted review
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Reply from The Air Conditioning Company

Your review is so appreciated and will be shared with the team.

Rated 5 out of 5 stars

Great company

Great company, very professional and informative. Callum and Daniel provided an excellent service and installation. Minimum hassle and done very quickly. They also kept us informed about their progress and of any decisions we needed to make.

14 January 2025
Unprompted review
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Reply from The Air Conditioning Company

Thanks for your lovely review, which we assure you will be passed on to both Callum and Daniel.

Rated 5 out of 5 stars

Great company to deal with

Dealing with Airconco (The Air Conditioning Company) is always straight forward. They answer emails and the phone and have availability to book in engineers for maintenance appointments quickly. Their engineers show up when they say they will and are knowledgeable and helpful. We have had two air conditioning units installed and serviced by the Airconco for the last two years and couldn't be happier.

10 January 2025
Unprompted review
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Reply from The Air Conditioning Company

We strive for perfection but we settle for excellence!

Rated 5 out of 5 stars

Good experience

Arrived exactly on time .. put covers over his shoes which pleased me and my carpets. Very efficient, friendly and courteous. Very happy with the service. Thank you.

29 January 2025
Unprompted review
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Reply from The Air Conditioning Company

Enormous thanks for your kind review. So much appreciated.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Use this company for routine maintenance and new installations. Always organised and courteous. New installations are quick, efficiant and professionally handled. Communications with office throughout. Would highly recommend.

17 January 2025
Unprompted review
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Reply from The Air Conditioning Company

Your kind words are so appreciated. And we owe you thanks for choosing us.

Rated 5 out of 5 stars

Air Conditioning Installation

Joe and Lewis fitted our Daikin Perfera air conditioning unit. They were professional, courteous, and did a great job with minimal mess. It was a great experience dealing with Airconco would recommend them.

29 November 2024
Unprompted review
The Air Conditioning Company logo

Reply from The Air Conditioning Company

Joe and Lewis were immediately told of your kind reviews, and they were so appreciative.

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