First, you required a survey before renewal, but it stated no rush. Then an email was received that we were being canceled. We spent hours researching new insurance and obtained approvals while tryin... See more
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I hadn't heard of Ahoy and stumbled upon them through a sailing chat room. Their application process was clear and straight forward and they answered any questions I had promptly. Which wasn't t... See more
Company replied
Short wait time on hold. Agent understood my request to add another individual to my policy. I gave him the requested information and he typed it up and sent me an email with the policy change while I... See more
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I put a call into Ahoy as I was researching insurance companies, and the gentleman I spoke with answered my questions professionally, explaining their position in the marketplace. I felt very comforta... See more
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Company details
About Ahoy! Insurance
Written by the company
About Ahoy!
Ahoy! is a new breed of boating insurance company that leverages proactive, risk-reducing technology to keep you and your boat on the water stress-free.
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Boat Insurance for Boaters by Boaters
Written by the company
- Leveraging technology and our boating expertise to provide you with the best insurance, coupled with a better and safer experience on the water.
- A boat isn't just another piece of property It’s a lifestyle choice. It’s where you create memories, it’s your escape when you need a little serenity or a place to run to for some excitement. We’re boaters, we get that. Ahoy! is a new boat and yacht insurance company designed by people who understand and care about boating as much as you do. Ahoy! provides innovative recreational boat and yacht insurance that leverages proactive, risk-reducing technology to keep the most exciting aspect of your life stress-free.
Contact info
5 Union Square W STE 1400, 10003, New York, United States
- 1.855.289.2469
- info@ahoy.insure
- ahoy.insure
Boat Insurance for Boaters by Boaters
4.5
Excellent
295 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The initial application and review - great!
The initial application and review was straightforward! No trick questions or last minute ‘gotcha’ moments. The coordination with Boatfix was outstanding and clear - it is an option to help protect our investment, not a hidden cost required to get insurance. So far we’re happy!
7 June 2025
Reply from Ahoy! Insurance
Thanks much Jennifer for the great review. We are boaters as well so aspire to provide our community the offering and service we would have liked having. So we are very happy when we receive reviews like yours. Especially if they are related to our unique offering. Would it be provided by Ahoy! or our partners. Ahoy!
Easy to get on board
Easy to get on board! The process was simple and took very little time to get the coverage I wanted.
7 June 2025
Reply from Ahoy! Insurance
Thanks much for the review Larry. We are glad you are happy and now best protected to continue creating memories with friends and family on the water. Ahoy!
Signing up was easy customer service…
Signing up was easy customer service was friendly and knowledgeable answered all my questions
6 June 2025
Reply from Ahoy! Insurance
Thanks much for the review Joseph. Ahoy!
Reply from Ahoy! Insurance
Thank you Douglas for the positive review. Ahoy!
My overall experience was fine
My overall experience was fine. I would recommend you to a friend. It was easy to sign up for a policy on line. Other than that I fortunately didn’t have much interaction. No claims or problems.
My main complaint is the time it is taking to get my refund since I cancelled the policy on the last day of the old policy and my premium had aiready been paid for the upcoming year. I feel Ike I’ve waited too long to have the money put back into my account. It’s causing me cash flow issues.
Update: Ahoy customer service read my review about the refund and remedied the issue within 24 hours. Good work. Thank you
21 May 2025
Reply from Ahoy! Insurance
Hello Elaine, thank you for the kind review. We are pleased to hear your overall experience has been good. We hear you on the time its taken to get the refund. We will debrief and improve. Ahoy!
Best ever….very professional and took…
Best ever….very professional and took care of my request immediately…Thanks
3 June 2025
Reply from Ahoy! Insurance
Thanks for the enthused review David. We conveyed the sentiment to Gordon who assisted you.
We aspire to provide the best offering and most friendly and professional service to our fellow boaters. So when we receive such reviews as yours it makes our day. So thanks.
Ahoy!
