Agile Telehealth Reviews 

869
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 865 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the medical staff and healthcare providers for being exceptionally knowledgeable, welcoming, friendly, and supportive during their video visits. Consumers frequently note that scheduling virtual appointments, consulting with practitioners, and receiving prompt prescription refills is remarkably quick, smooth, and extremely easy to manage. However, some reviewers were not happy with customer support, specifically mentioning frustratingly delayed responses, technical glitches, or completely missed video appointments. A few other people also felt that communication across the digital platform could sometimes be inconsistent, occasionally leading to confusing instructions and mixed messages from different representatives.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing care providers as friendly,... See more

Service

Users describe positive interactions with service, highlighting the absolute speed and convenience of the... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is easy... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting stellar support and helpful... See more

Response time

Consumers find response time to be ambiguous, experiencing a stark mix of prompt communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

She was on time and friendly. To the point as appropriate and also put me at ease quickly. I think she was awesome! I had an appointment on Friday night and noone showed up on screen. that was very... See more

Rated 5 out of 5 stars

We established a formula for my monthly prescription. I asked to wait a couple months because I had to finish a recent glp-1 prescription. He was very flexible, and informed me I could call back just... See more

Rated 5 out of 5 stars

The ability to visit with a physician regarding something so personal in such a quick span of time was incredible. My weight loss journey did not have to wait. I’m impressed with the absolute speed in... See more

Rated 5 out of 5 stars

Follow up providers takes time to respond any questions in a very professional manner. Never have been this easy to take care of my health.

Company replied


Company details

  1. Health Consultant
  2. Women's Health Clinic
  3. Weight Loss Service

Written by the company

Agile Telehealth makes it easy for employers to offer employees affordable, prescription-based GLP-1 treatments—all from the convenience of a virtual visit. What sets Agile’s programs apart is our ongoing, personalized support through exclusive Care Coaching. Each patient is paired with a certified Care Coach who meets with them biweekly—or at a cadence that works best for them.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

869 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(869)

867 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and comprehensive

Physician was right on time. Appointment was quick and comprehensive. Questions were answered and options were presented with easy to understand information.

30 June 2026
Unprompted review
Agile Telehealth logo

Reply from Agile Telehealth

Hi Angella, it’s great to know your visit was punctual and the information provided was easy to follow. We’re glad our team could answer your questions clearly. Thank you for choosing Agile Telehealth. We’re committed to maintaining this high standard of care throughout your medical weight loss journey.
-The Agile Telehealth Team

Rated 5 out of 5 stars

Quickness and convenience

Quickness and convenience

30 June 2026
Agile Telehealth logo

Reply from Agile Telehealth

Hi Sheila, it’s great to hear that you found our process so quick and convenient. Thank you for sharing your feedback and for trusting Agile Telehealth. We’ll continue working hard to ensure our medical weight loss program stays simple and efficient for all our patients.
-The Agile Telehealth Team

Rated 5 out of 5 stars

Nurse Practitioner was thorough and…

Nurse Practitioner was thorough and answered all my questions.

30 June 2026
Unprompted review
Agile Telehealth logo

Reply from Agile Telehealth

Hi Michael, we’re so glad your Nurse Practitioner provided such a thorough experience and addressed all your questions. Thank you for sharing your feedback and for trusting our team. We’ll continue working hard to ensure our Agile Telehealth patient support team provides this high level of care to everyone.
-The Agile Telehealth Team

Rated 5 out of 5 stars

So far

So far, the company has been very responsive and helpful.

29 June 2026
Agile Telehealth logo

Reply from Agile Telehealth

Hi Julie, we’re so glad to hear you’ve had such a helpful and responsive experience with us so far. Thank you for sharing your feedback and for trusting our Agile Telehealth patient support team. We’ll continue to be here for you with the same high level of care.
-Agile Telehealth Team

Rated 5 out of 5 stars

Quick

Quick, and easy.

29 June 2026
Agile Telehealth logo

Reply from Agile Telehealth

Hi Dona, we're so glad to hear that everything was straightforward and efficient for you. Thank you for trusting us and sharing your feedback about our Agile Telehealth weight loss program. We’ll continue to keep our process simple and supportive for your journey.
-Agile Telehealth Team

Rated 5 out of 5 stars

Explained things well.

29 June 2026
Unprompted review
Agile Telehealth logo

Reply from Agile Telehealth

Hi Heather, it’s great to know our team provided clear and helpful explanations for you. We appreciate you sharing your experience and choosing us for your health journey. Our Agile Telehealth patient support team is dedicated to keeping you informed every step of the way.
-Agile Telehealth Team

Rated 5 out of 5 stars

Professional Providers

Follow up providers takes time to respond any questions in a very professional manner. Never have been this easy to take care of my health.

29 June 2026
Unprompted review
Agile Telehealth logo

Reply from Agile Telehealth

Hi Carol, it’s wonderful to hear how easy managing your health has become with us. Thank you for trusting the Agile Telehealth patient support team to assist you with your questions. We’re dedicated to keeping our communication clear and timely for you as you continue your journey.
-Agile Telehealth Team

Rated 5 out of 5 stars

It was quick and easy

28 June 2026
Unprompted review
Agile Telehealth logo

Reply from Agile Telehealth

Hi Toney, we’re so glad the process was quick and easy for you. Thank you for choosing us and sharing your feedback. Agile Telehealth reviews like yours help others see how simple starting a health journey can be. We’ll keep striving to provide a smooth, efficient experience for all our patients.
-Agile Telehealth Team

Rated 5 out of 5 stars

Agile Telehealth is easy and convenient

Agile Telehealth is easy and responsive. I have a crazy schedule and they make refills and communications so convenient.

