I have been using Aeropay for about 4 years now. It’s easy and convenient and allows me to send money safely and accurately. This has really been helpful by cutting out unnecessary trips to the ATM an... See more
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Company details
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Aeropay is America’s pay by bank network, making payments simpler and smarter for the digital economy. Our integrated products and national network turn bank linking, money movement, and risk prevention into a seamless and reliable part of any payment experience. Businesses of every size use Aeropay to lower payment costs, accelerate cashflow, and guarantee success—at scale.
Contact info
540 N Dearborn St #101024, 60610, Chicago, United States
- 3124652992
- hello@aeropay.com
- aeropay.com
Replied to 83% of negative reviews
Typically replies within 48 hours
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It’s very convenient
It’s very easy to use and I don’t have to carry cash. It saves me time and fees from the ATM.
Very easy to use
Very easy to use, very quick, and pretty painless. I enjoy using the app
Easy and quick
Easy & Fast
They make it super easy to purchase products! Saves time and is very helpful when support is needed.
Was as easy as using an atm
Was as easy as using an atm. Of the email receipt was perfect as well.
I never thought it would be possible to…
I never thought it would be possible to have such a quick and easy app to use when purchasing products. I simply scan the QC code at my merchant and I am instantly able to make my purchases. Thank you for such great app!
Extremely efficient and useful.
Probably the easiest way to pay for…
Probably the easiest way to pay for anything. Love it!
Unresponsive or Non-Existent Customer Service
I have had a case open with Aeropay support for weeks now with zero response from them about anything. Not even a “Sorry we’re still looking into it.” Just nothing. I wish I could rate this experience lower than 1 star.

Reply from Aeropay
Aeropay sucks
Horrible company with with worse customer service. Been waiting on a payment from them for 6 weeks, they created/attributed my account to someone named Kevin and I'm not Kevin. Took a month or so to get them to understand that, a week or so to understand that I would like my account in my name, and now it's been 9 days since they agreed to do so, with no response nor change in my account. If someone tries to pay you through them, I'd ask for anything else, an IOU would probably be more value and less of a pain in the ass.
I had a more detailed review written but somehow trust pilot swapped that for the name of my company.

Reply from Aeropay
Bad customer service. Possibly scam.
I used them to make a purchase and it wouldn't go through. I went ahead and paid cash for my order. An inconvenience, but not a reason to complain.
I email to fix the situation and after a few days it was fixed. A few days later, however, they put though the charge I already paid for. Upon contacted them 3 times, I never for any help. They gave me the run around.
I finally went to my bank and they realized Aeropay is a scam and refunded my money.
DO NOT USE!

Reply from Aeropay
Trying to fix my account but i cant…
Trying to fix my account but i cant because the customer service here is god awful. What bank service doesnt have a phone number ? Got me waiting weeks for a response so i can withdrawal my own money. If i could rate this 0 stars I would. This is embarrassing

Reply from Aeropay
Safe, easy and efficient
Aeropay is easy to use and a safe and convenient way to pay at my pharmacies.
Aero pay makes for an easy quick fast…
Aero pay makes for an easy quick fast secure payment method. It’s very convenient for my use due to my disabilities and I don’t need to go inside the store.
Certainly a great payment system
Certainly! Here’s a draft of a passive experience review using the Aero Pay system:
Passive Experience Review of Aero Pay System
The experience with the Aero Pay system was smooth and efficient, requiring minimal interaction from the user. Transactions were processed seamlessly without interruptions, ensuring a straightforward checkout process. The interface was user-friendly, allowing even first-time users to navigate through the payment flow effortlessly.
Notifications were consistently prompt, providing clear updates on transaction status without the need for manual tracking. Security measures were effectively integrated, adding a layer of reassurance, as payment details were safeguarded and encrypted.
Overall, the Aero Pay system provided a reliable, passive experience, requiring little to no input beyond initial setup, which contributed to a positive and stress-free payment process.
It's simple
It's simple, fast and so easy to use! Makes for a super quick checkout and saves everyone time.
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