afrogift.com Reviews 21

TrustScore 3 out of 5

2.9

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Rated 5 out of 5 stars

Thank you, my granddaughters like their back packs. I’ll highly recommend to family n friends to purchase..

Rated 5 out of 5 stars

We had a little hiccup with the shipping. But customer service was exceptional!! They responded promptly and professional to my emails and kept my in the loop and updated every step of the way. My dau... See more

Company replied

Rated 1 out of 5 stars

Hello. I am disappointed as I placed my order on September 11, 2021 and to date I have not received this order. Initially the time quoted was 5-7 business days after processing. It will be 4 weeks to... See more

Rated 1 out of 5 stars

I had to wait over a month to get my daughter order an when I did get it ..it wasnt what I order I order a bookbag with the matching lunch bag with her name on it I only received the lunch bag

Company details

Written by the company

Afrogift is a Black-owned company. We founded by Afrogift artistic team with the goal: to provide amazing print on demand products at amazing to help our people to have a means of expressing their pride through our products. We want to show the world the beauty of Black Culture and the Power of Black People.


Contact info

2.9

Average

TrustScore 3 out of 5

21 reviews

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Rated 5 out of 5 stars

Thank you

Thank you, my granddaughters like their back packs. I’ll highly recommend to family n friends to purchase..

6 November 2021
Rated 1 out of 5 stars

Hello.

Hello.
I am disappointed as I placed my order on September 11, 2021 and to date I have not received this order. Initially the time quoted was 5-7 business days after processing. It will be 4 weeks tomorrow and I think that is too long.

10 October 2021
Rated 4 out of 5 stars

I’m missing a book bag (T”AMMIE) I had…

I’m missing a book bag (T”AMMIE) I had to re purchase another bag I would be happy if you could send three lunch bag’s for my son’s in place of my missing book bag then I’ll say five star’s because I believe in what you’re doing I thank you in advance God Bless

5 October 2021
Rated 4 out of 5 stars

Great product and customer service

Great product and customer service. My daughter loves her back pack. However, I had a issue with shipping which delayed my order for weeks. You may want to use a different shipping vendor.

21 September 2021
Unprompted review
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Reply from afrogift.com

Hi Lynn, thank you for taking the time to give your feedback. We are committed to providing great customer service and we would like to make things right. We appreciate you bring this to our attention. Please let us know about your future experiences.

Rated 1 out of 5 stars

I PAID FOR BOOK BAG AND LUNH BOX ...

I PAID FOR BOOK BAG AND LUNH BOX .... I ONLY GOT THE BOOK BAG .... YOU CHARGED ME FOR BOTH ITEMS WHERE IS THE LUNCH BOX .... I AM LIVID THIS IS A GIFT MY FAMILY IS ARRIVING NEXT WEEKEND ... I ONLY HAVE HALF OF THE GIFT .... IT TOOK ALMOST A MONTH TO RECEIVE THE BOOK BAG 9274890247881120067713 this is the tracking for my order ... You need to reimburse me for the lunch box !!!!!

16 September 2021
Rated 5 out of 5 stars

Great products, Great Customer Service!!

We had a little hiccup with the shipping. But customer service was exceptional!! They responded promptly and professional to my emails and kept my in the loop and updated every step of the way. My daughter loves her backpack and lunch bag because it looks like her she says. Great products, Great customer service!!! To me, Customer service is everything for a business, and understandably things may not go smoothly. But keeping that line of communication open and pleasant with your customer means a lot. Continued blessings and success for your business!!

15 September 2021
Unprompted review
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Reply from afrogift.com

Hello Tonya, thank you for the wonderful review and for taking the time to share your feedback with Afrogift. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure! Please let us know about your future experiences :-)

Rated 1 out of 5 stars

Takes a month lunch bag 2 weeks ago…

Takes a month lunch bag 2 weeks ago still no book bag

14 September 2021
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Reply from afrogift.com

Hi Hilda Ewell, thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please contact us via support@afrogift.com if you need any helps.

Rated 1 out of 5 stars

I haven’t even gotten my package yet…

I haven’t even gotten my package yet and it’s been ordered almost a month ago .

13 September 2021
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Reply from afrogift.com

Dear Theresa Peters, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please feel free to reach out to support@afrogift.com with any further concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Rated 1 out of 5 stars

Because I have not receive my complete…

Because I have not receive my complete order. I am still waiting on the book bag and the Pencil case.

13 September 2021
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Reply from afrogift.com

Hi Catrena Yarbrough, we’re so sorry that your experience did not match your expectations. This is on us. The backpack is in another parcel which is on its way to its destination. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Rated 1 out of 5 stars
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Reply from afrogift.com

Hi ANIYAH KELLEY, thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Please keep in touch with us at support@afrogift.com. We would love to make things right if you give us another chance.

Rated 1 out of 5 stars

Never receIved the backpack just the…

Never receIved the backpack just the lunch bag.,

13 September 2021
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Reply from afrogift.com

Hi Emelder ONeil, we are sorry that your experience at Afrogift didn’t quite match your expectations. The backpack which is another parcel and it's on the way to you destination. You may reach us anytime at support@afrogift.com. Again, thank you for your feedback!

Rated 1 out of 5 stars

Haven't received my full order and it's…

Haven't received my full order and it's been over a month

13 September 2021
afrogift.com logo

Reply from afrogift.com

Hi Erika Slaughter, thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. Please contact us at support@afrogift.com if you need any requirements.

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