I'd tried 2 car insurance agents who both quoted me monthly payments well OUTSIDE my budget (Swinton & Churchill.) i was left thinking my age was against a more realistic quotation. THEN i looked agai... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Got a car insurance quote online but couldn't retrieve it once I'd saved it, however when I called age UK, she was able to retrieve this easily using my phone number, so I didn't have to answer the qu... See more
Company replied
Age UKTrading were fine, but I ended up talking to someone from LV It was all a bit rushed really, they asked a lot of question that werent relevant to me I was hapy with Age UKTrading , not so... See more
Company replied
Very good. The whole process was easier than I'd anticipated (I'm 86) and the two handlers on the two phone calls, on 20th and 23rd Feb I made were excellent in every way - pleasant, clear, patient wh... See more
Company replied
Company details
Written by the company
Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. We offer products designed to help later life feel good, working with carefully-selected companies who are expert in their fields. As part of Age UK, we use our expertise in understanding the needs of older people to ensure products meet high standards and that customers are treated fairly so they can feel confident in their choices. Plus, our profits are donated to the charity to support its vital work – more than £14m in the last five years. Our range includes Car Insurance, Home Insurance, Travel Insurance, Motor Breakdown Cover , Personal Alarms, Incontinence protection, Stairlifts, Homelifts and Bathing solutions.
Contact info
Floor 7, One America Square, 17 Crosswall, EC3N 2LB, London, United Kingdom
- ageco.co.uk
4.7
Excellent
666 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointed to satisfaction
Having been very disappointed with my previous insurers & the comparison sites l found age concern/ LV excellent.
8 February 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for taking time to leave us a review. We are really pleased to hear you are happy with our service and thank you for your kind comments. We really value your feedback.
Regards
Moira
Reply from Age UK Trading
Hello,
Thank you for taking the time to leave a review for sure. We're pleased to hear that you found us to be very helpful.
We really value your feedback today, thank you again.
Kind regards,
Claire
I was able to communicate with a human…
I was able to communicate with a human being who spoke clearly and was not a robot. All my questions were answered clearly and I was given time to think things through.
6 February 2025
Unprompted review
Reply from Age UK Trading
Hello,
Thank you for sharing your experience with Age Co. We're very pleased to hear that all your questions were answered, and that our adviser was patient and clear.
We really appreciate and value your feedback.
Kind regards,
Claire
I originally got an online quote and…
I originally got an online quote and thought that I had accepted the quote and decided to give the helpline a ring when I had heard nothing ( found it quite difficult to find the customer service numbet) Keenan the person I dealt with was very professional and empathic in his manner and how he dealt with me
31 January 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for taking time to leave us a review. I am pleased to learn that you found the call handler professional and empathic. We really value your feedback.
Regards
Moira
Helpful and kind
Helpful representative who answered all questions in a kind manner. I felt confident talking to him and he answered everything I queried with patience and good knowledge.
27 January 2025
Unprompted review
Reply from Age UK Trading
Hello
I am pleased you were happy with the service you received, and that you were comfortable speaking with the call handler. We really appreciate you taking time to leave us a review and welcome your comments.
Regards
Gemma.
Pleased to renew acquaintance
SIMILAR EXPERIENCE TO 64 YEARS AGO WHEN LV INSURED MY MOTOR CYCLE VG.
16 January 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for taking time to leave us a review. We are pleased to hear you found the service provided by LV for Age Co Insurance was very good and indeed similar to your previous experience with LV 64 years ago. We really value your feedback.
Regards
Moira
Excellent walk-in shower installed by Handicare
Just had a walk-in shower installed for my mother who is 92 and suffering from Alzheimers. The team from Handicare who designed and installed the shower unit were absolutely superb. The whole experience was excellent. A top job with unbeatable customer care. Thank you Ageco and your partners Handicare for a trouble free experience. We are 100% satisfied.
24 January 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for taking the time to leave a review. I am pleased to learn you were 100% satisfied with the service provided by Handicare, who provide Age Co Bathing Solutions, and appreciate you making us aware of this.
We really do value all feedback and thank you for sharing your experience following the installation of your walk-in shower for your mother.
Regards
Gemma.
Reply from Age UK Trading
Hello
Thank you for letting us know of your dealings with Age Co. We always strive to provide a first-class service for all our customers and I am pleased this has been your experience.
We do welcome all feedback from our customers and thank you for taking time to leave your comments for us.
Kind regards
Jayne
Easy to process my insurance quote.
14 January 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for taking time to leave us a review. I am pleased to learn you were happy with the process to obtain an Age Co quotation, and that you found it easy to do.
Regards
Gemma.
