Afterpay Reviews

236,899

•

4.7

Clothing Store

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Review summary

Created with AI, based on recent reviews

Looking at 6,214 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service for making purchases more affordable by offering flexible payment options, often split into four installments, without incurring interest on many plans. This approach helps people manage their budgets effectively and acquire desired items without using credit cards or impacting their credit scores. The application is consistently described as easy to use, providing a convenient and straightforward shopping experience, allowing them to buy necessities and even larger items. However, some reviewers were not happy with customer support, citing unhelpful AI chatbots and difficulties in reaching human assistance for account-related concerns.

What people talk about most

Payment

Consumers find payment to be positive, appreciating the ability to split purchases into interest-free... See more

User experience

Customers had positive experiences with user experience, consistently praising the app's design and ease of... See more

Product

Reviewers highlight positive aspects of the product, emphasizing its role in enabling purchases that would... See more

Application

Reviewers mention positive feedback about the app, with many finding it well-designed, easy to use, and... See more

Price

Customers consistently note positive experiences with price, appreciating the ability to purchase desired... See more

Reviews shaping this summary

There are so many stores and brands that accept afterpay that it makes shopping more affordable! I've been going to concerts and sporting events and using afterpay to pace out pricey tickets! It's alw... See more

Company replied

I've been usi g after pay for years. It's easy to use, convenient payment options, and did not cause a hit to my credit when I initially signed up. Its is most helpful when using unfamiliar stores, as... See more

Company replied

I have used AFTERPAY for many years now, and they are always there when I need them. Customer service helps quickly to deal with any discrepancies. They help me deal with the rising costs we face thes... See more

Company replied

I really love the help buying items I really need and want but can’t really afford the full price hit to my income at one checkout moment. The biweekly pay schedule is great. I just forget to turn o... See more

Company replied

Company details

#6 of 41 best companies in Clothing Store

Written by the company

Afterpay helps shoppers to get what they want now and pay in 4 instalments. We believe in responsible spending.

Contact info

Melbourne, Australia
Help.afterpay.com
afterpay.com

4.7

Excellent

237K reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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All reviews

(236,899)

6,366 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Jul 22, 2026

I love the payment plans and the…

I love the payment plans and the convenience

1 July 2026

Unprompted review

Reply from Afterpay

Jul 22, 2026

Hi CC,

So great to hear, thank you!

We’re super happy you are loving our services!

Happy shopping!

Jul 22, 2026

Absolutely love how you can purchase…

Absolutely love how you can purchase items you truly desire or need but can split the payment into 4 especially if it's a big ticket item.

21 July 2026

Unprompted review

Reply from Afterpay

Jul 22, 2026

Hi Lynn,

Glad to hear you are loving the new way to pay! Amazing to hear how much you’re enjoying our Buy Now, Pay Later service!

Happy shopping! 💕️

Jul 22, 2026

I had fraud on my account and the only…

I had fraud on my account and the only way to contact Afterpay is through their chat feature. BE WARNED the chat feature is AI and they never connect you to an actual agent to resolve your issue. They have terrible customer service!

16 July 2026

Unprompted review

Reply from Afterpay

Jul 22, 2026

Hi Amber,

We really want to help you out with this. Can you get in touch with us directly please?

You can send us a message by using your Afterpay app.

Once you've logged in, you can tap on the 'help' icon located in the "My Afterpay" section.

Thank you.

Jul 22, 2026

The fact I was given a chance to build…

The fact I was given a chance to build my credit up.

22 July 2026

Unprompted review

Reply from Afterpay

Jul 22, 2026

Hi Kimberlee Hansen,

Our customers are always number one!

Thank you from all of us!

Jul 22, 2026

Love this app it’s the best.

1 July 2026

Unprompted review

Reply from Afterpay

Jul 22, 2026

Hi Tanisha,

So great to hear, thank you!

We’re super happy you are loving our services!

Happy shopping!

Jul 22, 2026

The ease of use

22 July 2026

Unprompted review

Reply from Afterpay

Jul 22, 2026

Hi Irene,

So great to hear, thank you!

We’re super happy you are loving our services!

Happy shopping! 💕️

Jul 22, 2026

It’s a perfect way to budget!

22 July 2026

Unprompted review

Reply from Afterpay

Jul 22, 2026

Hi Victoria,

So great to hear, thank you!

We’re super happy you are loving our services!

Happy shopping!

Jul 22, 2026

21 July 2026

Unprompted review

Reply from Afterpay

Jul 22, 2026

Hi Steve MacLeod,

Thank you for taking the time to provide us with your feedback!

Have a great day

Jul 21, 2026

Absolutely love Afterpay. They are so easy to work with and build a line of funding. Just no hassles. My go to for sure.

20 July 2026

Unprompted review

Reply from Afterpay

Jul 20, 2026

Hi Deaneen,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Happy shopping!

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