Contacting Ahoy for Policy Updates
I initially called Ahoy to add Additional Insured. I left a message, but never received a call back. Then I tried calling again (5x), but the main number to speak with an agent was not working.
When I finally reached someone, he was very helpful and resolved my request for Additional Insured.
Contacting Ahoy! gets 3 stars. The agent I finally reached gets 5 stars.
2 June 2025
Reply from Ahoy! Insurance
Hello Thomas, thank you for your feedback.
Indeed, yesterday we experienced issues with the telephony system for a couple of hours due to problems the telephone service provider had. As soon as we found out about the issues we worked with the service provider to fix those. All in all we experienced such issues for a couple of hours and now the system is back up.
We aspire to provide our fellow insured boaters the best offering at the highest quality possible. As such we take cases like this very seriously and appreciate you bringing your experience to our attention. We are thrilled that once you were able to connect with Gordon (who worked with you) the service was of high quality. At the same time, we debriefed the case and learned from it so to do better in the future.
Thank you for business and, again, for the feedback. Please dont hesitate to get in touch with anything needed in the future.
Ahoy!
Agent knowledgeable and very courteous.
29 May 2025
Reply from Ahoy! Insurance
Thank you for the review William. We passed your compliments to Gordon who worked with you. Ahoy!
Never hear back!!!
I left messages on 3 different options to try to talk to a person to fix my problem. That has been over 10 days now and I still have not been contacted by anyone. I have received 3 emails trying to sell me a boat monitor. I am starting to wonder if this is a real insurance company.
15 May 2025
Reply from Ahoy! Insurance
Dear Scott,
We were saddened to read about your experience and feeling towards our service. We aspire to provide the highest quality of service to our community of insured boaters, so whenever one is dissatisfied we do our best to correct the situation and learn from it.
We wont get into details in this medium so please check your inbox for an e-mail from firstmate@ahoy.insure.
From what we understand nothing is needed of us at the moment. Please let us know if this is not the case and we will be happy to help.
We apologize for the inconvenience Scott and are here for anything else you need.
Ahoy!
Your FirstMate crew
What a great experience with Ahoy.
What a great experience with Ahoy.
Very easy and Great coverage
28 May 2025
Reply from Ahoy! Insurance
Thank you for the review John. We are thrilled that you had pleasant experience and hope (trust) that you will find our offering of value as well. Ahoy!
The representative who took my call was…
The representative who took my call was exceptionally friendly compared to most customer service representatives in this day and age. I can’t remember EXACTLY what he said at the end of our conversation, but it was nice enough to leave me with a good feeling about doing business with your company.
26 May 2025
Reply from Ahoy! Insurance
Thank you very much for the kind review Russell. We informed Gordon who assisted you about your review so he can personally enjoy it. As boaters ourselves we put prime value on providing our customers (crew mates) the kind of offering and service we would have liked to get. So your review stroke a cord with us. Ahoy!
They were great when answering my…
They were great when answering my questions and concerns
24 May 2025
Reply from Ahoy! Insurance
Thank you Jorge for the kind review. We informed Vanessa who worked with you about your sentiments. Ahoy!
5 star for Ahoy.
Please allow me to thank you for Ahoy being an honest and reliable company. I thought that on renewal my rates doubled but I was mistaken I read the invoice incorrectly the renewal annual price actually went down.. my apologies.
Thank you Cindy!
22 May 2025
Easy to understand and apply for
21 May 2025
Reply from Ahoy! Insurance
Thanks for the review Joseph. Ahoy!
Polite friendly agent.
Called to get copy of policy sent to marina. Great attitude. Friendly person.
19 May 2025
Reply from Ahoy! Insurance
Awesome to hear this John. We are happy you found our service to be friendly. Ahoy!
Insurance Really For Boaters
Easy to sign up. Easy to configure to individual needs. Fast service. Knowledge of a boater’s needs.
17 May 2025
Reply from Ahoy! Insurance
Thank you for the thoughtful feedback. Ahoy!
Reply from Ahoy! Insurance
Thank you for the feedback Aaron. Ahoy!
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