28 June 2026
Unprompted review
Agile Telehealth logo

Reply from Agile Telehealth

Hi KC, we know how challenging it can be to manage health goals with a busy schedule. We’re glad we can make your refills and communication simple. Thank you for your trust and for sharing your feedback. Our Agile Telehealth patient support team will continue to provide the responsive care you need.
-Agile Telehealth Team

Rated 5 out of 5 stars

I am a new Customer and just for the…

I am a new Customer and just for the first time since the registration and the quick tele video with the nurse practitioner, everything has been very smooth and helpful.

28 June 2026
Unprompted review
Agile Telehealth logo

Reply from Agile Telehealth

Hi Sandra, it’s great to hear that your registration and video visit went so smoothly. Thank you for trusting us and sharing your positive feedback. We’re committed to providing this high level of care throughout your journey. Agile Telehealth reviews like yours help others find the support they need.
-Agile Telehealth Team

Rated 5 out of 5 stars

It was very easy.

It was very easy.

27 June 2026
Unprompted review
Agile Telehealth logo

Reply from Agile Telehealth

Hi Kristi, we’re so happy to hear how easy you found our process. Thank you for sharing your experience and trusting us with your health journey. We’ll continue to ensure our medical weight loss program remains accessible and straightforward for everyone. We appreciate your support!
-Agile Telehealth Team

Rated 5 out of 5 stars

Easy to talk to

Prepared and easy to talk to

27 June 2026
Agile Telehealth logo

Reply from Agile Telehealth

Hi Barb, it's wonderful to hear that our team made you feel comfortable and well informed during your visit. Thank you for your trust and for sharing your experience with the Agile Telehealth patient support team. We’ll continue to prioritize clear, approachable care for everyone we serve.
-Agile Telehealth Team

Rated 5 out of 5 stars

It was a great experience for me…

It was a great experience for me because it's fast easy and right to the point.

25 June 2026
Agile Telehealth logo

Reply from Agile Telehealth

Hi Elizabeth, it’s wonderful to hear that our process was fast and straightforward for you. Thank you for sharing your experience and trusting us with your care. We’re committed to keeping our medical weight loss program accessible and efficient for everyone we serve.
-Agile Telehealth Team

Rated 3 out of 5 stars

Good helping ne

26 June 2026
Unprompted review
Agile Telehealth logo

Reply from Agile Telehealth

Hi DaMarcus, thanks for sharing your honest feedback. We’re glad our team has been helpful, though we’d love to know how we can make your experience even better. Your comments help us improve the Agile Telehealth customer service experience. Please email us at patientsupport@agiletelehealth.com so we can follow up with you personally.

-Agile Telehealth

Rated 5 out of 5 stars

Agile Telehealth makes it an easy…

Agile Telehealth makes it an easy process to get my medications promptly!

26 June 2026
Unprompted review
Agile Telehealth logo

Reply from Agile Telehealth

Hi Hayley, it’s great to hear you’ve found our process so smooth and efficient. Thank you for your trust and for sharing your feedback. Agile Telehealth reviews like yours help us know we’re on the right track. We’re committed to providing that same prompt care for every order.
-Agile Telehealth Team

Rated 5 out of 5 stars

Ease of navigating in the portal

Ease of navigating in the portal. Feel provider fully reviewed my details.

26 June 2026
Unprompted review
Agile Telehealth logo

Reply from Agile Telehealth

Hi Adrienne, we're happy to hear the portal was easy to navigate and your provider was so thorough. Thank you for your trust. Agile Telehealth reviews like yours help others feel confident in our personalized approach. We’re committed to keeping your experience high quality and simple.
-Agile Telehealth Team

Rated 5 out of 5 stars

My PA did what was right for me and not…

My PA did what was right for me and not the company.

26 June 2026
Unprompted review
Agile Telehealth logo

Reply from Agile Telehealth

Hi Jessie, it’s great to know your PA put your individual health needs first. Thank you for sharing your experience. Agile Telehealth reviews like yours highlight our dedication to putting patients first. We’ll keep ensuring our focus remains on providing the best possible support for every patient.
-Agile Telehealth Team

Rated 5 out of 5 stars

Great service

Great communication and customer service

25 June 2026
Unprompted review
Agile Telehealth logo

Reply from Agile Telehealth

Hi Jamonte, it’s wonderful to hear that you’ve had such a positive experience with our communication. Thank you for sharing your feedback and highlighting the work of the Agile Telehealth patient support team. We’ll stay dedicated to providing the clear, helpful care you expect from us.
-Agile Telehealth Team

Rated 3 out of 5 stars

The company charged my credit card…

The company charged my credit card before I had my evaluation with a provider. Then the provider determined I wasn't eligible for the medication. So now I have to get a refund from the company.

22 June 2026
Unprompted review
Agile Telehealth logo

Reply from Agile Telehealth

Hi there, thank you for sharing your experience. We understand it’s frustrating to manage a refund after being found ineligible for treatment. We'll use your feedback to help improve the Agile Telehealth customer service experience. Please email us at patientsupport@agiletelehealth.com so we can ensure your refund is processed quickly.

-Agile Telehealth

Rated 5 out of 5 stars

They way they say it every clean

They way they say it every clean

24 June 2026
Unprompted review
Agile Telehealth logo

Reply from Agile Telehealth

Hi Rabecca, we’re so glad you found our process clear and easy to navigate. Thank you for sharing your experience and trusting us with your health. Agile Telehealth reviews like yours help us know we’re on the right track. We’ll keep working to maintain this high standard of care for you.
-Agile Telehealth Team

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