Aes Smart Reviews 1,736

The engineer we had was called Joe, we highly recommend. He fitted my new smart meter. He was polite and helpful and did an excellent job.
Thank you

We had our smart meter system upgraded for gas and electricity.
Yas the engineer was super friendly and efficient and had it all changed and setup done.
He explained in detail how it work and left the site clean and tidy.
Yas is an asset to the company for his professional work done and attitude.

Kieron p very friendly and helpful dude

Came out on time and connected up my gas smart meter that hadn't ever sent readings to the supplier.
He also supplied a new IHD and explained all it's functions.
The engineer was called Akbar Alam and I have to say is a credit to your company, being pleasant,courteous and informative and efficient

Richard was very courteous and explained what he was doing and showed me how to use the new system.

Friendly team, knowledgeable engineers and a pleasure to deal with. Would recommend.

I wish AES HAS never changed my smart meter as Somthing is dodgy and suspicious THAT AES DOING.
Engineer Scot installed smart meter on 23.09.2025 in my House but never provided any IHD device. Never provided my last readings of my electric meters. When asked about, Is this my ihd ? then he started making excuses and took ihd with him. Never provided me smart meter number. Today 7 October and I don't know my usage, no ihd, no meter details. This is how this AES providing service . WHATS A POINT OF HAVING SMART METER !! I'm very disappointed .

Sophie was super helpful with the booking and follow ups, and the technican both years i have used them have been very respectful and thorough.

Michael called this morning to carry out the work needed, he was very helpful, on time, job was done immediately, he was really pleasant, explained everything, job well done, thank you.

Gentleman just installed my new smart meters very pleasant and polite to speak to regarding what they do and requirements on my end, very quick on turnaround too

Had Damien
Today to install our smat meter
He was very pleasant,and professional, clean and tidy
Job well done,
Thank you very much
Alisn & Stephen

Akbar fitted my new electric and gas smart meters today...to be honest it was something I d been put off doing as I d read so many bad reviews about smart meters in general. Akbar had phoned to let me know he was 30 mins away. He arrived on time and quickly put my mind at ease...talking me through everything he would be doing and would leave me with all gas and electric equipment up and running. I did nt have to do a thing!. He was a very knowledgeable, courteous man not leaving until everything had been set up and explained to me. Thankyou!

Contact made before a visit which was on time and efficiently handled.
Professional and experienced.

Extremely polite and very professional

Alessanda did the install. Credit to AES. Professional and quick. Top bloke.

Quickly organised and job done with the minimum of fuss.

Michael Peers, engineer, called on the day of appointment to give me his time of arrival. He was friendly, professional and replaced my RTS meter with a smart meter very efficiently.

New smart meters installed, and provided a IHD, the guys arrived early and completed the work very quickly, extremely polite and helpful so they both got a brew!! Thanks again 😊

Joe and Andy were polite, courteous and very thorough. Joe explained process throughout. Joe also gave us a call 30 minutes before his arrival. It was expalined that Andy was shadowing him as he was being trained.