Aira Reviews 

Excellent customer service from Emily, she arranged for Charlie to get to our property within hours and he fixed the leak. Hopefully it will not reoccur.

I couldn’t be happier with the service I’ve received from Aira – the whole experience has been superb from beginning to end.
They responded quickly to my initial enquiry, and shortly after we had a friendly and knowledgeable consultant visit our home to explain everything clearly. This was followed by a thorough technical survey, including a detailed room-by-room heat loss calculation, which gave us real confidence in the quote provided.
Initially, Aira only recommended upgrading a few radiators and our 26-year-old cylinder, but I decided to go all in and replace all 17 radiators to create a completely new central heating and hot water system. Nothing was too much trouble, and they were happy to accommodate this.
Aira also took care of all the available grants, which made the process incredibly easy – they handled everything and simply deducted it from the final price.
Installation started on June 8th, when Matt Whitbread and his apprentice Ollie arrived. They were fantastic – professional, friendly, and extremely respectful of our home. They took into account that both my wife and I work from home, as well as our two lively Labradors who like to get involved!
Over four days (inc one day for electrics), they installed the entire system, including the heat pump, cylinder and 17 radiators. The quality of workmanship was excellent, and they left everything clean and tidy throughout. They really went above and beyond.
We’ve had a few small teething issues, but Aira’s support has been excellent, with a 24-hour team always quick to respond, keep us updated, and ensure we’re comfortable.
Although we haven’t fully tested the heating yet due to the current heatwave, the hot water system is excellent and works seamlessly with my Octopus tariff to keep running costs low.
Overall, I’m extremely pleased – the system looks great, is simple to use, and the entire team has been professional throughout. I would highly recommend Aira to anyone considering a heat pump installation.

We replaced a failed combi oil boiler (only 6 yrs old) with an Aira heat pump. Liked the look of it and the fact it had a 15 yr guarantee. James and Pete, engineer and tech surveyor were professional and friendly,
as were Simon, Ross, Tom and Darren who came to install the heat pump system in a small and challenging airing cupboard.
There was a slight blip the second day, Simon and Ross worked late until it was as all fully functioning.
Great job guys and thanks so much.

booked in for an assessment but i can't make it, tried to contact aira by phone and email with no luck, meaning guy is going to call and i won't be home
what would it be like if i have a new pump and a problem
what a waste

Absolutely amazing service throughout the whole process, but especially from our installation team plumbers John Glynn and Ian May - both rocked up to our little slice of hell (renovation going as poorly as possible) and knuckled down to keep the install running as smoothly as possible. The whole team was also great to have in the house, they brought a really lively energy to the project at the time that we needed it most.

Emir and Rees did an incredibly neat installation, informing us all the way through the 4 day heat pump/hot water installation. Very professional team. Would highly recommend.

We recently had a heatpump system installed by Aira. Very happy with the installation, the engineers John Gylnn, Charlie Elliot, Rio Douglas, Blake Turner, Iulian Faliboga and Jasbir Rai were excellent.

There were a few nuances and snags to be resolved during the process, each was handled intelligently and efficiently.

The rest of the customer journey was also great, with a dedicated planner Alisha Williams on hand to answer questions and keep us updated throughout via phone and email.

Overall I'd recommend Aira based on the experience so far.

Daniel (Knowles) came to repair a leaky pipe from the installers of Aira which caused the ceiling in my shower room.
Daniel quickly identified the issue and replaced the complete pipe. Wish more engineers from Aira were as complete as Daniel!!!

