Age UK Trading Incontinence Reviews 

358
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 196 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the well-designed products and competitive prices, noting that the online platform is very easy to navigate for browsing and managing regular orders. Reviewers also point out the exceptionally speedy delivery service, discreet packaging, and extremely helpful customer support whenever any order adjustments are necessary. However, some people mentioned occasional issues with the third-party delivery courier, reporting frustrating delays, tracking problems, or packages mistakenly left at incorrect addresses. Despite these occasional logistics setbacks, consumers remain deeply satisfied with the overall service quality and the reliable items provided.

What people talk about most

Product

Clients share positive opinions on product quality, pointing out that items are comfortable, fit for purpose,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders frequently arrive promptly,... See more

Order

Customers had positive experiences with order, finding the process easy and straightforward when purchasing... See more

Service

Customers consistently note positive experiences with service, highlighting that online ordering is easy,... See more

Website

Consumers find website to be positive, highlighting that it is very easy to navigate, order products, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivered the next day which was most important, as necessary for a medical procedure. Wasn’t sure which to get but website was pretty easy to navigate and found what I thought would be most suitable... See more

Rated 5 out of 5 stars

Just purchased a pair of plastic pants to wear over my incontinence pants. I have to say they are brilliant. The purchase was so easy(through their partner s Vivactive),so helpful & understand... See more

Rated 5 out of 5 stars

Being ordering for my relatives for over two years now competitive prices and next day delivery take the hassle of shopping for large size pads that sell out quickly at our local store. Everything we... See more

Rated 5 out of 5 stars

I have a monthly order with age co they inform me when delivery is about to be dispatched if I need extra products they are willing to help me There products are very good do what they say saves me... See more


Company details

Written by the company

Age UK Trading Incontinence is a trusted AgeCo partner, supplying essential incontinence items to help people in later life. Our goal is to provide a larger range of incontinence products than you're likely to find at your local supermarket or pharmacy - at the lowest prices possible. Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Our profits support older people in need, with more than £14m donated to the charity in the last five years. Age UK Trading Incontinence Products are provided by Vivactive Ltd.


Contact info

4.8

Excellent

TrustScore 5 out of 5

358 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(358)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disappointed

Website was easy to use, but EVRI the delivery company were absolutely useless, they took a long time to deliver, and delivered it to a bungalow down the road. On those grounds I will not use Age Co Incontinence again.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

The website is easy to navigate

The website is easy to navigate, with good advice given. The products are fit for purpose, and the prices are reasonable. Delivery was quick and the packaging discreet. I will not hesitate to use Age Co Incontinence again.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Every time I ask for help or advice on…

Every time I ask for help or advice on incontinence products I receive kind and non-judgemental support. Their products have great prices. Being a carer is hard, I am so glad that AgeCo helps lift the burden.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Great advice, great product.

I was advised when an out of stock item would reappear, and was given a date 2 or 3 days later. On the exact day I was able to order it. Very speedy delivery and the product has performed just as it was supposed to.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Really easy web site

Really easy web site. Slight hicup on next day delivery. But dealt with at once. Products Ace. First full nights sleep last night for weeks.

19 November 2025
Unprompted review
Rated 4 out of 5 stars

Good service, except for other trading names

Generally speakiing this purchase of a large chair mat went very well, product arrived safely and in good time. However I was confused by the use of other trading names than Age Co/Age UK, and this is the reason why I've downmarked the score by 1. In this day and age the use of too many names is not conducive to confidence.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Prompt deliveries

The company are very prompt with all orders. They give you a reminder when regular orders are coming up for reordering, and allow you to change the item and/or quantities. The delivery time is usually shorter than the times suggested.
Very efficient.

5 November 2025
Unprompted review

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