AIMS Industrial Supplies Reviews 

1,352
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

No doubt about it, I like you guys a lot. One of the few companies I can suffer subscriber e-mails from. Helpful free information, the option to be notified when items comes back into stock and promp... See more

Rated 4 out of 5 stars

From making the online order all items arrived very quickly only taking 2 business days. Only criticism is feedback is needed as to the progression of the order I.e. date shipped,ETA etc. Only able to... See more

Company replied

Rated 5 out of 5 stars

Everything worked as expected. Fortunately I had the part number, so it was easy. My question is, should it be remarkable that it all worked as expected - the correct part delivered promptly, for... See more

Rated 5 out of 5 stars

I ordered at the end of the year, was called - which is amazing in itself and told politely out of stock and not available until 6th Jan. This was great customer service. Then a week later the p... See more

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4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(1,352)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect Customer Service

I ordered at the end of the year, was called - which is amazing in itself and told politely out of stock and not available until 6th Jan. This was great customer service.

Then a week later the product arrived and earlier than expected.

Good old time service - not found often.

23 December 2024
Rated 4 out of 5 stars

Ease of process when returning item

I mistakenly ordered the incorrect set of Sutton Burs, when I received them and noticed the issue, I made contact with the Aims sales team and they were helpful in arranging for me to return them and send me the correct set

18 December 2024
AIMS Industrial Supplies logo

Reply from AIMS Industrial Supplies

Hi Mark,
Thank you for your feedback.
We’re glad to hear our team was able to assist you in resolving the issue.
If you need anything else, please don’t hesitate to reach out.

Rated 2 out of 5 stars

Good customer service but expired product.

Product was sent in a timely fashion. However, the product was expired. Return process was handled promptly & with ease.

22 November 2024
AIMS Industrial Supplies logo

Reply from AIMS Industrial Supplies

Hi Hugh,
Thank you for your feedback.
We have reported the issue regarding the expired product and will investigate further to ensure this doesn’t happen again.
We apologise for the inconvenience caused and appreciate your understanding.

Rated 1 out of 5 stars

Delays

2 orders placed, both orders no stock. Long delays in receiving orders.

24 November 2024
AIMS Industrial Supplies logo

Reply from AIMS Industrial Supplies

Hi Rob,
Thank you for taking the time to provide your feedback.
We sincerely apologise for the delay with your order.
As previously mentioned, the delay was caused by stock discrepancies and a delay from our main supplier in sending fresh stock.
As advised, we have prioritised your order for shipping. However, we fully understand how frustrating this has been and truly apologise for the inconvenience.
Please know that we are committed to your satisfaction and will take all necessary steps to prevent similar issues in the future.

Rated 1 out of 5 stars

Where do I start

Where do I start? First you chase me for a payment that had already been made but not acknowledged by your accounts team, then when I chase you for where my delivery is I find out that you not only don't stock the item but you fail to order the item in until 20 days after receiving my payment.

19 November 2024
AIMS Industrial Supplies logo

Reply from AIMS Industrial Supplies

Hi Kylie,
Sincere apologies for the inconvenience this has caused. Unfortunately, our Accounts team was unable to post the payment to the order right away, as it didn’t include a reference number for the order. We sincerely apologise for this oversight.
We prioritised processing your order, however, there was an additional delay due to stock availability, and we had to wait for fresh stock to fulfill it.
We fully understand how frustrating this must have been, and we are truly sorry for the delay.
Please rest assured that we are committed to ensuring this doesn’t happen again in the future.

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