Managed to sussesfully do all what we…
Managed to sussesfully do all what we needed in one phone call .
10 January 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for letting us know that you have been pleased with the service you have received from Age Co.
We really do welcome all comments from our customers and thank you for leaving your feedback.
Kind regards
Jayne
Very positive experience
Ease of getting a reasonably priced quote for my house and contents insurance
7 January 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for leaving your comments about Age Co Home Insurance and we are glad you have found the quotation process easy.
We do value all comments from our customers and appreciate you taking time to leave your feedback for us.
Kind regards
Jayne
Excellent service
Professional, polite and effective listening to my needs. Happy with my experience. Thank you.
13 January 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for taking time to leave your comments about the service you have received from Age Co.
We always strive to provide a first-class service for all our customers and we are pleased this has been your experience.
We always welcome feedback from our customers as this helps us to monitor the service we provide and improve wherever possible.
Kind regards
Jayne
Bunch of Chancers
Looking for new home insurance quote after Saga, who I had been with for years, more than doubled my premium. Got a quote with LV and later tried Age Co. and surprised that Age Co. took you to the LV website. Filled in more or less the same details in the quote, same excess, cover etc and disgracefully was far dearer than if I’d went with LV alone.
Owned by Age UK who should be ashamed to call itself a charity supporting older people.
Response to reply:
Sorry! But not interested in contacting Age.Co. Please just get someone to get a quote directly with LV or via your site and see the difference yourself in the premium.
9 January 2025
Unprompted review
Reply from Age UK Trading
Good afternoon
Thank you for taking the time to share your experience with Age Co Home Insurance, which is provided by our insurance partner LV=.
I am sorry to learn of your concerns regarding the premium quoted by LV= for the Age Co Home Insurance policy and the premium quoted for a policy with LV= directly.
We would welcome the opportunity to investigate your concerns further with LV=, in order to better understand the differences in the two premiums.
As Trustpilot provides limited information we would be grateful if you could contact our Customer Relations team so that we can take some further details to enable us to investigate with LV=. You can call us on 0800 055 6205, this line is open 10am to 4pm Monday to Friday (excluding bank holidays) or you can email us at customer.relations@ageco.co.uk.
Once again thank you for your review and taking the time to bring this to our attention.
Kind regards
Victoria
I am 88 in sound mind and fit but I…Still was glad to speak with confidence
I am 88 in sound mind and fit but I still was glad
to speak to someone with good understanding
6 January 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for taking time to leave us a review and we are pleased to learn of your experience. We really to appreciate your feedback.
Regards
Moira
Awesome experience
Awesome experience. On both occasions. A trusted company .
2 January 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for taking time to leave us a review and we are really pleased to learn of your experience. We really value feedback regarding our products and services.
Regards
Moira
The call handler could not have been…
The call handler could not have been more helpful, a very positive experience. Would highly recommend.
30 December 2024
Unprompted review
Reply from Age UK Trading
Hello
Thank you for letting us know about your experience with Age Co and that you would highly recommend us to others.
We really do welcome all feedback from our customers and appreciate you taking time to leave your review.
Kind regards
Jayne
Excellent knowledge and saved me over…
Excellent knowledge and saved me over £145.00 from my previous insurers.
20 December 2024
Unprompted review
Reply from Age UK Trading
Hello
Thank you for letting us know about the service you have received from Age Co. We always strive to provide a first-class service for all our customers and I am pleased this has been your experience, together with a lower insurance premium.
We really do value all comments from our customers and would like to thank you for taking time to leave your review.
Kind regards
Jayne
Reply from Age UK Trading
Hello
Thank you for taking time to leave your feedback for Age Co. I am really pleased that your problem has been resolved but if you do need any further assistance, please do not hesitate to contact us directly at Customer.Relations@ageco.co.uk or call us on 0800 055 6205.
Kind regards
Jayne
Reply from Age UK Trading
Hello
Thank you for taking time to leave us a review, we really do appreciate it. I am pleased to hear that you were happy with the person you spoke to regarding Age Co.
Regards
Moira
My husband had passed away
My husband had passed away, I received a we will take you to court for the premium later, premium only one day overdue, I was very upset at that, but when I phoned the gentleman who answered was very courteous and all was resolved very quickly
13 December 2024
Unprompted review
Reply from Age UK Trading
Hello
Thank you for taking time to leave us a review. Firstly, please accept our sincere condolences on your loss. I can appreciate how upsetting it must have been to receive the notification regarding the overdue premium especially at such a difficult time. I am pleased that when you contacted our provider, you were happy with the way they handled your call. We work very closely with our product providers and I would like to thank you once again for bringing this to our attention.
Regards
Moira
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