Aerolinasargentinas Reviews 27

Today I went to an Office in Buenos Aires to cancel a flight.
I gave a lady my booking code - she said I have to cancel it online to receive a refund, she is not able to do.
10 hours later, I tried to cancel online and my booking is no more available.
Think she canceled and my refund is gone 👎👎
Cheating

LOL !!

AVOID AT ALL COSTS !!

Seriously, these people are scumbags. They take your money and don't take you on the flight. I wanted to go from Argentina to Mexico and they said i need a ticket from Mexico back to Germany otherwise I cannot join the flight. I told them I plan to go to the US after that but they did not care lol. Generally I have to say that Argentina is totally trash. I have never seen such a dirty and messed up country.

very rude people at the check in counter at El Calafate airport (bald male). Rude, loud and verbally aggressive.

Hi I have been in contact with this person( see below) for months and now he is not responding now that I wish to use my credit. I am owed a credit for over $800 for my husband and I's unused ticket and was told we could use our ticket and now this person, the only person I have been able to reach at the airline, is not responding to any of my emails. I have been outreaching for 2 months with no reply. I feel as though we have been scammed and I need this issue escalated.

Person I have been in contact with and who is now ignoring me: Maximiliano González.
Issue: I have an unused credit of over $800 I wish to use and no one will respond for me to book a new ticket using my credit.

Amy Walker

as per other reviewers, avoid at all costs.
still trying to get my fully refundable flights refunded 6 months later, cant get hold of anyone!!!!

I am really travelling a lot and I am using many airlines. Some of them are good, some not so good, some of them are bad but there is Argentine airlines. I booked the tickets from them from El Calafate to Iguazu waterfalls in summer 2022. The flight had to be in January 2023. I booked tickets from abroad. I was doing the correspondence in Buenos Aires. My in-flight and out-flight didn’t correspond to each other. I tried to get-in touch with the company. None of the numbers answered. There is no number for emergency. The websites that are called their official sites don’t really exist. I was writing to everyone that seemed to be connected to them. It takes days, days!!!!! When at last one of my thousand emails was answered. I was lucky that I had half a year to solve the problem. I must have a refund for all that time that I have spent on them
In your tickets you don’t have information about your luggage. You must go to their sites, again spent a lot of your time to figure out what luggage you can take according to what you have paid. Why not to have this information directly in the ticket as it is doing other air companies.
Both crafts were terrible, it was unbearably hot in them and there was no air. I said that I was a creature that needed to breath. I was told that all systems were working on their maximum and nothing could be done.
If it’s possible avoid them.

Aerolineas Argentinas is the Worst Airline we have ever used and we have traveled around the world.

Aerolineas Argentinas charges $140 Roundtrip for a bag on an international flight. Two of us have 1 suitcase each to check so it is $280. They expect people to fly internationally to Antarctica for 3 weeks with a carry on bag. What a joke this company is.

We have never paid for a suitcase to be checked in on an international flight EVER and we have been to ALL 7 Continents and over 36 countries

Only reason we went with Aerolineas Argentinas is because it is basically the only airline that was flying to our destination.

If you have a choice DO NOT FLY with Aerolineas Argentinas

Aerolineas Argentinas customer service is horrible.

Aerolineas Argentinas flight attendants are rude.

Aerolineas Argentinas cabin is small and filthy.

Would rate a ZERO if we could but a 1 rating is the lowest they will allow

Terrible airline, terrible customer service, I can't find anything positive.
The people behind this airline need to be fired! It is unacceptable to give that kind of service. Unprofessional 100%

Easy to book with online. Impossible to contact afterwords. No UK office, no UK support even online, UK Contact phone number is only a taped message in Spanish which then drops the phone call.
Any emails received loose something in translation and are hard to understand.

My flight was cancelled twice and the airline is rejecting to refund. There is no easy way to communicate with them either. Avoid if you can

They don't deserve even 1 star !!! we applied for full refund of flight wthing argentina due to death of passangers father .We got denied full refund claiming that passangers father should have died within 3 days before departure in order that ar could refund ticket .they are not aware that the passanger had to laeve Europe before he could start using flight withing ARGENTINA .They can do whatever they want !!!!!!!!!!!!!!!!!!

I visited Argentina quite often in the past years, and the 2 last experiences were very bad with many flights schedules changes before departure. And it's not 30 minutes change, but many hours so it's very difficult to organize an itinerary with such changes. Sample 1 : i took a flight from Buenos Aires at 10am which is a reasonable time and it has been changed to 4am so a very short night after an international flight the day before. Same case occurs from Ushuaia to El Calafate and i bought a flight at 3pm which was convenient as i was returning from a cruise and they changed it for 10am and i missed it and i had to buy a new ticket for the next day. Aerolinas Argentinas don't mind of their customers : you try to contact them by phone : you will listen music for a very long time and if you are lucky you get someone, sometimes the conversation is cut. If you leave a message on the website form : you received an email with the links to their website but they don't answer to your question. And obviously they don't have any email on their website which will be the best way to contact them for non-emergency cases, specially if you are a foreigner like me. So the behavior of this airline is unacceptable, their flights schedules are a mess and they don't have a real customer service. LATAM is a bit better but far to be perfect as i had some flights cancelled. But it seems the new government will allow low-cost airlines and it will be a very good new IF they have a better service but at least you will pay less for this bad service. So avoid this company specially if you have a non-flexible itinerary booked in advance.