AIAIAI Reviews 

I recently reached out to AIAIAI about a small cosmetic issue with my TMA-2 S10 speaker unit, and the support I received was impeccable from start to finish. The team was friendly, clear, and patient throughout the whole process, explaining my options in detail and being very transparent about pricing and repair complexity.

They handled the repair quickly and professionally, and the speaker unit came back looking perfect. As a nice extra touch, they even included some AIAIAI stickers in the return package, which I really appreciated.

Overall, this was one of the best customer support experiences I’ve had with an audio brand. I feel confident recommending AIAIAI, not just for their products, but for their outstanding after-sales service.

After my initial frustration that my headphone components broke, the customer service team were super supportive in identifying the issue and supplying the required components to carry out a repair. I'm really impressed how the team worked hard to find a resolution for a pair of headphones I purchased eight years ago, where most companies would have cut ties long before then.

A great experience, would happily purchase another AIAIAI product off the back of this.

After experiencing an issue with my DJ/Studio Wireless+ headphones, customer service was very helpful, precise, and responsive. Numerous exchanges throughout the day helped pinpoint the problem. A voucher was subsequently issued, and I'm now waiting for a new pair.

I'm eagerly awaiting these new headphones, which have become essential for my late-night studio sessions! The low-frequency wireless model is truly excellent, and the latency is incredibly low!

Thank you to the AIAIAI team for this feedback and your high-quality products.

davidmeier.fr

Terrible headphones for the price. I've had two pairs, and both had the same issues. The channel balance is terrible, both via Bluetooth and cable. And why the hell couldn't they have a low battery alert?

Such a great experience with their helpdesk, great products, very reasonabely priced. I Wholeheartedly Recommend!

I've been an AIAIAI customer for over a decade now and I'm not exaggerating when I say these are the most reliable headphones I've ever owned. I'm still using a pair of TMA-1s that are 12 years old and going strong, and my TMA-2s just hit the 10-year mark. Try finding another headphone brand where that's even possible.
What prompted this review is a recent experience with their customer service team. I reached out about my TMA-2s and the support I received was impeccable. Quick, helpful, and genuinely invested in keeping my gear alive rather than pushing me to buy something new. That kind of care is rare these days.
The modular design of the TMA-2s is brilliant. It means you're not throwing away an entire pair of headphones because one component wore out. It's a smarter, less wasteful approach to product design and I wish more companies thought this way.
If you want headphones that sound great, last forever, and are made by a company that actually stands behind their product, AIAIAI is the one.

I have been djing and producing electronic music for 30 years and recently entered the market for a new pair of cans for djing. Previously I have been turned off from the idea of wireless headphones especially due to the fact that they primarily worked through Bluetooth. However when I ran upon AIAIAI's TMA2s, and after watching multiple reviews, I decided to order a pair. I love the modular capability, it was one of the big selling points, also the Bluetooth option as well. I can take a call, and then switch right back over to the wireless function in seconds. The sound quality is great for a pair of dj headphones. I have no complaints. I ordered some new modular parts to tweak the set up to my needs at even given time. Thanks for the great product! Next up im looking to get a pair of those wireless monitors (drool) :0)

I had an issue with my TMA-2 Studio Wireless +, and the support was great and very responsive.
Great support I ever had!

Amazing support. All questions answered quick and precise. Great product, no issues what so ever.

I truly love AIAIAI to be quite honest. The quality of the headphones and also the customer service is absolutely wonderful and lovely ! I'm never disappointed with them

It was really satisfactory. I had and issue with my h10, they asked me to send a video and after reviewing it they decided to give a new one. Everything was smooth and quick. The people on costumer service were nice and straight. I’m really happy to choosing them.

I had a really great experience with the AIAIAI support team.
My request was handled quickly, kindly and very professionally. The team was extremely friendly and the whole process was smooth and uncomplicated.

Quality has been on point for years, bought 2 pairs for very different uses, and been using them for years now. They both excel in what they do.
Not only are they amazing quality but the customer service is amazing aswell, i've rarely had such a good experience overall with any kind of products.
I think you found another customer for life !
Special thanks to Rosa for being really helpful with my recent issues.

Customer service not very 'proactive'. Bought a TMA-2 Studio headphone. Registration for the free Ableton Lite version almost impossible due to erros and bugs (as they are aware of).
I gave up asking for it....No solution from AIAIAI (so not that's why I find them not very pro-active)
Headphone is ok, not Hi-end and therefor pretty expensive, so price-quality is average.
Latency is as promised and very, very good! That's basically the also the main reason I bought the headphone for. Overall, based on above mentioned, 3 stars.

This company has amazing customer service. After buying my headphones back in 2022, I eventually had a couple questions and some product issues. They responded quickly and communicating with them was a pleasure. They have even given me a replacement twice, free of charge! And the issue I faced in the first place was due to a faulty product batch, so should not happen again.

I ordered from AIAIAI over the holidays and ran into delivery issues due to seasonal shipping delays. Their customer service team was incredibly responsive, communicative, and proactive in helping me find a solution. They truly went above and beyond, and the experience made my holiday season so much better. I’d absolutely recommend investing in their products.

10/10 again!
My 'damage in tranport' claim was resolved in a few days. Customer Service was so good to communicate with. On point! Thanks very mucht! <3

Crap stuff, does not work as described by Aiaiai

Got the Tma- 2 studio wireless +… there’s nothing positive in there. Meant to be for studio work, the sound quality is bad and is not neutral or uncompromising as said on description on any of the modes (including low latency), a total £200/€230 dishonest product.

Great product and even better service. The after service and the way everything was handled was perfect.

Customer service is 10/10
Communication and follow through.
I appreciate all the help I received from Denmark and Los Angeles offices. Rosa and Kate were very kind and I appreciate it.