Air & Grace Reviews 

1,813
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 473 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional comfort, high quality, and stylish designs. Many highlight the shoes' ability to be worn for extended periods without discomfort, often feeling like "walking on air" and requiring no breaking in. The delivery service is frequently noted as fast and efficient, with items arriving promptly and well-packaged, supported by excellent and responsive customer service. However, some customers noted issues with sizing, finding shoes either too small or too wide, and expressed a desire for half sizes. A few also felt certain products looked cheap or were uncomfortable, describing them as hard or poorly made. Delivery problems were also mentioned, including delayed or failed deliveries.

What people talk about most

Product

Consumers generally express high satisfaction with the product, frequently highlighting its comfort and... See more

Quality

Customers consistently report positive experiences with the quality of products, frequently highlighting... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Order

Clients share positive opinions on the ordering process, with many reviewers finding it easy to order online... See more

Service

Users describe positive interactions with service, highlighting excellent and very fast service from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Big shout out to Michelle in customer services who helped me to exchange my too large Gala sandals for the next size down in gold. She provided excellent customer service and swift delivery. I'm delig... See more

Rated 5 out of 5 stars

Bought some lovely shoes however the fit wasn't quite right. A quick phone call & a replacement pair was sent out before they had received the original pair back, which was great as I needed them... See more

Company replied

Rated 5 out of 5 stars

Absolutely gorgeous shoe and so comfy. I can no longer wear heels for very long so these are the perfect alternative for me. Needed something more dressy for a party and daughter’s graduation and thes... See more

Rated 5 out of 5 stars

I'd been looking at the Charli trainers for ages, but couldn't justify them, even though I know how comfy Air & Grace shoes are. Anyway, hubby saw me looking at them and asked why I hadn't bought them... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Boutique
  4. Clothing Store
  5. Fashion Accessories Store
  6. Streetwear Store

About Air & Grace

Written by the company

We make astonishingly comfortable shoes that quite simply look amazing.


After 20 years creating footwear ranges for international brands, our founder Claire became increasingly frustrated with the idea that comfort and style couldn't exist.

Nine years on and we're now a small but mighty team of specialists, putting our heart and sole into every shoe we create.

Style and comfort are key - all of our shoes, boots and sandals have layers of high-performance memory and recovery foams built in.

We're passionate about responsible manufacturing. Our materials are sourced from accredited suppliers who operate to the highest standards, and manufacturing our shoes in Europe means fewer miles to travel.

We’re also fierce advocates of slow fashion and believe great design is seasonless. The cycle of endless discounting and throwaway fashion has a huge impact on our planet, that’s why our philosophy is 'buy fewer, choose better'.

A philosophy that means enduring quality is built into every shoe we design, so that you’ll love to wear your favourite pair, again and again.


SHOP NOW contact us

What makes our shoes so special?

Written by the company

Our patented Tender Loving Air® Technoogy
Hidden in our trainers you’ll find our patented Tender Loving Air® comfort sole that made us famous. We're told it's like walking on a cloud... Unique to Air & Grace, our patented Tender Loving Air® comfort sole combines layers of high performance foam cushioning to give you that “astonishingly comfortable” feeling underfoot. We use the best, high performance materials, usually only found in sports shoes.

FREE UK Standard Delivery

for all orders £125 and over

for all orders £125 and over
Standard deliveries usually take 2-4 days to reach you from dispatch. We aim to dispatch the same working day if the order is placed before midday. We offer a FREE exchanges (UK only) using Royal Mail.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,813)

418 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely love my gold shoes so much…

Absolutely love my gold shoes so much purchased the black and gold. So comfortable and stylish. Get so many compliments on them.
I would order all the colours.
My husband may have something to say about that though 😊🩷

1 May 2026
Rated 4 out of 5 stars

Totally failed delivery with the item…

Failed delivery despite instructions being given to the courier. Initially hard to contact air & grace - their automatic response to a customer service question email lands in my normal inbox, but then the specific replied end up in junk mail. Not sure why, but took some persistence and help from the customer services team to figure that out. Once the communication was sorted the customer service has been excellent. Just a shame the shoes I had ordered are on pre-order so it’s now a wait or to find something else.

29 April 2026
Air & Grace logo

Reply from Air & Grace

Thanks for your review. I know we've been in contact since this was written, and that we had replied to your original email and following email, but they had landed in your junk folder. Happy that we've now reached a resolution to the delivery, and thank you for your patience.

Rated 1 out of 5 stars

I am trying to return item and email…

I am trying to return item and email address comes back not known, Help

28 April 2026
Unprompted review
Air & Grace logo

Reply from Air & Grace

We're really sorry to hear this. Our email address is hello@airandgracelondon.com or you can call us on 020 3995 4713. Please note, we are Air & Grace London, an online shoe brand. We are unable to trace your name on our system so you may have the incorrect company. Please call us so we can try to help. Thanks.

Rated 3 out of 5 stars

A disappointment this time

I have had great experiences with this company, but was disappointed with my recent order. The Gala black leather sandals were much as I expected - sturdy but nice soft leather and comfortable soles. However, the Lottie Mary Jane sandals did not fit properly (too broad and too short), and what was described as 'burgundy suede' is actually much lower quality -- hard and inflexible, and more brown than burgundy too -- that I anticipated. I will have to return them (at my own expense) and won't be ordering again.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful shoe

Beautiful shoe, the gold leather Anais. Very soft leather. I normally wear a size 5.5 or 6. This shoe comes up rather small and I had to go for a 7. Deliveries came quickly. Definitely recommend.

13 April 2026
Rated 5 out of 5 stars

Beautifully made

Beautifully made shoes in the softest leather. I'm delighted to have found a flat shoe that still looks elegant

10 April 2026
Rated 5 out of 5 stars

A great brand!

I have been a customer of Air & Grace for many years. High quality products & exceptional service throughout.

Thank you!

10 April 2026

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