AGL Energy Reviews 3,515

I signed up for new connection, however did not receive any notification after connection set up. I was expecting some notification informing me that connection has been successfully set up.

I recently moved house. I changed electricity and gas on line. Electricity was transferred. I’m still waiting to hear about the gas connection. When I called the woman who answered was the rudest person. She was no help at all and just kept telling me I had done it wrong. This was several weeks ago still don’t know about my gas connection. Not good enough AGL

I’m experiencing a persistent issue with the gas section of your app. It shows two gas connections in progress, which is incorrect and quite confusing. I’ve contacted customer care multiple times, but the issue still hasn’t been resolved.

This glitch prevents me from tracking my day-to-day gas usage accurately, which is very important to me. I would really appreciate it if this could be investigated and fixed as soon as possible.

Thank you for your attention to this matter.

Kind regards,
Dash

I just signed out from AGL and joined another electricity provider keeping the AGL staff on hold because they kept bothering me a lot by calling too many random times. They setup call center in South Africa and ask them to call and bother their own customers. They don't even say what is it about, they keep saying, we need to discuss your electricity account, we need to verify first. I have 4 accounts with them and getting calls everyday multiple times. It was so much trouble. I was very annoyed and ask the girl to transfer me to her superviosor or manager but she kept me on hold and leave. I got call again and my colleague suggested me to finish it up. That was too much hassle. I had no due on bills. I moved all properties to another provider on hold but the girl has no issue with that, she didn't even tried to resolve what was causing the problem.

Absolutely Disgusted with AGL and Jemena – Repeated Gas Meter Errors and No Accountability
A few months after moving into my apartment, I noticed I couldn’t submit my gas meter reading online. I repeatedly contacted AGL to raise the issue, only to be ignored time and again. Frustrated, I gave up… until I received a shockingly high gas bill in January 2023 – even though I was away over the holiday period and my usage should have been minimal.
After more than six months of going back and forth, AGL finally got their wholesaler, Jemena, to send someone to check the meter. The result? I had been paying someone else’s gas charges for over a year! Despite all my efforts to clarify the discrepancy earlier, no one listened. It was their error – and I paid the price.
Fast forward to May 2025 – I believed the issue had been resolved, only to discover yet another inflated meter reading: they recorded 747, when my actual reading was 506. Once again, I reported this to AGL, supplied a photo of the correct reading, and asked for proof of the usage they claimed was mine. Instead of addressing the issue, they told me Jemena wanted me to send a separate email with the image.
This is beyond frustrating – it’s negligent and disrespectful to loyal customers. I’ve now been dealing with over three years of incorrect billing, and there seems to be no accountability from either AGL or Jemena. How many other customers are unknowingly paying for someone else’s usage?
I will not be making any further payments until this matter is resolved properly. Enough is enough. I am disgusted, disappointed, and exhausted. This kind of service is completely unacceptable from companies that claim to be reputable.
Further update:
received notification to pay immediately by 26/05.Although I spoke to their representatives & emailed AGL the details, making it abundantly clear to them of my stand (all payments will be on hold till this issue is resolved properly.) I also used this platform to be heard when the direct comms seemed to be falling on to deaf ears ...having receive a comms for immediate payment instead of providing me the proof or rectify the problem. So I am not sure if the below recent response from AGL is genuine for NO one from AGL tried yobcontact me - mail message or call to discuss and resolve.
I just found out that my neighbour is being charged higher than their actual reading... dejavu!
atleast 100 points more than their actual reading.
That makes me wonder as to whether, there is a much bigger systematic issue that desperately needs to be fixed!

I have been an AGL customer for years and across 2 properties spend thousands of dollars. I couldn’t believe I got an email for my birthday offering me $5 off a retailers cake that cost $75!!!
I went into the chat to give them feedback and it didn’t work

Seriously this is so insulting and way off what other companies are doing….it is better to get nothing!!

There is 0 customer service. Just a bunch of rude guys from another country arguing with you and hanging up on you half the time.
Today they called me as it was a follow up for compensation I answer them he hangs up.

No integrity promising that we will get mobile plan discount if we bundle with our gas. They are now saying we are not eligible and asked me to change to another provider.

elec bill 470 a month!, is that seriously?
i moved out and they make one more month bill, even i got the shock of this, they excuses too much and price seriously? if you want me to pay extra, must be explain detaily or 100 dollars can understand ,
but 470? for next people who move in?
are you guys joking? 2020 bills problem still solving haha

So Helpfull

Excellent prompt support and friendly staff. Really impressed to be on the line with a human in a matter of seconds and resolved my issues on my account easily over the phone.

When I needed them, they fell very short. I received my gas bill and it was $1500. Called to resolve. Resolutions find the simplest explanation that doesn't cover all the facts. They stick to it and avoid any sort of problem-solving or collaboration with me to understand the true problem. I do all the investigating and resolve the issue. Hours down the drain to fix an issue with their systems talking to the gas distributor's. I receive nothing in return except the promise of an appropriate bill. They've lost a customer for life due to their poor customer service.

Edit: received a further erroneous bill and had to call again. This time spoke to a helpful resolutions manager who waived my electricity bill for all the trouble I'd gone through. So that was something!

I have moved home, and the process was smooth. I love the live chat feature with the representative, where you don't need to wait for a long time to talk with someone. I have been with AGL for more than 10 years and am a happy customer.

Hi Finally got the time to change to Energy Australia from AGL . Got new bills ...as I knew new bills a 3rd of AGL .AGL triple charging a single pensioner ( disability with 4 cats) . Eg...AGL..electricity quarter..$340... Energy Australia $ 71.....look at the different Gas : AGL: quarter: $430...Energy Australia $199. I get $350 a week to live on after rent. I'm going to Ombudsman. They are doing this mainly to low income households. Shameful.

The worst company ever! Never do business with them! After being customer for 10 years and paying huge bills they just don’t care about you at all. The only thing AGL wants from people is to charge as much as possible for no reasons. Avoid this company! AGL is not same as before anymore!
Well done! 10 more years and you will lose all your customers.
Definitely will switch to a better and cheaper provider!!!!!

Very helpful service, answering my questions & helping with my needs

The person was very helpful and explained everything fully so that I could decide which plan I wanted to use. Thank you

Genuinely the most useless customer service.

They have left us without gas after it was supposed to be turned on 2 days ago. Called twice, said they'd send someone, nobody ever turned up. No follow up.

I am the one constantly chasing them up, asking why nothing is happening, and then they tell me to call back 2 days later.

Genuinely such a scummy company, can't even cook my food or have a shower. Awful awful awful service.

Consultants constantly lie to you and if they can't handle the call they hang up on you. (This is through 8 days of hell with this company.) Promises never kept, I wouldn't recommend AGL Telecommunications to anyone. They pass the buck and blame NBN why it's not connected. Told me they can connect on the weekends and then told after waiting the entire weekend that they don't work weekends!! One consultant told me that the technicians are indian and that's why they couldn't do the appointment (what's someone's nationality got to do with my NBN getting connected. I found that I had to repeat myself over and over again!!! Worst customer service I have ever come across and I never want to deal with them again. So I've cancelled and gone with another provider. DON'T STRESS YOURSELF OUT GO ELSEWHERE DON'T USE THIS COMPANY THE STRESS ISN'T WORTH YOUR HEALTH!!!!!!