No doubt about it, I like you guys a lot. One of the few companies I can suffer subscriber e-mails from. Helpful free information, the option to be notified when items comes back into stock and promp... See more
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From making the online order all items arrived very quickly only taking 2 business days. Only criticism is feedback is needed as to the progression of the order I.e. date shipped,ETA etc. Only able to... See more
Company replied
Everything worked as expected. Fortunately I had the part number, so it was easy. My question is, should it be remarkable that it all worked as expected - the correct part delivered promptly, for... See more
I ordered at the end of the year, was called - which is amazing in itself and told politely out of stock and not available until 6th Jan. This was great customer service. Then a week later the p... See more
Company details
- Hardware Store
- Bearing Supplier
- Fastener Supplier
- Safety and Work Wear Store
- Tool Store
- Welding Supply Store
About AIMS Industrial Supplies
Written by the company
Contact info
108 Ashford Avenue, 2214, Milperra, NSW, Australia
- 02 9773 0122
- customerservice@aimsindustrial.com.au
- aimsindustrial.com.au
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Hasn’t replied to negative reviews
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Perfect Customer Service
I ordered at the end of the year, was called - which is amazing in itself and told politely out of stock and not available until 6th Jan. This was great customer service.
Then a week later the product arrived and earlier than expected.
Good old time service - not found often.
Being an maintenance fitter l exactly…
Being an maintenance fitter l exactly what I wanted on Aims site , cost was very good and also the delivery time was great
fast freight
Gloves arrived as promised and cost was…
Gloves arrived as promised and cost was better than expected
Fair dinkum service
Excellent communication, professional service and timely deliveries.
Great communication
Great communication. Let me know exactly how the order and shipment was progressing
Quick delivery and service
As Described and Great Service
As described and arrived in a timely manner great service
Ease of process when returning item
I mistakenly ordered the incorrect set of Sutton Burs, when I received them and noticed the issue, I made contact with the Aims sales team and they were helpful in arranging for me to return them and send me the correct set

Reply from AIMS Industrial Supplies
Excellent
Excellent, timely communication confirming the items were in stock and shipped
Good customer service but expired product.
Product was sent in a timely fashion. However, the product was expired. Return process was handled promptly & with ease.

Reply from AIMS Industrial Supplies

Reply from AIMS Industrial Supplies
Easy to order, fast delivery
Easy to order, fast delivery and product excellent, exactly as they described
Quick and fast reliable
Where do I start
Where do I start? First you chase me for a payment that had already been made but not acknowledged by your accounts team, then when I chase you for where my delivery is I find out that you not only don't stock the item but you fail to order the item in until 20 days after receiving my payment.

Reply from AIMS Industrial Supplies
prompt delivery and price and product
Had what I wanted at a good price and…
Had what I wanted at a good price and prompt delivery - thank you
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