Big shout out to Michelle in customer services who helped me to exchange my too large Gala sandals for the next size down in gold. She provided excellent customer service and swift delivery. I'm delig... See more
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Bought some lovely shoes however the fit wasn't quite right. A quick phone call & a replacement pair was sent out before they had received the original pair back, which was great as I needed them... See more
Company replied
Absolutely gorgeous shoe and so comfy. I can no longer wear heels for very long so these are the perfect alternative for me. Needed something more dressy for a party and daughter’s graduation and thes... See more
The Anais shoes are so dainty, pretty and comfortable, well-made with the softest leather, attractively packaged and delivered at the speed of lightening! I have wide feet, so sized up and am delight... See more
Company details
About Air & Grace
Written by the company
We make astonishingly comfortable shoes that quite simply look amazing.
After 20 years creating footwear ranges for international brands, our founder Claire became increasingly frustrated with the idea that comfort and style couldn't exist.
Nine years on and we're now a small but mighty team of specialists, putting our heart and sole into every shoe we create.
Style and comfort are key - all of our shoes, boots and sandals have layers of high-performance memory and recovery foams built in.
We're passionate about responsible manufacturing. Our materials are sourced from accredited suppliers who operate to the highest standards, and manufacturing our shoes in Europe means fewer miles to travel.
We’re also fierce advocates of slow fashion and believe great design is seasonless. The cycle of endless discounting and throwaway fashion has a huge impact on our planet, that’s why our philosophy is 'buy fewer, choose better'.
A philosophy that means enduring quality is built into every shoe we design, so that you’ll love to wear your favourite pair, again and again.
SHOP NOW contact us
What makes our shoes so special?
Written by the company
- Our patented Tender Loving Air® Technoogy
- Hidden in our trainers you’ll find our patented Tender Loving Air® comfort sole that made us famous. We're told it's like walking on a cloud... Unique to Air & Grace, our patented Tender Loving Air® comfort sole combines layers of high performance foam cushioning to give you that “astonishingly comfortable” feeling underfoot. We use the best, high performance materials, usually only found in sports shoes.
FREE UK Standard Delivery
for all orders £125 and over
Standard deliveries usually take 2-4 days to reach you from dispatch. We aim to dispatch the same working day if the order is placed before midday.
We offer a FREE exchanges (UK only) using Royal Mail.
Contact info
Unit 5 Lloyds Wharf, Mill Street, SE1 2BD, London, United Kingdom
- 02039954713
- hello@airandgracelondon.com
- airandgracelondon.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
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Reply from Air & Grace
Thanks for your review. We are sorry to hear the Gala gold sandals were not quite suitable. They have been a very popular shoe over the past couple of years.
Fast delivery and nice fitting shoes
26 May 2026
So comfortable and very pleased
26 May 2026
black sandals order
I ordered black sandals not olive green .
They took longer than expected to arrive and also despite leaving messages re the above no communication has been received in response .
Not a positive experience after such impressive and glossy advertising
26 May 2026
Reply from Air & Grace
Thanks for your review. We replied within 24hrs so please check your junk folder. We have also resent the reply just now.
Olive green was the colour ordered, we did not amend the colour, and are unable to do so after a customer has checked out. We also resent the order confirmation email to you so you can see the colour/size that was ordered.
The final pair of black Gala was sold 6 days prior to your purchase so it was not possible to order on our website on the 26th May. You can request a refund from our returns portal as we mentioned on our email reply. Thanks, Team A&G
Beautiful
Beautiful, very well made and luxurious feeling trainers but sadly they were too small for me. I ordered my usual flipper sized 41. I’ve asked for a credit note to buy a similar style once they’re back in stock!
18 May 2026
You can always count on Air and Grace
As always the product comes in great condition, swiftly and products are as described, excellent quality. True to size fit.
18 May 2026
Stylish and comfortable. Win win!
Great customer service and fantastic shoes. I love the trainers and smart flats which are super comfortable and stylish
18 May 2026
Love air and grace and my sandals are…
Love air and grace and my sandals are very comfortable
18 May 2026
Gorgeous bag!
I love my new bag! The leather is perfect, it fits so much and it looks great!
18 May 2026
I adore these shoes
I adore these shoes, I have so many pairs they are stunning, really well made and most importantly super comfy like ‘walking on a cloud’. Also no need to break them on due to high quality which is an added bonus.
18 May 2026
Fabulous!
Easy way order, very quick delivery & the shoes are exactly as described! They’re also really comfortable!!
18 May 2026
Excellent service as always….
Excellent service as always….
My fourth pair from Air & Grace all different styles, this time the Paloma espadrille. What I love about Air & Grace I know I can wear straight away no worries about fit and comfort.
18 May 2026
Beautiful shoes and sandals but came up small
Beautiful shoes and sandals . I gave 4 stars because I find they came up small . I am a standard 42 but will often go up a size for comfort but even the 43 came up short . I decided to make a couple of extra holes in the strap so they fit easier but really shouldn’t have needs to . They are lovely
18 May 2026
I bought a pair of shoes
I bought a pair of shoes. They arrived just as described and carefully packaged.
13 May 2026
Lovely shoes unfortunately they don't…
Lovely shoes unfortunately they don't come in a half size, buying and returning was very easy. Shoes looked very well made. Would love it if they included half sizes in there range.
14 May 2026
Great quick service and product
11 May 2026
I wanted beautiful comfortable shoes
I wanted beautiful comfortable shoes. That's what I got.
21 May 2026
Insane comfort and styling, who’d have thought it!
Super fast trackable delivery from the UK. I am a returning customer due to the quality, comfort and styling of the shoes - very happy customer
11 May 2026
Reply from Air & Grace
This is so lovely to hear, thanks for taking the time out to leave us a review.
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