Just upgraded from a gas boiler to a heat pump with Aira. The whole process has been great; well-planned trouble and stress free with a focus on fully meeting what we wanted. From the initial consultation, the in-depth survey and detailed design to the first-class three-and-a-half-day installation and handover. Everyone involved from Aira has been friendly, helpful and has shown great levels of skill, experience and knowledge. We particularly liked the quick response from Aira setting up convenient meetings, survey and installation dates with us. Good communication throughout. Aira sorted out all the paperwork associated with the grant. Minimum disruption during our install, the team minimized the time our electricity and hot water were off. Everything was kept clean and tidy and all the waste from the install was removed quickly as promised. The installation team (Scott Anderson, Iain Wood, Paul Martles and Luke) went out of their way to make the associated electrics and piping fit in with the exterior of the house and made use of the existing penetration in the wall due to the boiler. We are delighted with our new heat pump; we love the quality and design plus the fact that it runs quietly. We also like the app and internal controller; both are intuitive and easy to use and provide just the right amount of information and control. The final bonus is that the system is very efficient and provides lots of hot water.

Aira engineers are so well trained (especially Ben Robson who was also part of the original installation team), and resolve problems very quickly.

Just had my heat pump installed over the course of 3 days whole new system in the house. I’ve read other comments on here before I kinda looked into using Aira. And as far as install goes there has been nothing wrong or the way the work has been carried out. During installation your house is going to get abit messy with tools and parts etc everywhere but the install team where very great and helpful to make sure nothing was in the way. I do have two young kids 3 and 7 and apart from parenting to make sure they didn’t get in the way was nothing dangerous left out during the course. The heat pump and hot water tank install was not completed directly by aira but as a third party team but was Matthew seamen who was great. And Saturday the commissioning and electrical install was by Ben robson and Matt Taylor who where from aira. They were great and helpful. System is fully up and running and is a very sleek looking unit happy so far. All the rubbish has also been collected after a rebook was made it was quick and easy.

The installation team, installed everything on schedule.
The customer care team is very responsive. In particular Johnathan Lemon, who has been taking care of our works from day one and has followed through till the end. After making specific requirements he has diligently helped us to achieve them.

Very impressive Aira. confirmed the quotation on 4/5 then completed install on 22/5 . I have ever meet so efficient company in UK. Tom and Mason made a beautiful installing system. they are very friendly and patient to answer me all questions.
I prefer to set the heating schedule myself not following the electric tariff.

After a very positive initial few conversations - the multi month unresponsiveness was very unprofessional. I paid for the initial survey with the intention of carrying forward with the heat pump and solar install. I had some design questions and changes and after good initial responses there were weeks that went by and no one responded. Once or twice I was told that someone did reach me according to their records (while actually it was my unanswered calls that were being tagged in the system as cal backs. So after over 6 months dealing with them and getting frustrated I decided to go with another provider.

We had our Aira Heat Pump heating and hot water system installed last year, all worked well over the winter with a lovely warm home, much better than our previous oil-fired system. We recently called Aira out to install a pressure regulator on our mains water as our mains pressure had increased causing vibration in our pipes when running the hot water. Jonathan from the Aira support team responded immediately to arrange a visit from Andy who diagnosed the problem, a return visit from Rob with the required part had the problem resolved and all within a week. Excellent system and excellent customer support from Aira Home with a 15 year guarantee, Thank you and well done!

Had Ben Robson round to look at an issue after install. Very thorough and helped me out checking my app making sure I had it set up ok. Came across very friendly and knowledgeable. A credit to your company.

Booked a home energy assessment to get an idea on cost, during the phone call i made changes to the original appointment by shifting it a week. I got confirmation email and expected home visit. I waited on the day and called up 20 mins after the appointment time to question why no one had showed and was told that the appointment was cancelled and no one had informed me. Disappointing experience with a company i thought was held in high regard, unfortunately a potential customer lost.

Great experience. Initial enquiry answered fast, no waiting on the line. Appointment within 48 hours of call and engineer arrived within the time window I was quoted. Engineer was nice and Problem fixed within an hour. Excellent service across all of the different touchpoints. Thank you

We recently had a heat pump installed with Aira.
Can’t recommend them enough.
From the initial survey
Then technical survey
To install
Then customer service.
Any slight problem or more pressing issues that need attention they are there for you & sort this straight away.
Nothing left unturned till it is sorted.
Any questions they answer emails quickly & so you understand how this works
Highly recommend
If you’re thinking about heat pump then look no further

Emily quickly resolved the issue and successfully and promptly followed up a couple of other queries.