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Age UK Trading Incontinence Reviews 

358
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 196 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the well-designed products and competitive prices, noting that the online platform is very easy to navigate for browsing and managing regular orders. Reviewers also point out the exceptionally speedy delivery service, discreet packaging, and extremely helpful customer support whenever any order adjustments are necessary. However, some people mentioned occasional issues with the third-party delivery courier, reporting frustrating delays, tracking problems, or packages mistakenly left at incorrect addresses. Despite these occasional logistics setbacks, consumers remain deeply satisfied with the overall service quality and the reliable items provided.

What people talk about most

Product

Clients share positive opinions on product quality, pointing out that items are comfortable, fit for purpose,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders frequently arrive promptly,... See more

Order

Customers had positive experiences with order, finding the process easy and straightforward when purchasing... See more

Service

Customers consistently note positive experiences with service, highlighting that online ordering is easy,... See more

Website

Consumers find website to be positive, highlighting that it is very easy to navigate, order products, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivered the next day which was most important, as necessary for a medical procedure. Wasn’t sure which to get but website was pretty easy to navigate and found what I thought would be most suitable... See more

Rated 5 out of 5 stars

Just purchased a pair of plastic pants to wear over my incontinence pants. I have to say they are brilliant. The purchase was so easy(through their partner s Vivactive),so helpful & understand... See more

Rated 5 out of 5 stars

Being ordering for my relatives for over two years now competitive prices and next day delivery take the hassle of shopping for large size pads that sell out quickly at our local store. Everything we... See more

Rated 5 out of 5 stars

I have a monthly order with age co they inform me when delivery is about to be dispatched if I need extra products they are willing to help me There products are very good do what they say saves me... See more

Company details

Written by the company

Age UK Trading Incontinence is a trusted AgeCo partner, supplying essential incontinence items to help people in later life. Our goal is to provide a larger range of incontinence products than you're likely to find at your local supermarket or pharmacy - at the lowest prices possible. Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Our profits support older people in need, with more than £14m donated to the charity in the last five years. Age UK Trading Incontinence Products are provided by Vivactive Ltd.

Contact info

4.8

Excellent

TrustScore 5 out of 5

358 reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(358)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent company

Excellent company. Queries dealt with quickly and staff really helpful. Products are cheaper and better quality than I can buy elsewhere

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Helpful, reliable, well priced. Recommended!

Have tried lots of alternatives for my husband but this ‘company’ has had more choice and good advice. It’s been a learning curve but we are getting there! Very helpful to have the subscription offer - to ensure continuous stock plus a discount. Website re subscription details easy to use.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Great company in all respects…

Great company to order from and shop with!! Good choice of quality products. Any problems and you can phone and speak to kind, helpful an knowledgeable HUMAN!! A real bonus in this day and age. Quick deliveries and always on time.
I have never had a problem!

16 July 2026
Unprompted review
Rated 5 out of 5 stars

I have bladder problems after having…

I have bladder problems after having radiotherapy. I ordered products off Age UK Trading after running out of my prescription. I tried a different product to my prescription and I found them better. It was much cheaper to order from Age UK and pay the delivery than what it was to buy off Amazon with free delivery. I will definitely order again.

10 June 2026
Unprompted review

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