Not given correct product information. Sold items that were out of stock. No phone number so cannot contact. Payment systems problematic had to open a Klarna account because they automictically keep y... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I purchased 2 radiators, and later needed to return one of them. The cost of return was extortionate, and they failed to refund the payment, even after confirming receiving the return. Criminal...
Purchased a designer radiator. After fitting it rusted out very quickly. Initially all of my emails were answered, told the replacement radiator was out of stock and would be replaced after 8 weeks.... See more
After reading lots of horrific reviews and worrying that this company is fake. Today we received our radiator. I will say communication isn’t their strong point and constantly being referred to Ai c... See more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently purchased radiators from…
I recently purchased radiators from affordablerads and I was extremely impressed with their fast delivery and affordable prices. The whole process from ordering to delivery was seamless and hassle-free.
Firstly, I was pleasantly surprised by the wide range of radiators available on their website. They had lots of sizes, styles, and colors to choose from, making it easy for me to find the perfect match for my home. The prices were also very reasonable, especially compared to other websites I had looked at.
Once I placed my order, I was impressed by how quickly the radiators were delivered.
I received them within a few days, which was much faster than I expected.
Don't bother
Ordered a rad in early December on 'free next day delivery' When you go to pay, if you want next day, it's extra, next available delivery - 2 Weeks! So I cancel order and get promised a refund by 21/12/23. Never arrived. Don't even bother with the 'AWARD WINNING' website chat function, it's like talking to a mentally challenged wall.
5 Stars fantastic
5 Stars fantastic! Affordable rads went above and beyond for me i would recommend them to anyone. The Radiators i purchased were great quality and they got here pretty fast too.
Good Service and Radiators
Good Service and Radiators, Placed quite a large order for 15 Radiators all were delivered on 3 pallets at the same time Cheers
Very friendly and helpful
Very friendly and helpful, One of the guys at affordable rads phoned me to update on the progress of the delivery and provide tracking info. Very happy with everything they couldnt have done any more for me. Thank you
Transaction went smoothly from start to…
Transaction went smoothly from start to finish. I would order from affordable rads again. Thanks Rich
Just what i needed a decent radiator at…
Just what i needed a decent radiator at a fantastic price! Got 5 percent off using a sale code. Very happy indeed. Great service would buy from here again.
Everything went smoothly
Everything went smoothly, Live Chat team were very helpful and provided me with the tracking as my emails were not working. Radiators arrived, they look fantastic for the price that i have paid. Very happy customer indeed
Nice radiators at a good price did not…
Nice radiators at a good price did not have to wait long for delivery either, arrived sooner than specified date after order. Thanks Barry
I am still awaiting a refund from 2nd…
I am still awaiting a refund from 2nd December 2023 due to the item not being in stock, i received email confirmation that this is being processed and will be refunded by 16th Dec at the latest this did not happen. I raised another complaint and received another email saying my refund is being processed and will be in my account by 7th Jan 2024.
STILL NO REFUND!
no reply to emails I have sent.
Live chat cannot help as it is a different department!
Avoid this company!
Had a great experience
Had a great experience, Delivered On-Time Without Any Issue Or Hassle. Many Thanks Eve
Very happy indeed
Very happy indeed, Placed my order yesterday, It was delivered 10 minutes ago , spot on no problems or issues with anything. I would come back here again should i need more radiators.
Radiators arrived two days late and one is damaged
I have waited in all day for our radiators and they have not arrived. I was asked to select a delivery date which Affordable Rads confirmed, but since I have had no correspondence and I can't contact them as there is no contact number and their chat is not working. I really hope that someone can contact us so we can resolve the issue.
Customer - Simon Warner
Update: Affordable Rads have contacted us and said the radiators have been dispatched! We will keep this review up to date and hope to receive the items in the next 24 hours.
Update 2: Radiators arrived 2 days late. One has damage to the front so cannot be used. I have contacted Affordable Rads via their online form and hope that they get back to us soon to resolve the issue. Unfortunately, this means yet more delays.
The price was very competetive so…
The price was very competetive so proceeded to purchase, radiator arrived next day, not dissappointed at all. sums it up really.
Fantastic
Fantastic, affordable Rads helped me out a lot! I was able to get 12 radiators delivered the next day, no damages to report and they arrived before 9am which meant the builders could get on with everything. 5 Stars *****
Very easy to order and the radiators…
Very easy to order and the radiators arrived quite fast i would certainly order from affordable rads again without a doubt, They were also very helpful and suggested some really good options!
Such a nightmare !
It took ages to get a response from customer service re purchasing a sink separate from the base unit (my original sink had a hairline crack so I was just trying to replace like for like).
I eventually got an email from customer service with a klarna payment link. I paid as requested then heard nothing ! No sink. I emailed several times and eventually was notified if a delivery date. Sink arrived, opened the box and sink is damaged.
Now I am trying to contact after sales re getting a replacement - there is no phone number - I’m going round in circles with their online ‘live chat’ (it’s not live!).
Aaaaagh🙈
Good service
Good service. There was an issue with one of the valves on my thermostatic tap but it was replaced next day.
Purchased 2 radiators and a mirror
Purchased 2 radiators and a mirror, everything arrived at the same time on the date i specified. Nothing bad to report here. Would recommend them without a doubt.
Fantastic service couldn't be happier…
Fantastic service couldn't be happier with the radiators or the delivery time.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







