Aerotravels Reviews 

3,235
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 727 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable throughout the booking process. People note that the service is smooth, fast, and completely hassle-free. Travelers often highlight how agents go above and beyond to secure the best possible deals and manage emergency situations efficiently. Though some reviewers were not happy with initial communication hurdles or occasional difficulties reaching support when needed, a few people also noted instances of poor responsiveness. Consumers occasionally experienced delayed responses or communication bottlenecks when trying to sort out complex travel arrangements.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting extremely friendly, professional, and attentive... See more

Service

Customers had positive experiences with service, frequently highlighting staff members who are friendly,... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, helpful, and responsive... See more

Booking process

Users describe positive interactions with booking process, highlighting smooth, fast, and stress-free... See more

User experience

Consumers find user experience to be positive, highlighting smooth and hassle-free arrangements from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

THIS TRAVEL AGENTS GENERALLY ARE VERY PROFESSIONAL PATIENT KINDLY AND ALWAYS MEET YOU HALF WAY. I HAVE DEALT WITH WONDERFUL WORKERS SARA LAURA AND NOW ALYSIA . I WOULD RECOMMEND THIS TRAVEL AGENT AND... See more

Rated 5 out of 5 stars

The service I received was superb. Erikson was a great help and went over and beyond to assist me during my emergency situation, this happened twice. With both occassions, he made all arrangements sm... See more

Rated 5 out of 5 stars

Tharindu helped me a lot, when I was struggling to book tickets and He tried chose the best way which works for me in a last minute request. I did literally nothing and he did all the arrangements, o... See more

Rated 5 out of 5 stars

Their service is amazing, quite straightforward and friendly. Readily available for any inquiries throughout and personally have provided guidance quite well. Would definitely recommend to anyon... See more


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Holiday Accommodation Service
  4. Travel Aggregator

Written by the company

We are a travel company specializing in creating extraordinary travel experiences for your budget. With an absolute dedication to serve our customers end-to-end, complemented by our access to 153 airlines and 65,000 hotels from around the world, we focus on ensuring you have the best experience when abroad.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,235)

698 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy process.

The booking process was very easy as the staff were well trained and could answer questions professionally. They were very helpful and their service really helped us, they balanced everything during a financially difficult time in order to ensure my family and I were able to go and see our family abroad. They let us manage to take our children on holiday after a while.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Dexter was so helpful

Dexter was so helpful! I am new to cruising and wanted to book something special because my husband and I are both 70 next year and we will also have been married 30 years. Dexter answered my emails very quickly and was very friendly. I am looking forward to my holiday next year and would definately recommend Dexter to others.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Mubeen (Scott)!

Excellent service from Mubeen (Scott)!

I had a great experience booking my flights to Sri Lanka with Mubeen (Scott). He was very professional, friendly, and helpful throughout the whole process. He understood exactly what I was looking for and made the booking process quick and hassle-free.

His communication was excellent, and he was always happy to answer my questions and help with any concerns. I really appreciated his patience and attention to detail.

I would definitely recommend Mubeen (Scott) to anyone looking for a reliable and trustworthy travel agent. Thank you for making my trip to Sri Lanka so easy to arrange! ✈️

3 September 2026
Unprompted review
Rated 1 out of 5 stars

Very untrustworthy service

Very untrustworthy service. Did not keep their word on anything they promised. Came up with covering stories. Service seems to be great until we pay the money.Afterall we had a very bad experience with bookings and traveling.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Tharindu’s dedication is the best

Tharindu helped me a lot, when I was struggling to book tickets and He tried chose the best way which works for me in a last minute request. I did literally nothing and he did all the arrangements, online checking and all and explained everything in advance what I actually have to do during my travel time.
100% recommend his service to anyone and his dedication is really appreciated.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

The service is excellent and Haide who managed my bookings is really very attentive to all my questions.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

Shendra was very helpful, prompt and just overall professional throughout the process. This is the 2nd time I’ve used their service and will still continue to do so in the future! ☺️

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Big thank you to Hasan

Big thank you to Hasan! Always a good experience booking tickets with him, very knowledgeable and eash to work with. Would definitely recommend.

2 September 2026
Unprompted review

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