Big shout out to Michelle in customer services who helped me to exchange my too large Gala sandals for the next size down in gold. She provided excellent customer service and swift delivery. I'm delig... See more
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Review summary
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Reviews shaping this summary
Bought some lovely shoes however the fit wasn't quite right. A quick phone call & a replacement pair was sent out before they had received the original pair back, which was great as I needed them... See more
Company replied
Absolutely gorgeous shoe and so comfy. I can no longer wear heels for very long so these are the perfect alternative for me. Needed something more dressy for a party and daughter’s graduation and thes... See more
The Anais shoes are so dainty, pretty and comfortable, well-made with the softest leather, attractively packaged and delivered at the speed of lightening! I have wide feet, so sized up and am delight... See more
Company details
About Air & Grace
Written by the company
We make astonishingly comfortable shoes that quite simply look amazing.
After 20 years creating footwear ranges for international brands, our founder Claire became increasingly frustrated with the idea that comfort and style couldn't exist.
Nine years on and we're now a small but mighty team of specialists, putting our heart and sole into every shoe we create.
Style and comfort are key - all of our shoes, boots and sandals have layers of high-performance memory and recovery foams built in.
We're passionate about responsible manufacturing. Our materials are sourced from accredited suppliers who operate to the highest standards, and manufacturing our shoes in Europe means fewer miles to travel.
We’re also fierce advocates of slow fashion and believe great design is seasonless. The cycle of endless discounting and throwaway fashion has a huge impact on our planet, that’s why our philosophy is 'buy fewer, choose better'.
A philosophy that means enduring quality is built into every shoe we design, so that you’ll love to wear your favourite pair, again and again.
SHOP NOW contact us
What makes our shoes so special?
Written by the company
- Our patented Tender Loving Air® Technoogy
- Hidden in our trainers you’ll find our patented Tender Loving Air® comfort sole that made us famous. We're told it's like walking on a cloud... Unique to Air & Grace, our patented Tender Loving Air® comfort sole combines layers of high performance foam cushioning to give you that “astonishingly comfortable” feeling underfoot. We use the best, high performance materials, usually only found in sports shoes.
FREE UK Standard Delivery
for all orders £125 and over
Standard deliveries usually take 2-4 days to reach you from dispatch. We aim to dispatch the same working day if the order is placed before midday.
We offer a FREE exchanges (UK only) using Royal Mail.
Contact info
Unit 5 Lloyds Wharf, Mill Street, SE1 2BD, London, United Kingdom
- 02039954713
- hello@airandgracelondon.com
- airandgracelondon.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
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Lovely shoes
Lovely shoes. Excellent service. I have a high instep so struggle with flats. Sadly I had to return the shoes due to my awkward feet but this is no reflection of the quality of the shoes or service
12 March 2026
Amazing brand
Amazing brand, I love the quality, comfort and attention to detail, it's second to none for the combination of design and fit.
12 March 2026
Beautiful shoes & so comfortable
Beautiful shoes & so comfortable. Bought for a wedding.
13 March 2026
My Anais shoes were on pre order and came before expected time
My Anais shoes were on pre order and came before the pre order date which was great . The shoes are beautiful quality and are very comfortable. I chose the brown and bronze colour way as they will go with everything. I absolutely love Air and Grace footwear , I’ve got quite a few pairs now and they really last well .
12 March 2026
Always fantastic!
Used Air and Grace before, they are always amazing, speedy to send out my purchase, wrapped perfectly safe and lovely shoes!
10 March 2026
Really pleased with my gold shoes
Really pleased with my gold shoes, exactly as described, comfortable and good quality.
My only comment would be to change your delivery company away from Royal Mail. My shoes went missing for 4 days without any updates and then randomly turned up unexplained in my recycling bin!!!
12 March 2026
I’m in love with my new shies!
These shoes are just so gorgeous and so comfortable- like my feet are wrapped in a cloud!
12 March 2026
I think the shoes are well made and…
I think the shoes are well made and feel comfortable but I haven’t tried them out on an outing yet.
9 March 2026
Excellent service as always from Air &…
Excellent service as always from Air & Grace. Love everything they do!
6 March 2026
Great service and fast delivery
Great service and fast delivery
Wonderful boots at a great price
3 March 2026
Heaven at the end of my legs!
These shoes feel like you're walking on air. And they are so cute! Have bought 3 pairs of trainers in the past - and I literally wear the soles through - really nice to experience the shoes. Will be buying more.
3 March 2026
Great boots at a great price
Great boots at a great price! No box but securely wrapped & protected. Extra set of insoles was a welcome unexpected surprise too! Thank you.
3 March 2026
Perfect shoes
I had to quickly find a new pair of shoes for a family wedding after my dog ate one of my shoes just days before the date. I phoned the company and staff were so helpful and after numerous call regarding stock availability and my choices of shoes, they arrived less than 24 hours later. They fit perfectly and I danced all night in them!! Thank you ☺️
5 March 2026
Lovely shoes but they were only…
Lovely shoes but they were only packaged in an envelope rather than a box meaning they a bit squashed on delivery. They were in the sample sale and a good price but I was expecting better packaging.
3 March 2026
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